Method, system and program product for remote maintenance of a peripheral device

• US 20010003827A1
• Filed: 12/07/2000
• Published: 06/14/2001
• Est. Priority Date: 12/10/1999
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Shimamura, Akira
• Application Number:
  US09/732,215
• Publication Number:
  US 20010003827A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04L 41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail

Abstract

A remote maintenance method to provide a remote maintenance system for LAN connected devices, which enables a maintenance company to maintain devices directly via e-mail communication utilizing device commands and device passwords. The method maintains a device connected to a user side network from a maintenance side management terminal connected to a maintenance side LAN through the Internet.

Claims

1. A method for maintaining and servicing a device from one of one or more remote maintenance terminals through the Internet said method comprising the steps of:

a) receiving at said device a first message from one of said one or more remote maintenance terminals wherein said first message includes a first command and a first authorizing message;

b) checking said first authorizing message for validity; and

c) executing said first command if said first authorizing message is valid for said device.

2. The method for maintaining and servicing a device according to

claim 1

further including the steps of:

d) receiving said first message at a server; and

e) relaying said first message from said server to said device.

3. The method for maintaining and servicing a device according to

claim 1

wherein said authorizing message is a password.

4. The method for maintaining and servicing a device according to

claim 1

including a further step of transmitting a second message from said device to one of one or more remote maintenance terminals.

5. The method for maintaining and servicing a device according to

claim 4

further including the steps of:

d′

) obtaining information about said executing said first command step; and

e′

) including said information obtained into said second message.

6. The method for maintaining and servicing a device according to

claim 1

wherein said first command is a request to obtain an error log of said peripheral device.

7. The method for maintaining and servicing a device according to

claim 4

wherein said second message is created in said device according to information received in said first message.

8. The method for maintaining and servicing a device according to

claim 1

wherein said first message includes firmware to be loaded into said first device firmware memory.

9. The method for maintaining and servicing a device according to

claim 4

wherein said second message includes device specific information requested by said first command.

10. The method for maintaining and servicing a device according to

claim 4

wherein said second message includes trace information from said device.

11. The method for maintaining and servicing a device according to

claim 1

wherein said device includes a printing device.

12. The method for maintaining and servicing a device according to

claim 2

comprising the further step of:

f) checking said server at predetermined intervals for existing first messages,

g) transmitting one of said existing first messages to said device.

13. The method for maintaining and servicing a device according to

claim 4

wherein said second message is created in said device according to information received in said first message.

14. The method for maintaining and servicing a device according to

claim 4

wherein said second message includes device specific information requested by said first command.

15. The method for maintaining and servicing a device according to

claim 4

wherein said second message includes trace information from said device.

16. The method for maintaining and servicing a device according to

claim 1

comprising the further step of transmitting said first message from said one or more remote maintenance terminals.

17. A system for maintaining and servicing a device from one of one or more remote maintenance terminals through the Internet said method comprising:

a) means for receiving at said device a first message from one of said one or more remote maintenance terminals wherein said first message includes a first command and a first authorizing message;

b) means for checking said first authorizing message for validity; and

c) means for executing said first command if said first authorizing message is valid for said device.

18. The system for maintaining and servicing a device according to

claim 17

further including:

d) means for receiving said first message at a server; and

e) means for relaying said first message from said server to said device.

19. The system for maintaining and servicing a device according to

claim 17

wherein said authorizing message is a password.

20. The system for maintaining and servicing a device according to

claim 17

including a further step of transmitting a second message from said device to one of one or more remote maintenance terminals.

21. The system for maintaining and servicing a device according to

claim 20

further including:

d′

) means for obtaining information about said executing said first command step; and

e′

) means for including said information obtained into said second message.

22. The system for maintaining and servicing a device according to

claim 17

wherein said first command is a request to obtain an error log of said peripheral device.

23. The system for maintaining and servicing a device according to

claim 20

wherein said second message is created in said device according to information received in said first message.

24. The system for maintaining and servicing a device according to

claim 17

wherein said first message includes firmware to be loaded into said first device firmware memory.

25. The system for maintaining and servicing a device according to

claim 20

wherein said second message includes device specific information requested by said first command.

26. The system for maintaining and servicing a device according to

claim 20

wherein said second message includes trace information from said device.

27. The system for maintaining and servicing a device according to

claim 17

wherein said device includes a printing device.

28. The system for maintaining and servicing a device according to

claim 18

further comprising:

f) means for checking said server at predetermined intervals for existing first messages,

g) means for transmitting one of said existing first messages to said device.

29. The system for maintaining and servicing a device according to

claim 20

wherein said second message is created in said device according to information received in said first message.

30. The system for maintaining and servicing a device according to

claim 20

wherein said second message includes device specific information requested by said first command.

31. The system for maintaining and servicing a device according to

claim 20

wherein said second message includes trace information from said device.

32. The system for maintaining and servicing a device according to

claim 17

comprising means for transmitting said first message from said one or more remote maintenance terminals.

33. A computer program product comprising a computer useable medium having computer readable program code means therein for maintaining and servicing a device from one of one or more remote maintenance terminals through the Internet said computer program product comprising:

a) computer readable program code means for receiving a first message at said device from one of said one or more remote maintenance terminals wherein said first message includes a first command and a first authorizing message;

b) computer readable program code means for checking said first authorizing message for validity; and

c) computer readable program code means for executing said first command if said first authorizing message is valid for said device.

34. The computer program product for maintaining and servicing a device according to

claim 33

further comprising:

d) computer readable program code means for receiving said first message at a server; and

e) computer readable program code means for relaying said first message from said server to said device.

35. The computer program product for maintaining and servicing a device according to

claim 33

wherein said authorizing message is a password.

36. The computer program product for maintaining and servicing a device according to

claim 33

further comprising computer readable program code means for transmitting a second message from said device to one of one or more remote maintenance terminals.

37. The computer program product for maintaining and servicing a device according to

claim 36

further comprising:

d′

) computer readable program code means for obtaining information about said executing said first command step; and

e′

) computer readable program code means for including said information obtained into said second message.

38. The computer program product for maintaining and servicing a device according to

claim 33

wherein said first command is a request to obtain an error log of said peripheral device.

39. The computer program product for maintaining and servicing a device according to

claim 36

wherein said second message is created in said device according to information received in said first message.

40. The computer program product for maintaining and servicing a device according to

claim 33

wherein said first message includes firmware to be loaded into said first device firmware memory.

41. The computer program product for maintaining and servicing a device according to

claim 36

wherein said second message includes device specific information requested by said first command.

42. The computer program product for maintaining and servicing a device according to

claim 36

wherein said second message includes trace information from said device.

43. The computer program product for maintaining and servicing a device according to

claim 33

wherein said device includes a printing device.

44. The computer program product for maintaining and servicing a device according to

claim 34

further comprising:

f) computer readable program code means for checking said server at predetermined intervals for existing first messages,

g) computer readable program code means for transmitting one of said existing first messages to said device.

45. The computer program product for maintaining and servicing a device according to

claim 36

wherein said second message is created in said device according to information received in said first message.

46. The computer program product for maintaining and servicing a device according to

claim 36

wherein said second message includes device specific information requested by said first command.

47. The computer program product for maintaining and servicing a device according to

claim 36

wherein said second message includes trace information from said device.

48. The computer program product for maintaining and servicing a device according to

claim 33

further comprising computer readable program means for transmitting said first message from said one or more remote maintenance terminals.