Automated-service retail system and method
First Claim
1. An automated store, comprising:
- a marketplace comprising;
non-fungible goods sections configured to present one or more non-fungible goods to a customer or customer proxy for picking of specific ones of the non-fungible goods,one or more screens co-located in the marketplace with the non-fungible goods sections, the one or more screens configured to display a virtual fungible-goods market for the customer or customer proxy to order one or more fungible goods;
an automated fulfillment section physically separate from the marketplace, the automated fulfillment section comprising;
an automated fulfillment system configured to receive the order of one or more fungible goods selected by the customer or customer proxy, the automated fulfillment system comprising;
a storage structure comprising a plurality of rack structures separated by aisles and having a plurality of storage levels, the storage structure configured to store a plurality of totes; and
at least one mobile robot capable of storing and retrieving totes from the storage structure;
wherein the at least one mobile robot picks one or more totes with the one or more fungible goods and a picker places the one or more fungible goods into one or more order totes for delivery to the customer; and
a delivery section configured to deliver the one or more order totes from the automated fulfillment section to the customer or a delivery proxy.
4 Assignments
0 Petitions
Accused Products
Abstract
A combination automated-service and self-service store for implementation at brick-and-mortar retail locations is provided. The store and corresponding method of implementation is an automated-service model in which robots, deployed at the brick-and-mortar location, fill orders for fungible goods placed by customers either online or in-store. The store also includes a shopping section where customers can select/order items and/or personally select non-fungible goods. The store includes a shopping section for non-fungible goods that customers prefer to pick out by hand and a back end automated order fulfillment section for other goods (e.g., fungible goods, dry goods, etc.). The two sets of goods are merged to a delivery bundle and delivered together for pickup by the customer. The combination automated-service and self-service store combines the convenience of online shopping and self-service shopping using an unconventional approach that reduces costs for the retailer and simultaneously increases customer satisfaction.
294 Citations
20 Claims
-
1. An automated store, comprising:
-
a marketplace comprising; non-fungible goods sections configured to present one or more non-fungible goods to a customer or customer proxy for picking of specific ones of the non-fungible goods, one or more screens co-located in the marketplace with the non-fungible goods sections, the one or more screens configured to display a virtual fungible-goods market for the customer or customer proxy to order one or more fungible goods; an automated fulfillment section physically separate from the marketplace, the automated fulfillment section comprising; an automated fulfillment system configured to receive the order of one or more fungible goods selected by the customer or customer proxy, the automated fulfillment system comprising; a storage structure comprising a plurality of rack structures separated by aisles and having a plurality of storage levels, the storage structure configured to store a plurality of totes; and at least one mobile robot capable of storing and retrieving totes from the storage structure; wherein the at least one mobile robot picks one or more totes with the one or more fungible goods and a picker places the one or more fungible goods into one or more order totes for delivery to the customer; and a delivery section configured to deliver the one or more order totes from the automated fulfillment section to the customer or a delivery proxy. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
-
-
15. A system for implementing an automated store service model, the system comprising:
-
a physical store location; an order processing tool at the physical store location configured to receive information from a good hand-picked by a customer, the information comprising an identification of the good, and the order processing tool configured to present the customer with measured information relating to non-fungible goods enabling the customer to select a specific non-fungible good from a single category of non-fungible goods; a display at the physical store location for displaying images associated with the measured information of the non-fungible goods available for selection, the customer or proxy for the customer selecting the specific non-fungible good from the single category of non-fungible goods using the order processing tool based on the images and measured information for the non-fungible goods; a non-fungible goods fulfillment tool at the physical store location configured to tally the specific non-fungible good hand-picked by the customer, and selected by the customer after viewing images and measured information for the one or more non-fungible goods from the display; an automated service fulfillment tool at the physical store location configured to instruct automated robots to pick one or more fungible goods included within the at least one order; a delivery section at the physical store location for combining the one or more hand-picked non-fungible goods with the one or more fungible goods for delivery to the customer or a delivery proxy for the customer. - View Dependent Claims (16, 17, 18)
-
-
19. A system for implementing an automated store service model, the system comprising:
-
a physical marketplace comprising; non-fungible goods sections configured to present one or more non-fungible goods to a customer or customer proxy for picking of specific ones of the non-fungible goods for purchase, a screen adjacent to a non-fungible good section of the non-fungible goods sections, the screen configured to display a virtual image of a fungible good related to the non-fungible good to which the screen is adjacent, the screen allowing the customer or customer proxy to select the fungible good for purchase; an automated service fulfillment tool configured to instruct automated robots to pick one or more fungible goods selected by the customer or customer proxy, including the fungible good selected by the screen; a delivery section for combining the one or more hand-picked non-fungible goods with the one or more fungible goods for delivery to the customer or a delivery proxy for the customer. - View Dependent Claims (20)
-
Specification