Method and apparatus for processing automobile repair data and statistics

• US 20020007289A1
• Filed: 12/14/2000
• Published: 01/17/2002
• Est. Priority Date: 07/11/2000
• Status: Abandoned Application

• Current Assignee: Small Hill Incorporated
• Original Assignee: Small Hill Incorporated
• Inventors: Taylor, Robert, Beckett, Rick, Malin, Mark Elliott, Vuchic, Boris, Mohr, Edward C., Hill, Edwin Warren, Gill, Roni Dion
• Application Number:
  US09/735,912
• Publication Number:
  US 20020007289A1
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/0875 Itemisation or classification of parts, supplies or services, e.g. bill of materials
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A method coordinates automobile repairs and includes maintaining in a first database shop specific statistics for several body shops. The shop specific statistics are automatically updated based on repair data associated with individual automobile repair orders at each individual body shop. The method further includes receiving insurance claim data relating to the repair of an automobile and processing the shop specific statistics based on the insurance claim data to facilitate assigning an insurance claim associated with the insurance claim data to one of the plurality of body shops.

Claims

1. A method of coordinating automobile repairs, comprising:

maintaining in a first database shop specific statistics for a plurality of body shops, the shop specific statistics being automatically updated based on data received over a network from computers;

receiving insurance claim data for an insurance claim relating to the repair of an automobile;

processing the insurance claim based on the shop specific statistics and the insurance claim data.

2. The method according to claim 1, wherein the shop specific statistics include at least one of:

available capacity, customer satisfaction index, cycle time, customer call performance, on-time delivery, employee satisfaction, throughput, dead time, labor utilization, asset utilization and labor productivity.

3. The method according to claim 1, wherein the shop specific statistics include on-time delivery.

4. The method according to claim 1, wherein the shop specific statistics include available capacity.

5. The method according to claim 1, wherein the shop specific statistics include cycle-time.

6. The method according to claim 1, wherein the processing includes:

transmitting at least a portion of the shop specific statistics for at least one shop to an insurance agent computer.

7. The method according to claim 6, wherein the agent computer is operated by an insurance company.

8. The method according to claim 6, wherein the agent computer is operated by an automobile consolidator.

9. The method according to claim 6, wherein the agent computer is operated by an automobile repair chain.

10. The method according to claim 6, wherein the agent computer is operated by an insurance intermediary.

11. The method according to claim 6, wherein the processing further comprises:

receiving an assignment of a new insurance claim from the agent computer; and

transmitting an electronic message assigning the new insurance claim to one of the shops based on the assignment.

12. The method according to claim 1, wherein the processing includes:

receiving geographic information associated with a new insurance claim from an insurance agent computer;

querying the database to select shops within a predetermined geographic area based on the geographic information; and

transmitting a list of selected shops and at least a portion of the shop specific statistics associated with each of the shops on the list to the agent computer.

13. The method according to claim 12, wherein the processing further comprises:

receiving an assignment of the new insurance claim from the agent computer; and

transmitting an electronic message assigning the new insurance claim to one of the shops based on the assignment.

14. The method according to claim 1, wherein the processing includes:

automatically assigning a new insurance claim to one of the body shops based on the claim data associated with the new insurance claim and the statistics; and

transmitting an electronic message assigning the new insurance claim to the assigned shop.

15. The method according to claim 1, further comprising maintaining insurance company requirement data for each of a plurality of insurance companies in a second database.

16. The method according to claim 15, wherein the first and second databases are parts the same database.

17. The method according to claim 15, wherein the processing includes:

automatically assigning a new insurance claim to one of the body shops based on the claim data associated with the new insurance claim, the statistics and the insurance company requirement data; and

transmitting an electronic message assigning the new insurance claim to the assigned shop.

18. The method according to claim 1, wherein the automatic updating of the first database is performed in response to an event being registered at a body shop computer.

19. The method according to claim 1, wherein the automatic updating of the first database is performed at periodic intervals based on interaction with databases at each of the body shops.

20. The method according to claim 1, wherein the automatic updating of the first database is performed at periodic intervals.

21. The method according to claim 1, further comprising:

maintaining in the first database automobile specific repair data, the automobile specific repair data being determined based on repair task data associated with individual automobile repair orders at each of the plurality of individual body shops.

22. The method according to claim 21, wherein the automobile specific repair data includes associated insurance claim numbers for each of a plurality of insurance providers.

23. The method according to claim 21, further comprising:

receiving an electronic message from a computer including a claim number and a request for status of the corresponding automobile undergoing repair;

determining status information based on the claim number and the automobile specific repair data within the first database; and

transmitting an electronic message to the computer with determined status information.

