Dialogue processing system and method
First Claim
1. A dialogue processing system for performing a dialogue with a user, comprising:
- a plurality of slots, each said slot being a storage area for storing a preset information item which is required to achieve an aim of said dialogue with said user;
an analyzer for extracting information corresponding to said information item from information entered by said user in said dialogue and for storing the extracted information in the slot for that information item;
and a response processor for outputting response information to said user in accordance with information storage state of said slots.
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Abstract
An object of the present invention is to realize a natural dialogue with a system having a simple configuration. The dialogue processing system of the present invention to perform a dialogue with a user, comprises: a plurality of slots (slot 11), wherein each of the slots is a storage area storing a preset information item (for example, boarding date, departure point, destination, or flight name) that are required to achieve the purpose of the dialogue with the user (for example, an airline ticket reservation); an analyzer (the speech details analyzer 19) for extracting information corresponding to the information items from information (for example, free sentence entered in natural language) entered by the user in the dialogue and for storing the extracted information in the slot for that information item; and a response processor (the dialogue processor 21) for outputting response information (a sentence prompting the input of insufficient information) to the user in accordance with information storage state of the slots.
37 Citations
24 Claims
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1. A dialogue processing system for performing a dialogue with a user, comprising:
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a plurality of slots, each said slot being a storage area for storing a preset information item which is required to achieve an aim of said dialogue with said user;
an analyzer for extracting information corresponding to said information item from information entered by said user in said dialogue and for storing the extracted information in the slot for that information item;
anda response processor for outputting response information to said user in accordance with information storage state of said slots. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A storage medium for storing a program for processing a dialogue with a user, said program comprising the steps of:
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ensuring a plurality of slots on a storage device, each said slot being a storage area for storing a preset information item which is required to achieve an aim of said dialogue with said user;
extracting information corresponding to said information item from information entered by said user in said dialogue and storing the extracted information in the slot for that information item; and
outputting response information to said user in accordance with information storage state of said slots. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 18, 19, 20, 21, 22, 23, 24)
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17. A method for processing a dialogue with a user, said method comprising the steps of:
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ensuring a plurality of slots on a storage device, each said slot being a storage area for storing a preset information item which is required to achieve an aim of said dialogue with said user;
extracting information corresponding to said information item from information entered by said user in said dialogue and storing the extracted information in the slot for that information item; and
outputting response information to said user in accordance with information storage state of said slots.
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Specification