COMPUTER-BASED METHOD AND APPARATUS FOR CONTROLLING, MONITORING, RECORDING AND REPORTING TELEPHONE ACCESS

  • US 20020071537A1
  • Filed: 08/01/1997
  • Published: 06/13/2002
  • Est. Priority Date: 04/19/1994
  • Status: Active Grant
First Claim
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1. A method of managing telephone activity in an institution, comprising the steps of:

  • (1) providing a first communication connection between an institutional caller and an outside recipient;

    (2) blocking said first communication connection, while sensing tones present along said first communication connection;

    (3) comparing said tones with a set of predetermined tones to determining whether to connect said institutional caller and said outside recipient;

    wherein said comparing is to determine whether said outside recipient is attempting to bridge said first communication connection with a second communication connection.

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