24. The method according to claim 21, further comprising:

creating repair task data for each automobile repair order in response to the assignment of a new claim to the assigned shop, the repair task data including a plurality of tasks and a corresponding resource required for the performance of each of task;

continuously scheduling the tasks associated with the repair task data for all of the claims assigned to the assigned shop among the available resources of the assigned shop;

receiving updates to the repair task data from computers of the assigned shop in response to completion of tasks; and

updating the first database based on the updated repair task data.

25. The method according to claim 21, further comprising:

automatically updating the shop specific statistics based on the automobile specific repair data for each of the plurality of shops.

26. A method of maintaining and providing automobile repair data, comprising:

maintaining in a database statistics for a plurality of body shops, the shop specific statistics being automatically updated based on data received from computers over a network;

receiving a request for information from the database; and

transmitting a response based on the statistics.

27. The method according to claim 26, wherein the automatic updating of the shop specific statistics is further performed based on repair data associated with individual automobile repair orders at each of the plurality of individual body shops.

28. The method according to claim 27, wherein the request for information is a request for status of an individual automobile repair.

29. The method according to claim 27, wherein the request for information is a request for statistics of an individual automobile repair shop.

30. The method according to claim 27, wherein the request for information is a request for identification of all automobile repair shops having statistics that meet a predetermined criteria.

31. The method according to claim 30, wherein the predetermined criteria include geographic area criteria.

32. The method according to claim 27, wherein the response is used to monitor an individual body shop'"'"'s performance.

33. The method according to claim 32, wherein the performance includes at least one of floor operational performance, return on investment, return on assets, billing performance, hiring performance and employee performance.

34. The method according to claim 27, wherein the response is used to monitor the progress of an individual automobile repair.

35. The method according to claim 27, wherein the response is used to determine root cause of delay.

36. The method according to claim 27, wherein the response is used to determine insurance pricing.

37. The method according to claim 27, wherein the response is used to optimize ordering supplies for a shop.

38. The method according to claim 27, wherein the response is used to optimize rental car fleet deployment.

39. The method according to claim 27, wherein the response is used to monitor the statistics for trends in automobile repair.

40. The method according to claim 39, wherein the trends include data on failure of individual parts.

41. A method of maintaining automobile repair data and automatically notifying interested parties of events, comprising:

maintaining in a database shop specific statistics for a plurality of body shops, the shop specific statistics being automatically updated based on events associated with individual automobile repair orders at each of a plurality of individual body shops; and

automatically generating notifications based on the statistics; and

transmitting the notifications to respective interested parties.

42. The method according to claim 41, wherein one of the events is the passing of a deadline for repairing an automobile and the notification is an electronic message indicating that the automobile repair will be late.

43. The method according to claim 41, wherein the notification is an electronic message indicating that a shop specific statistic has fallen outside of a predetermined range.

44. The method according to claim 41, wherein the notification is an electronic message to a car rental agency that a rental car is required in connection with an individual automobile repair.

45. A platform for managing insurance claims, comprising:

an input/output unit disposed in communication with insurance company computers and repair shop computers via a communications network;

a memory for storing program instructions, the memory including a database for storing shop specific statistics for a plurality of body shops, the shop specific statistics being updated based on data received from computers over the network; and

a processor disposed in communication with the communications network and the memory, the processor executing the program instructions to;

a) automatically update the statistics in the database based on data received from the shop computers, b) receive insurance claims from insurance company computers, each insurance claim including claim data relating to the repair of an automobile, and c) process the insurance claims.

46. The platform according to claim 45, wherein the shop specific statistics include at least one of:

available capacity, customer satisfaction index, cycle time, customer call performance, on-time delivery, employee satisfaction, throughput, dead time, labor utilization, asset utilization and labor productivity.

47. The platform according to claim 45, wherein the shop specific statistics include on-time delivery.

48. The platform according to claim 45, wherein the shop specific statistics include available capacity.

49. The platform according to claim 45, wherein the shop specific statistics include cycle-time.

50. The platform according to claim 45, wherein the processor further transmits at least a portion of the shop specific statistics for at least one shop to an insurance agent computer.

51. The platform according to claim 50, wherein the agent computer is operated by an insurance company.

52. The platform according to claim 50, wherein the agent computer is operated by an automobile consolidator.

53. The platform according to claim 50, wherein the agent computer is operated by an automobile repair chain.

54. The platform according to claim 50, wherein the agent computer is operated by an insurance intermediary.

55. The platform according to claim 50, wherein the processor further:

receives an assignment of a new insurance claim from the agent computer; and

transmits an electronic message assigning the new insurance claim to one of the shops based on the assignment.

