Secure lockers for use as item exchange points

• US 11,625,971 B2
• Filed: 07/24/2017
• Issued: 04/11/2023
• Est. Priority Date: 07/27/2016
• Status: Active Grant

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: Dotterweich, Andrew, Cooper, Jeffrey
• Primary Examiner(s): Harrington, Michael P
• Application Number:
  US15/658,071
• Publication Number:
  US 20180033235A1
• Time in Patent Office: 2,087 Days
• CPC Class Codes: G06Q 10/0836 Recipient pick-ups
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G07C 9/00896 specially adapted for particular uses
• CPC Class Codes: G07C 9/00912 for safes, strong-rooms, vaults or the like
• CPC Class Codes: G07F 17/12 comprising lockable containers, e.g. for accepting clothes to be cleaned

Abstract

A secure, computerized locker bank that is adapted to facilitate the payment for, and physical exchange of an item between entities who have brokered the sale of the item via a marketplace, such as an on-line marketplace (e.g., an on-line auction site, an on-line classified advertisement site, or an online retail marketplace), or a traditional marketplace (e.g., traditional paper classified advertisements). In particular embodiments, each locker in the computerized locker bank comprises one or more imaging devices for allowing a potential purchaser to view an item (e.g., stored within a locker) before purchasing the item and retrieving it from the locker.

Claims

1. A locker bank comprising:

a plurality of lockers that are physically connected together in the locker bank, wherein the locker bank includes a point-of-sale (POS) system for accepting payment from users, each respective locker comprising;

(A) a housing defining an interior storage portion that is dimensioned for selectively receiving and storing one or more items, and

(B) at least one door for selectively preventing access to one or more items stored within the interior storage portion;

one or more computer systems that are located in the locker bank and control the locker bank, comprising a computer processor and memory, adapted for;

(A) receiving a request, from a seller, to store an item within the locker bank beginning at a particular start time for a particular time period for later pickup by a purchaser who has purchased the item, wherein the request includes the particular start time and the particular time period;

(B) in response to receiving the request from the seller, reserving a particular locker of the plurality of lockers to permit access to an interior storage portion of the particular locker, wherein the particular locker is reserved to store the item beginning at the particular start time and for the particular time period;

in response to receiving no indication within a predetermined amount of time after the particular start time that the seller has attempted to access the locker, canceling the reservation of the locker;

in response to receiving an indication within the predetermined amount of time after the particular start time that the seller has attempted to access the locker, opening a particular door of the particular locker of the plurality of lockers to permit access to the interior storage portion of the particular locker;

(C) registering the closing and locking of the particular door, after the locker bank receives one or more particular items into the particular locker'"'"'s interior storage portion;

(D) after the step of registering the closing of the particular door, receiving a request, by the purchaser of the item to retrieve the one or more particular items from the locker;

(E) in response to receiving the request to retrieve the one or more particular items from the locker, facilitating payment for the one or more particular items by the purchaser;

(F) confirming that payment has been received for the one or more particular items; and

(G) in response to confirming that payment has been received for the one or more particular items, unlocking a door of the particular locker so that the purchaser can retrieve the one or more particular items from the interior storage portion of the particular locker,

wherein the one or more computer systems are adapted for preventing the use of the locker bank for facilitating the sale of items by one or more sellers who have not been validated to be trustworthy sellers.

2. The locker bank of claim 1, wherein the step of registering the closing and locking of the particular door comprises receiving one or more signals indicating that the particular door has been closed and, at least partially in response to receiving the one or more signals, locking the particular door.

3. The locker bank of claim 1, wherein the step of facilitating payment for the one or more particular items by the purchaser comprises facilitating payment for the one or more particular items via an account that the purchaser has with a logistics service provider.

4. The locker bank of claim 1, wherein the one or more computer systems are adapted for:

after opening the door of the particular locker so that the purchaser can retrieve the one or more particular items, receiving an indication from the purchaser that the purchaser wishes to return the item to the locker;

at least partially in response to receiving the indication from the purchaser that the purchaser wishes to return the item to the locker;

receiving the item into an interior storage portion of a selected one of the plurality of lockers; and

at least partially in response to receiving the item into the interior portion of the selected one of the plurality of lockers, facilitating closure and locking of the door of the selected locker in order to at least temporarily prevent access to the item.

5. The locker bank of claim 4, wherein the one or more computer systems are adapted for at least partially in response to receiving the item into the interior portion of the selected locker of the plurality of lockers, transmitting a message to the seller of the item indicating that the item has been returned.

