Communication robot and control program of communication robot
First Claim
1. A communication robot comprising:
- an operation part;
a communication arbitration unit configured to exhibit a robot mode for autonomously determining and outputting a voice in response to a voice of a service user by autonomously operating the operation part and an avatar mode for operating the operation part based on an operation instruction sent from a remote operator to arbitrate communication with a service user; and
a memory configured to store a first operational criterion and a second operational criterion, the first operational criterion being a criterion for operating the operation part in the robot mode, and the second operational criterion being a criterion for operating the operation part in the avatar mode and different from the first operational criterion,wherein the communication arbitration unit operates, when it is intended to exhibit the avatar mode in accordance with an operation request from the remote operator, the operation part in the robot mode and asks the service user whether to allow the mode to be switched to the avatar mode, andwherein the first operational criterion and the second operational criterion define at least a temperament change frequency, the temperament change frequency being a frequency of emotion expressed by the operation part.
1 Assignment
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Accused Products
Abstract
A communication robot includes: an operation part; and a communication arbitration unit configured to exhibit one of a robot mode for autonomously operating the operation part by applying a first operational criterion and an avatar mode for operating the operation part based on an operation instruction sent from a remote operator by applying a second operational criterion to arbitrate communication with a service user, in which the communication arbitration unit operates, when it is intended to exhibit the avatar mode in accordance with an operation request from the remote operator, the operation part in the robot mode and asks the service user whether to allow the mode to be switched to the avatar mode.
6 Citations
14 Claims
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1. A communication robot comprising:
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an operation part; a communication arbitration unit configured to exhibit a robot mode for autonomously determining and outputting a voice in response to a voice of a service user by autonomously operating the operation part and an avatar mode for operating the operation part based on an operation instruction sent from a remote operator to arbitrate communication with a service user; and a memory configured to store a first operational criterion and a second operational criterion, the first operational criterion being a criterion for operating the operation part in the robot mode, and the second operational criterion being a criterion for operating the operation part in the avatar mode and different from the first operational criterion, wherein the communication arbitration unit operates, when it is intended to exhibit the avatar mode in accordance with an operation request from the remote operator, the operation part in the robot mode and asks the service user whether to allow the mode to be switched to the avatar mode, and wherein the first operational criterion and the second operational criterion define at least a temperament change frequency, the temperament change frequency being a frequency of emotion expressed by the operation part. - View Dependent Claims (2, 3, 4, 5, 6, 7, 9, 10, 13)
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8. A non-transitory computer readable medium storing a control program of a communication robot for causing a computer to execute a reference step for referring to a first operational criterion and a second operational criterion stored a memory and a communication arbitration step for exhibiting a robot mode for autonomously determining and outputting a voice in response to a voice of a service user by autonomously operating an operation part and an avatar mode for operating the operation part based on an operation instruction sent from a remote operator to arbitrate communication with a service user, the first operational criterion being a criterion for operating the operation part in the robot mode, and the second operational criterion being a criterion for operating the operation part in the avatar mode and different from the first operational criterion, wherein
the communication arbitration step comprises a check step for operating, when it is intended to exhibit the avatar mode in accordance with an operation request from the remote operator, the operation part in the robot mode and asking the service user whether to allow the mode to be switched to the avatar mode, and wherein the first operational criterion and the second operational criterion define at least a temperament change frequency, the temperament change frequency being a frequency of emotion expressed by the operation part.
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14. A communication robot comprising:
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an operation part; a communication arbitration unit configured to exhibit a robot mode for autonomously determining and outputting a voice in response to a voice of a service user by autonomously operating the operation part and an avatar mode for operating the operation part based on an operation instruction sent from a remote operator to arbitrate communication with a service user; and a memory configured to store the first operational criterion and the second operational criterion, the first operational criterion being a criterion for operating the operation part in the robot mode, and the second operational criterion being a criterion for operating the operation part in the avatar mode and different from the first operational criterion, wherein the communication arbitration unit operates, when it is intended to exhibit the avatar mode in accordance with an operation request from the remote operator, the operation part in the robot mode and asks the service user whether to allow the mode to be switched to the avatar mode, and wherein the first operational criterion and the second operational criterion define at least a gesture during conversation, the gesture during conversation being a degree of a gesture executed in accordance with a content of a conversation by the operation part.
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Specification