56. The platform according to claim 45, wherein the processor further:

receives geographic information associated with a new insurance claim from an insurance agent computer;

queries the database to select shops within a predetermined geographic area based on the geographic information; and

transmits a list of selected shops and at least a portion of the shop specific statistics associated with each of the shops on the list to the agent computer.

57. The platform according to claim 56, wherein the processing further comprises:

receiving an assignment of the new insurance claim from the agent computer; and

transmitting an electronic message assigning the new insurance claim to one of the shops based on the assignment.

58. The platform according to claim 45, wherein the processor further:

automatically assigns a new insurance claim to one of the body shops based on the claim data associated with the new insurance claim and the statistics; and

transmits an electronic message assigning the new insurance claim to the assigned shop.

59. The platform according to claim 45, further comprising maintaining insurance company requirement data for each of a plurality of insurance companies in a second database.

60. The platform according to claim 59, wherein the first and second databases are parts the same database.

61. The platform according to claim 59, wherein the processor further:

automatically assigns a new insurance claim to one of the body shops based on the claim data associated with the new insurance claim, the statistics and the insurance company requirement data; and

transmits an electronic message assigning the new insurance claim to the assigned shop.

62. The platform according to claim 45, wherein the processor automatically updates the first database in response to an event being registered at a body shop computer.

63. The platform according to claim 45, wherein the processor automatically updates the first database at periodic intervals based on interaction with databases at each of the body shops.

64. The platform according to claim 45, wherein the processor automatically updates the first database at periodic intervals.

65. The platform according to claim 45, wherein the processor further:

maintains in the first database automobile specific repair data, the automobile specific repair data being determined based on repair task data associated with individual automobile repair orders at each of the plurality of individual body shops.

66. The platform according to claim 65, wherein the automobile specific repair data includes associated insurance claim numbers for each of a plurality of insurance providers.

67. The platform according to claim 65, wherein the processor further:

receives an electronic message from a computer including a claim number and a request for status of the corresponding automobile undergoing repair;

determines status information based on the claim number and the automobile specific repair data within the first database; and

transmits an electronic message to the computer with determined status information.

68. The platform according to claim 65, wherein the processor further:

creates repair task data for each automobile repair order in response to the assignment of a new claim to the assigned shop, the repair task data including a plurality of tasks and a corresponding resource required for the performance of each of task;

continuously schedules the tasks associated with the repair task data for all of the claims assigned to the assigned shop among the available resources of the assigned shop; and

receives updates to the repair task data from computers of the assigned shop in response to completion of tasks; and

updates the first database based on the updated repair task data.

69. The platform according to claim 45, wherein the processor further:

automatically updates the shop specific statistics based on the automobile specific repair data for each of the plurality of shops.

70. A platform for maintaining and providing automobile repair data, comprising:

an input/output unit disposed in communication with a communications network;

a memory for storing program instructions, the memory including a database for storing shop specific statistics for a plurality of body shops, the shop specific statistics being updated based on data received from computers over the network; and

a processor disposed in communication with the communications network and the memory, the processor executing the program instructions to;

a) automatically update the statistics in the database based on data received from computers over the network, b) receive a request for information from the database, and c) transmit a response based on the statistics.

71. The platform according to claim 70, wherein the processor automatically updates the shop specific statistics based on repair data associated with individual automobile repair orders at each of the plurality of individual body shops.

72. The platform according to claim 71, wherein the request for information is a request for status of an individual automobile repair.

73. The platform according to claim 71, wherein the request for information is a request for statistics of an individual automobile repair shop.

74. The platform according to claim 71, wherein the request for information is a request for identification of all automobile repair shops having statistics that meet a predetermined criteria.

75. The platform according to claim 74, wherein the predetermined criteria include geographic area criteria.

76. The platform according to claim 71, wherein the response is used to monitor an individual body shop'"'"'s performance.

77. The platform according to claim 76, wherein the performance includes at least one of floor operational performance, return on investment, return on assets, billing performance, hiring performance and employee performance.

78. The platform according to claim 71, wherein the response is used to monitor the progress of an individual automobile repair.

79. The platform according to claim 71, wherein the response is used to determine root cause of delay.

80. The platform according to claim 71, wherein the response is used to determine insurance pricing.

81. The platform according to claim 71, wherein the response is used to optimize rental car fleet deployment.

82. The platform according to claim 71, wherein the response is used to optimize ordering supplies for a shop.

83. The platform according to claim 71, wherein the response is used to monitor the statistics for trends in automobile repair.

