Software agent for facilitating electronic commerce transactions through display of targeted promotions or coupons

• US 20020056091A1
• Filed: 09/12/2001
• Published: 05/09/2002
• Est. Priority Date: 09/13/2000
• Status: Abandoned Application

• Current Assignee: KnowledgeFlow, Inc.
• Original Assignee: KnowledgeFlow, Inc.
• Inventors: Bala, Ravi Narayan, Radel, Todd Harris, Connolly, Christopher George, Hoffer, Dana Bryan
• Application Number:
  US09/949,890
• Publication Number:
  US 20020056091A1
• Time in Patent Office: Days
• US Class Current: 725/34
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/0273 Determination of fees for advertising
• CPC Class Codes: H04L 67/53 using third party service providers
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04N 21/44224 Monitoring of user activity on external systems, e.g. Internet browsing
• CPC Class Codes: H04N 21/4784 receiving rewards

Abstract

A software agent for locally tracking a user'"'"'s network interaction, such as web browsing, and providing targeted promotions with optional coupons to the user. The monitoring involves use of a downloaded file of network addresses and words potentially tailored to each individual user. The software agent locally compares addresses of sites accessed and words used in searching to the stored addresses and key words in the file. Upon detecting a match, the software agent contacts a system server to obtain a promotion with an optional coupon for the match, and displays an indication of the promotion or coupon to the user, providing the user with the option to view or decline the promotion. The user is provided with redeemable credits for viewing promotions, which can include transferring the user to a site of a merchant offering the promotion. The coupons can include coupons targeted to users geographically close to particular merchants so that the coupons can be printed and redeemed at the merchant'"'"'s establishment.

Claims

1. A method for use in presenting on-line promotions to users, comprising:

monitoring a user'"'"'s network interaction;

determining whether to present an indication of a promotion to the user based upon criteria related to the user'"'"'s network interaction and related to the user; and

selectively presenting the indication of the promotion to the user based upon the determining.

2. The method of claim 1, further including recording an indication of the presentation of the promotion to the user.

3. The method of claim 2 wherein the recording step includes assigning redeemable credits to the user based upon the presentation of the promotion.

4. The method of claim 3 wherein the assigning step includes maintaining a cumulative number of credits assigned to the user.

5. The method of claim 1, further including providing the user with a plurality of options for interaction with the presented promotion.

6. The method of claim 5, further including detecting a selection of one of the options by the user.

7. The method of claim 6, further including assigning a particular number of credits to the user based upon the selected option.

8. The method of claim 5 wherein the providing step includes:

permitting the user to decline the promotion; and

permitting the user to view the promotion.

9. The method of claim 1, further including presenting an on-line redeemable coupon to the user based upon the determining.

10. The method of claim 1, further including presenting an in-store redeemable coupon to the user based upon the determining.

11. The method of claim 10 wherein the presenting step includes receiving a particular coupon for presentation to the user based upon geographical information related to the user.

12. The method of claim 1 wherein the monitoring step includes detecting network addresses of web sites accessed by the user.

13. The method of claim 12 wherein the determining step includes comparing the network addresses for the web sites with stored network addresses associated with the promotion.

14. The method of claim 1, further including permitting the user to decline presentation of the promotion.

15. The method of claim 1 wherein the determining step includes determining whether to present an indication of a promotion to the user based upon a user profile for the user.

16. The method of claim 1, further including:

specifying a particular category for the user; and

selecting a promotion to present to the user based upon the specified category.

17. The method of claim 1 wherein the presenting step includes displaying an icon indicating an availability of the promotion.

18. The method of claim 17, further including:

detecting a selection of the icon; and

presenting information concerning the promotion based upon the detecting.

19. The method of claim 18 wherein the presenting information step includes presenting an indication of a number of available credits related to the promotion.

20. The method of claim 18, further including:

detecting a selection of the information concerning the promotion; and

transferring a user'"'"'s network correction to a particular on-line site upon detecting the selection of the information.

21. The method of claim 1 wherein the presenting step includes displaying a toolbar providing a visual indication of an availability of the promotion.

22. The method of claim 1, further including recording an indication of the promotions selected by the user and associating the selected promotions with the criteria related to the user.

23. The method of claim 1, further including:

receiving a query from the user;

searching for promotions satisfying the query and the criteria related to the user; and

selectively displaying an indication of the promotions based upon the searching.

24. The method of claim 23 wherein the searching step includes repeatedly searching for the promotions, and further including transmitting a message to the user concerning the promotions upon detecting that the user is off-line.

26. The method of claim 25 wherein the downloading the pieces of information step includes downloading a plurality of network addresses and key words.

27. The method of claim 26 wherein the determining step includes:

detecting network addresses accessed by the user; and

determining whether any of the accessed networked addresses satisfy at least one of the plurality of network addresses or key words.

28. The method of claim 25, further including:

detecting a selection of the indication of the promotion; and

displaying information concerning the promotion based upon the detection of the selection.

30. The apparatus of claim 29, further including a module for recording an indication of the presentation of the promotion to the user.