6. The locker bank of claim 1, wherein the one or more computer systems are adapted for:

after opening the door of the particular locker so that the purchaser can retrieve the one or more particular items, communicating to the purchaser that, if they wish not to accept the one or more items, they may return the one or more items to a locker within the locker bank within a predetermined period of time; and

at least partially in response to the purchaser returning the one or more items to the locker within the locker bank within the predetermined period of time, cancelling a payment transaction, from the purchaser to the seller, for the one or more items.

7. The locker bank of claim 1, wherein:

the locker bank comprises at least one imaging device positioned to take an image of an item when the item is disposed within the interior storage portion of the particular locker; and

the one or more computer systems are adapted for;

after the step of facilitating closure and locking of the particular door and while the one or more particular items are within the interior storage portion of the particular locker, using the at least one imaging device to capture an image of the one or more particular items; and

storing the image to memory.

8. The locker bank of claim 7, wherein the one or more computer systems are adapted for, at least partially in response to receiving the request to retrieve the one or more particular items from the locker, communicating the image of the one or more particular items to the purchaser so that the purchaser can assess the presence or condition of the item.

9. The locker bank of claim 8, wherein the step of communicating the image occurs before the step of facilitating payment for the one or more particular items by the purchaser.

10. The locker bank of claim 1, wherein the one or more computer systems are adapted for preventing the use of the locker bank for facilitating the sale of items by the one or more sellers who have not been validated to be trustworthy sellers by a logistics service provider.

11. The locker bank of claim 1, wherein:

the one or more computer systems are adapted for, after receiving the one or more particular items into the particular locker'"'"'s interior storage portion, communicating item access information to the purchaser that the purchaser may use to gain access to the item from the locker bank; and

receiving a request from the purchaser of the one or more particular items to retrieve the one or more particular items from the locker, wherein receiving the request comprises receiving the item access information from the purchaser.

12. A locker bank comprising:

a plurality of lockers that are physically connected together in the locker bank, wherein the locker bank includes a point-of-sale (POS) system for accepting payment from users, each respective locker comprising;

(A) a housing defining an interior storage portion that is dimensioned for selectively receiving and storing one or more items;

(B) at least one door for selectively preventing access to one or more items stored within the interior storage portion; and

(C) at least one camera for capturing an image of an item when the item is positioned within the interior storage portion, further comprising within the interior storage portion a suitable mechanism for rotating, spinning, or reorienting the item in the interior storage portion while the at least one camera within the interior storage portion take at least one image of the item; and

one or more computer systems that are located in the locker bank and control the locker bank, comprising a computer processor and memory, adapted for using the camera to capture the image of an item that is stored within the interior storage portion of a particular locker of the plurality of lockers, wherein the one or more computer systems are further adapted for;

(A) receiving a request, from a seller, to store an item within the locker bank beginning at a particular start time for a particular time period for later pickup by a purchaser who has purchased the item, wherein the request includes the particular start time and the particular time period; and

(B) at least partially in response to receiving the request;

(i) reserving the particular locker of the plurality of lockers, wherein the particular locker is reserved to store the item within an interior storage portion of the particular locker of the plurality of lockers beginning at the particular start time and for the particular time period;

a) in response to receiving no indication within a predetermined amount of time after the particular start time that the seller has attempted to access the particular locker, canceling the reservation of the particular locker;

b) in response to receiving an indication within the predetermined amount of time after the particular start time that the seller has attempted to access the locker, opening a particular door of a particular locker of the plurality of lockers to permit access to the interior storage portion of the particular locker;

(ii) receiving one or more particular items into the particular locker'"'"'s interior storage portion; and

(iii) registering the closing and locking of the particular door.

13. The locker bank of claim 12, wherein the one or more computer systems are adapted for transmitting the image of the item to a seller of the item.

14. The locker bank of claim 12, wherein the one or more computer systems are adapted for communicating the image of the item to a purchaser of the item.

15. The locker bank of claim 12, wherein the one or more computer systems are adapted for:

(A) receiving a request from the purchaser of the item to capture the image of the one or more particular items within the particular locker'"'"'s interior storage portion;

(B) at least partially in response to capturing the image of the one or more particular items within the particular locker'"'"'s interior storage portion, using the at least one camera to capture the image of the one or more particular items; and

(C) storing the image to memory.

16. The locker bank of claim 15, wherein the one or more computer systems are adapted for, at least partially in response to receiving the request from the purchaser of the item to capture the image of the one or more particular items within the particular locker'"'"'s interior storage portion, communicating the image of the one or more particular items to the purchaser so that the purchaser can assess the presence or condition of the item.