84. The platform according to claim 82, wherein the trends include data on failure of individual parts.

85. A platform for maintaining automobile repair data and automatically notifying interested parties of events, comprising:

an input/output unit disposed in communication with a communications network;

a memory for storing program instructions, the memory including a database for storing shop specific statistics for a plurality of body shops, the shop specific statistics being automatically updated based on events associated with individual automobile repair orders at each of a plurality of individual body shops; and

a processor disposed in communication with the communications network and the memory, the processor executing the program instructions to;

a) automatically update the statistics in the database based on the events received from the network;

b) automatically generate notifications based on the statistics, and c) transmit the notifications to respective interested parties.

86. The platform according to claim 85, wherein one of the events is the passing of a deadline for repairing an automobile and the notification is an electronic message indicating that the automobile repair will be late.

87. The platform according to claim 85, wherein the notification is an electronic message indicating that a shop specific statistic has fallen outside of a predetermined range.

88. The method according to claim 85, wherein the notification is an electronic message to a car rental agency that a rental car is required in connection with an individual automobile repair.

89. A computer program product for coordinating automobile repairs, the computer program product comprising a computer useable medium having computer program logic therein, the computer program logic including:

maintaining means for causing the computer to maintain in a first database shop specific statistics for a plurality of body shops, the shop specific statistics being automatically updated based on data received over a network from computers;

receiving means for causing the computer to receive insurance claim data for an insurance claim relating to the repair of an automobile;

processing means for causing the computer to process the insurance claim based on the shop specific statistics and the insurance claim data.

90. The computer program product according to claim 89, wherein the shop specific statistics include at least one of:

available capacity, customer satisfaction index, cycle time, customer call performance, on-time delivery, employee satisfaction, throughput, dead time, labor utilization, asset utilization and labor productivity.

91. The computer program product according to claim 89, wherein the shop specific statistics include on-time delivery.

92. The computer program product according to claim 89, wherein the shop specific statistics include available capacity.

93. The computer program product according to claim 89, wherein the shop specific statistics include cycle-time.

94. The computer program product according to claim 89, wherein the processing means includes means for causing the computer to transmit at least a portion of the shop specific statistics for at least one shop to an insurance agent computer.

95. The computer program product according to claim 94, wherein the agent computer is operated by an insurance company.

96. The computer program product according to claim 94, wherein the agent computer is operated by an automobile consolidator.

97. The computer program product according to claim 94, wherein the agent computer is operated by an automobile repair chain.

98. The computer program product according to claim 94, wherein the agent computer is operated by an insurance intermediary.

99. The computer program product according to claim 94, wherein the processing means further comprises:

receiving means for causing the computer to receive an assignment of a new insurance claim from the agent computer; and

transmitting means for causing the computer to transmit an electronic message assigning the new insurance claim to one of the shops based on the assignment.

100. The computer program product according to claim 89, wherein the processing means includes:

receiving means for causing the computer to receive geographic information associated with a new insurance claim from an insurance agent computer;

querying means for causing the computer to query the database to select shops within a predetermined geographic area based on the geographic information; and

transmitting means for causing the computer to transmit a list of selected shops and at least a portion of the shop specific statistics associated with each of the shops on the list to the agent computer.

101. The computer program product according to claim 100, wherein the processing means further comprises:

receiving means for causing the computer to receive an assignment of the new insurance claim from the agent computer; and

transmitting means for causing the computer to transmit an electronic message assigning the new insurance claim to one of the shops based on the assignment.

102. The computer program product according to claim 89, wherein the processing means includes:

assigning means for causing the computer to automatically assign a new insurance claim to one of the body shops based on the claim data associated with the new insurance claim and the statistics; and

transmitting means for causing the computer to transmit an electronic message assigning the new insurance claim to the assigned shop.

103. The computer program product according to claim 89, further comprising:

maintaining means for causing the computer to maintain insurance company requirement data for each of a plurality of insurance companies in a second database.

104. The computer program product according to claim 103, wherein the first and second databases are parts the same database.

105. The computer program product according to claim 103, wherein the processing means includes:

assigning means for causing the computer to automatically assign a new insurance claim to one of the body shops based on the claim data associated with the new insurance claim, the statistics and the insurance company requirement data; and

transmitting means for causing the computer to transmit an electronic message assigning the new insurance claim to the assigned shop.