31. The apparatus of claim 30 wherein the recording module includes a module for assigning redeemable credits to the user based upon the presentation of the promotion.

32. The apparatus of claim 31 wherein the assigning module includes a module for maintaining a cumulative number of credits assigned to the user.

33. The apparatus of claim 29, further including a module for providing the user with a plurality of options for interaction with the presented promotion.

34. The apparatus of claim 33, further including a module for detecting a selection of one of the options by the user.

35. The apparatus of claim 34, further including a module for assigning a particular number of credits to the user based upon the selected option.

36. The apparatus of claim 33 wherein the module for providing includes:

a module for permitting the user to decline the promotion; and

a module for permitting the user to view the promotion.

37. The apparatus of claim 29, further including a module for presenting an on-line redeemable coupon to the user based upon the determining.

38. The apparatus of claim 29, further including a module for presenting an in-store redeemable coupon to the user based upon the determining.

39. The apparatus of claim 38 wherein the module for presenting includes a module for receiving a particular coupon for presentation to the user based upon geographical information related to the user.

40. The apparatus of claim 29 wherein the monitor module includes a module for detecting network addresses of web sites accessed by the user.

41. The apparatus of claim 40 wherein the determine module includes a module for comparing the network addresses for the web sites with stored network addresses associated with the promotion.

42. The apparatus of claim 29, further including a module for permitting the user to decline presentation of the promotion.

43. The apparatus of claim 29 wherein the determine module includes a module for determining whether to present an indication of a promotion to the user based upon a user profile for the user.

44. The apparatus of claim 29, further including:

a module for specifying a particular category for the user; and

a module for selecting a promotion to present to the user based upon the specified category.

45. The apparatus of claim 29 wherein the presentation module includes a module for displaying an icon indicating an availability of the promotion.

46. The apparatus of claim 45, further including:

a module for detecting a selection of the icon; and

a module for presenting information concerning the promotion based upon the detecting.

47. The apparatus of claim 46 wherein the module for presenting information includes a module for presenting an indication of a number of available credits related to the promotion.

48. The apparatus of claim 46, further including:

a module for detecting a selection of the information concerning the promotion; and

a module for transferring a user'"'"'s network connection to a particular on-line site upon detecting the selection of the information.

49. The apparatus of claim 29 wherein the presentation module includes a module for displaying a toolbar providing a visual indication of an availability of the promotion.

50. The apparatus of claim 29, further including a module for recording an indication of the promotions selected by the user and associating the selected promotions with the criteria related to the user.

51. The apparatus of claim 29, further including:

a module for receiving a query from the user;

a search module for searching for promotions satisfying the query and the criteria related to the user; and

a display module for selectively displaying an indication of the promotions based upon the searching.

52. The apparatus of claim 51 wherein the search module includes a module for repeatedly searching for the promotions, and further including a module for transmitting a message to the user concerning the promotions upon detecting that the user is off-line.

25. A method for use in presenting on-line promotions to users, comprising:

downloading pieces of information associated with possible promotions for the user based upon user criteria;

monitoring a user'"'"'s network interaction;

locally determining whether the user'"'"'s network interaction satisfies any of the pieces of information;

downloading, based upon the determining, a promotion associated with one of the pieces of information satisfied by the user'"'"'s network interaction; and

presenting, based upon the determining, the indication of the downloaded promotion to the user.

29. An apparatus for use in presenting on-line promotions to users, comprising:

a monitor module for monitoring a user'"'"'s network interaction;

a determine module for determining whether to present an indication of a promotion to the user based upon criteria related to the user'"'"'s network interaction and related to the user; and

a presentation module for selectively presenting the indication of the promotion to the user based upon the determining.

53. A apparatus for use in presenting on-line promotions to users, comprising:

a module for downloading pieces of information associated with possible promotions for the user based upon user criteria;

a monitor module for monitoring a user'"'"'s network interaction;

a determine module for locally determining whether the user'"'"'s network interaction satisfies any of the pieces of information;

a promotion module for downloading, based upon the determining, a promotion associated with one of the pieces of information satisfied by the user'"'"'s network interaction; and

a presentation module for presenting, based upon the determining, the indication of the downloaded promotion to the user.

54. The apparatus of claim 53 wherein the module for downloading the pieces of information includes a module for downloading a plurality of network addresses and key words.

55. The apparatus of claim 54 wherein the determine module includes:

a module for detecting network addresses accessed by the user; and

a module for determining whether any of the accessed networked addresses satisfy at least one of the plurality of network addresses or key words.

56. The apparatus of claim 53, further including:

a module for detecting a selection of the indication of the promotion; and

a module for displaying information concerning the promotion based upon the detection of the selection.

58. The computer program product of claim 57 wherein the instructions are downloadable via a browser.

57. A computer program product, comprising:

electronically stored instructions, downloadable over a network, for controlling a computer system to perform a method, the method including;

monitoring a user'"'"'s network interaction;

determining whether to present an indication of a promotion to the user based upon criteria related to the user'"'"'s network interaction and related to the user; and

selectively presenting the indication of the promotion to the user based upon the determining.