17. The locker bank of claim 16, wherein the one or more computer systems are adapted for:

(A) after the step communicating the image of the one or more particular items to the purchaser, receiving a request, by the purchaser of the item, to retrieve the one or more particular items from the locker;

(B) at least partially in response to receiving the request to retrieve the one or more particular items from the locker, facilitating payment for the one or more particular items by the purchaser;

(C) confirming that payment has been received for the one or more particular items; and

(D) at least partially in response to confirming that payment has been received for the one or more particular items, unlocking a door of the particular locker so that the purchaser can retrieve the one or more particular items from the interior storage portion of the particular locker.

18. The locker bank of claim 15, wherein the one or more computer systems are adapted for communicating the image to the seller.

19. An attended delivery/pickup location comprising:

a locker bank comprising a plurality of lockers that are physically connected together, wherein the locker bank includes a point-of-sale (POS) system for accepting payment from users;

one or more computer systems that are located in the locker bank and control the locker bank, comprising at least one computer processor and memory, that are individually or collectively adapted for;

(A) receiving a request, from a seller, to store an item at the attended delivery/pickup location beginning at a particular start time for a particular time period for later pickup by a purchaser who has purchased the item via a transaction made using an on-line marketplace, wherein the request includes the particular start time and the particular time period;

(B) in response to receiving the request from the seller, reserving a space at the attended delivery/pickup location for storing the item, wherein the space is reserved to store the item beginning at the particular start time for the particular time period;

a) in response to receiving no indication within a predetermined amount of time after the particular start time, that the seller has attempted to store the item at the attended delivery/pickup location, canceling the reservation of the space at the attended delivery/pickup location;

b) in response to receiving an indication within the predetermined amount of time after the particular start time, that the seller has attempted to store the item at the attended delivery/pickup location, receiving a confirmation of receipt of the item stored at the attended delivery/pickup location;

(C) after the step of receiving confirmation of receipt of the item stored at the attended delivery/pickup location, receiving a request, by the purchaser of the item to retrieve the item from the attended delivery/pickup location;

(D) at least partially in response to receiving the request to retrieve the item from the attended delivery/pickup location, facilitating payment for the item by the purchaser;

(E) confirming that payment has been received for the item; and

(F) at least partially in response to confirming that payment has been received for the item, facilitating transfer of the payment to the seller and facilitating transfer of the item to the purchaser.

20. The attended delivery/pickup location of claim 19, wherein the attended delivery/pickup location comprises:

one or more remote logistics servers comprising;

one or more processors and memory that stores transaction information for a plurality of transactions made via the on-line marketplace and payment information for the plurality of transactions, wherein the one or more processors are configured to update the transaction information and the payment information at least partially in response to transferring payment to the seller and transferring the item to the purchaser.

21. The attended delivery/pickup location of claim 19, wherein the on-line marketplace is selected from a group consisting of:

(1) an on-line retailer;

(2) an on-line auction site; and

(3) a classified advertising site.

22. The attended delivery/pickup location of claim 19, wherein the transaction made using the on-line marketplace comprises a transaction selected from a group consisting of:

(1) a business to business transaction;

(2) a business to consumer transaction; and

(3) a consumer to consumer transaction.

23. The attended delivery/pickup location of claim 19, wherein the attended delivery/pickup location further comprises:

the plurality of lockers, each respective locker comprising;

(A) a housing defining an interior storage portion that is dimensioned for selectively receiving and storing one or more items; and

(B) at least one door for selectively preventing access to one or more items stored within the interior storage portion; and

one or more locker computer systems, comprising a computer processor and memory, adapted for;

(A) receiving a request, from an employee associated with the attended delivery/pickup location, to store an item within the locker bank for later pickup by an individual who has purchased the item via the online marketplace;

(B) at least partially in response to receiving the request to store the item;

(i) opening a particular door of a particular locker of the plurality of lockers to permit access to an interior storage portion of the particular locker;

(ii) receiving one or more particular items into the particular locker'"'"'s interior storage portion; and

(iii) registering the closing and locking of the particular door;

(C) after the step of registering the closing of the particular door, communicating to a purchaser of the item that the item is ready for pickup at the attended delivery/pickup location;

(D) receiving an indication, by an employee associated with the attended delivery/pickup location, that the purchaser is ready to pick up the item;

(E) at least partially in response to receiving an indication that the purchaser is ready to pick up the item, unlocking a door of the particular locker so that the employee associated with the attended delivery/pickup location can retrieve the item from the interior storage portion of the particular locker.

24. The attended delivery/pickup location of claim 23, wherein the one or more locker computer systems for:

(A) after the step of communicating to a purchaser of the item that the item is ready for pickup, communicating item access information to the purchaser that the purchaser may use to gain access to the item from the locker bank; and

(B) the step of receiving the indication that the purchaser is ready to pick up the item comprises receiving the item access information from the purchaser.