106. The computer program product according to claim 89, wherein the automatic updating of the first database is performed in response to an event being registered at a body shop computer.

107. The computer program product according to claim 89, wherein the automatic updating of the first database is performed at periodic intervals based on interaction with databases at each of the body shops.

108. The computer program product according to claim 89, wherein the automatic updating of the first database is performed at periodic intervals.

109. The computer program product according to claim 89, further comprising:

maintaining means for causing the computer to maintain in the first database automobile specific repair data, the automobile specific repair data being determined based on repair task data associated with individual automobile repair orders at each of the plurality of individual body shops.

110. The computer program product according to claim 109, wherein the automobile specific repair data includes associated insurance claim numbers for each of a plurality of insurance providers.

111. The computer program product according to claim 109, wherein the processing means further comprises:

receiving means for causing a computer to receive an electronic message from a computer including a claim number and a request for status of the corresponding automobile undergoing repair;

determining means for causing a computer to determine status information based on the claim number and the automobile specific repair data within the first database; and

transmitting means for causing a computer to transmit an electronic message to the computer with determined status information.

112. The computer program product according to claim 109, further comprising:

creating means for causing the computer to create repair task data for each automobile repair order in response to the assignment of a new claim to the assigned shop, the repair task data including a plurality of tasks and a corresponding resource required for the performance of each of task;

scheduling means for causing the computer to continuously schedule the tasks associated with the repair task data for all of the claims assigned to the assigned shop among the available resources of the assigned shop;

receiving means for causing the computer to receive updates to the repair task data from computers of the assigned shop in response to completion of tasks; and

updating means for causing the computer to update the first database based on the updated repair task data.

113. The computer program product according to claim 109, further comprising:

automatically updating the shop specific statistics based on the automobile specific repair data for each of the plurality of shops.

114. A computer program product for maintaining and providing automobile repair data, the computer program product comprising a computer useable medium having computer program logic therein, the computer program logic including:

maintaining means for causing the computer to maintain in a database statistics for a plurality of body shops, the shop specific statistics being automatically updated based on data received from computers over a network;

receiving means for causing the computer to receive a request for information from the database; and

transmitting means for causing the computer to transmit a response based on the statistics.

115. The computer program product according to claim 114, wherein the automatic updating of the shop specific statistics is further performed based on repair data associated with individual automobile repair orders at each of the plurality of individual body shops.

116. The computer program product according to claim 115, wherein the request for information is a request for status of an individual automobile repair.

117. The computer program product according to claim 115, wherein the request for information is a request for statistics of an individual automobile repair shop.

118. The computer program product according to claim 115, wherein the request for information is a request for identification of all automobile repair shops having statistics that meet a predetermined criteria.

119. The computer program product according to claim 118, wherein the predetermined criteria include geographic area criteria.

120. The computer program product according to claim 115, wherein the response is used to monitor an individual body shop'"'"'s performance.

121. The computer program product according to claim 120, wherein the performance includes at least one of floor operational performance, return on investment, return on assets, billing performance, hiring performance and employee performance.

122. The computer program product according to claim 115, wherein the response is used to monitor the progress of an individual automobile repair.

123. The computer program product according to claim 115, wherein the response is used to determine root cause of delay.

124. The computer program product according to claim 115, wherein the response is used to determine insurance pricing.

125. The computer program product according to claim 115, wherein the response is used to optimize rental car fleet deployment.

126. The computer program product according to claim 115, wherein the response is used to optimize ordering supplies.

127. The computer program product according to claim 115, wherein the response is used to monitor the statistics for trends in automobile repair.

128. The computer program product according to claim 127, wherein the trends include data on failure of individual parts.

129. A computer program product for maintaining automobile repair data and automatically notifying interested parties of events, the computer program product comprising a computer useable medium having computer program logic therein, the computer program logic including:

maintaining means for causing the computer to maintain in a database shop specific statistics for a plurality of body shops, the shop specific statistics being automatically updated based on events associated with individual automobile repair orders at each of a plurality of individual body shops;

generating means for causing the computer to automatically generate notifications based on the statistics; and

transmitting means for causing the computer to transmit the notifications to respective interested parties.

130. The computer program product according to claim 129, wherein one of the events is the passing of a deadline for repairing an automobile and the notification is an electronic message indicating that the automobile repair will be late.

131. The computer program product according to claim 129, wherein the notification is an electronic message indicating that a shop specific statistic has fallen outside of a predetermined range.

132. The computer program product according to claim 129, wherein the notification is an electronic message to a car rental agency that a rental car is required in connection with an individual automobile repair.