System and method for integrating call record information
First Claim
1. A method for constructing and maintaining data representations of lifetimes of telephone calls comprising one or more segments, audio data for each segment being recorded on one or more recorders, the method comprising:
- (a) constructing a call record for at least one telephone call;
(b) receiving data regarding telephony events associated with one or more telephone calls;
(c) matching a received telephony event with a constructed call record;
(d) updating the matching call record based on the received telephony event data; and
(e) combining the updated call record with data indicating the location of recorded audio data for the segment of the call, to obtain a master call record representing the lifetime of the telephone call.
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Accused Products
Abstract
A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method construct a call record for each telephone call; receive data regarding telephony events; match a received telephony event with a call record; update the matching call record based on the received telephony event data; and combine the updated call record with data indicating the location of recorded audio data for the segment of the call, to generate a master call record representing the lifetime of the telephone call. Additionally, the system and method are capable of assembling and playing back segments of telephone calls using the recorder locations described in the master call record for each telephone call, and of using the master call record to display a graphical representation of the telephone call.
125 Citations
34 Claims
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1. A method for constructing and maintaining data representations of lifetimes of telephone calls comprising one or more segments, audio data for each segment being recorded on one or more recorders, the method comprising:
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(a) constructing a call record for at least one telephone call;
(b) receiving data regarding telephony events associated with one or more telephone calls;
(c) matching a received telephony event with a constructed call record;
(d) updating the matching call record based on the received telephony event data; and
(e) combining the updated call record with data indicating the location of recorded audio data for the segment of the call, to obtain a master call record representing the lifetime of the telephone call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A computer program for constructing and maintaining data representations of lifetimes of telephone calls comprising one or more segments, audio data for each segment being recorded on one or more recorders, the computer program comprising:
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(a) software for constructing a call record at least one telephone call;
(b) software for receiving data regarding telephony events associated with one or more telephone calls;
(c) software for matching a received telephony event with a constructed call record;
(d) software for updating the matching call record based on the received telephony event data; and
(e) software for combining the updated call record with data indicating the location of recorded audio data for the segment of the call, to obtain a master call record representing the lifetime of the telephone call. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31)
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32. An article of manufacture storing a computer program for constructing and maintaining data representations of lifetimes of telephone calls comprising one or more segments, audio data for each segment being recorded on one or more recorders, the computer program comprising:
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(a) software for constructing a call record for at least one telephone call;
(b) software for receiving data regarding telephony events associated with one or more telephone calls;
(c) software for matching a received telephony event with a constructed call record;
(d) software for updating the matching call record based on the received telephony event data; and
(e) software for combining the updated call record with data indicating the location of recorded audio data for the segment of the call, to obtain a master call record representing the lifetime of the telephone call.
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33. The article of claim 39 wherein software for updating the matching call record comprises one or more handler routines corresponding to the telephony event.
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34. The article of claim 39 wherein the computer program further comprises software for translating the data regarding telephony events into a platform-specific format.
Specification