Voice recognition system for interactively gathering information to generate documents

• US 20010037199A1
• Filed: 04/06/2001
• Published: 11/01/2001
• Est. Priority Date: 05/31/2000
• Status: Active Grant

• Current Assignee: RPX Corporation
• Original Assignee: Voice Tech Systems, LLC
• Inventors: Barash, Kenneth
• Granted Patent: US 6,738,740 B1
• Time in Patent Office: Days
• US Class Current: 704/235
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence

Abstract

A voice recognition system and method for interactively gathering information to generate a document, form, or application. An applicant establishes voice connection with the system and provides verbal responses to a plurality of verbal questions generated by system to compile a document, form or application.

Claims

1. A voice recognition system for interactively gathering information from a plurality of users over a communications network, comprising:

a remote device for establishing a voice connection with said system over the communications network;

a processor for generating and transmitting a plurality of verbal questions interactively to a user associated with said remote device to complete a textual document; and

a storage device for storing user'"'"'s verbal responses to said plurality of questions to provide a verbal document;

wherein said processor converts said verbal document into said textual document.

2. The system of

claim 1

, wherein said processor is operable to translate said verbal document in one language into said textual document in another language.

3. The system of

claim 1

, wherein said processor is operable to generate one or more supporting documents in accordance with said verbal document.

4. The system of

claim 1

, wherein said document is a credit investigation document;

and wherein said processor is operable to generate supporting documents for said credit investigation document.

5. The system of

claim 4

, wherein said processor is operable to transmit said credit investigation document and said supporting documents to a third party for underwriting.

6. The system of

claim 4

, wherein said processor is operable to transmit said credit investigation document and said supporting documents to a third party for credit approval.

7. The system of

claim 4

, wherein said processor is operable to transmit said credit investigation document and said supporting documents to a plurality of third parties to bid on the underwriting, and notifying a third party with the best bid and said user associated with said remote device of said third party with the best bid.

8. The system of

claim 1

, wherein said storage is operable to store an incomplete verbal application;

wherein said processor generates and transmits remaining unanswered questions to said user in order to complete the verbal application.

9. The system of

claim 1

, wherein said processor is operable to transmit a portion of said textual document to a third party for verification or confirmation.

10. The system of

claim 1

, further comprising a device for transmitting said textual document to said user for confirmation or execution.

11. The system of

claim 1

, wherein said document is an application or form.

12. The system of

claim 1

, wherein said network being one of the following:

telephone network, wireless network, satellite network, cable network, and Internet.

13. The method of interactively gathering information from a plurality of users over a communications network using a voice recognition system, comprising the steps of:

establishing a voice connection with said system over the communications network by a user;

generating and transmitting a plurality of verbal questions interactively to said user to complete a textual document;

storing user'"'"'s verbal responses to said plurality of questions to provide a verbal document; and

converting said verbal document into said textual document.

14. The method of

claim 13

, further comprising the step of translating said verbal document in one language into said textual document in another language.

15. The method of

claim 13

, further comprising the step of generating one or more supporting documents in accordance with said verbal document.

16. The method of

claim 13

, wherein said document is an application or form.

17. The method of

claim 13

, wherein said network being one of the following:

telephone network, wireless network, satellite network, cable network, and Internet.