Document delivery system with integrated feedback generation facilities

• US 20020078171A1
• Filed: 12/19/2000
• Published: 06/20/2002
• Est. Priority Date: 12/19/2000
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Schneider, Robert
• Application Number:
  US09/741,285
• Publication Number:
  US 20020078171A1
• Time in Patent Office: Days
• US Class Current: 709/218
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A system is presented comprising a plurality of content providers and one or more content handlers, distributed throughout a network communicatively coupled to the content providers. In accordance with the teachings of the present invention, the content handler(s) receive content from one or more content providers, dynamically generate feedback content based, at least in part, on the received content and append the feedback content to the received content before forwarding the content to the requesting user. It will be appreciated that the content handler including feedback generation facilities enables a number of business models for providing value added content, product(s) and/or service(s) by any network element including the innovative content handler.

Claims

1. A system comprising:

a plurality of content providers; and

one or more content handlers distributed throughout a network and coupled to one or more of the plurality of content providers through the network, to receive content from one or more content providers and append feedback information to the received content before forwarding the content with appended feedback information to a requesting user.

2. A system according to claim 1, wherein the content handler(s) generate the feedback information based, at least in part, on the received content.

3. A system according to claim 1, wherein the content handler(s) receive the feedback information from a third-party content provider to append to received content, based at least in part, on the received content.

4. A system according to claim 1, wherein the content handler(s) receive the feedback information from the content providers.

5. A system according to claim 1, the content providers comprising:

formatting services, to receive content from a content provider and generate feedback information to append to the received content based, at least in part, on the received content.

6. A system according to claim 1, wherein the feedback information is a form which the requesting user can manipulate to automatically order product, services and/or content from one or more of the plurality of content providers or purveyors associated with the feedback information.

7. A system according to claim 1, wherein the feedback information, regardless of source, is related to the content of the received content.

8. A system according to claim 1, further comprising:

a computing device, the computing device including,

a storage device having stored therein a plurality of executable instructions; and

an execution unit, coupled to the storage device, to execute at least a subset of the plurality of executable instructions to implement one or more of the content handler(s).

9. A system according to claim 1, wherein the content handler receives user modified feedback content and initiates an action based, at least in part, on the user-modified feedback content.

10. A system according to claim 9, wherein the action reflects the user-modified feedback content and may include one or more of ordering a product, issuing a request to a content provider for additional information, scoring an exam and reporting results to the user and/or content provider, and the like.

11. A method comprising:

receiving content from a content provider from a network while in route to a requesting user in response to a request for such content; and

appending feedback content to the received content before forwarding the received content with appended feedback content to the requesting user.

12. A method according to claim 11, wherein appending feedback content comprises:

generating feedback content based, at least in part, on the received content; and

inserting the feedback content in to the received content in accordance with formatting preferences of the content provider.

13. A method according to claim 11, wherein appending feedback content comprises:

receiving feedback content from a third-party provider; and

inserting the feedback content in to the received content in accordance with formatting preferences of the content provider and/or the third-party provider.

14. A method according to claim 11, wherein appending feedback content comprises:

receiving feedback content from the content provider; and

inserting the feedback content in to the received content in accordance with formatting preferences of the content provider.

15. A method according to claim 11, wherein the feedback content comprises an interactive form, enabling a user to respond to the feedback content.

16. A method according to claim 15, wherein the interactive form is an examination over material covered in the received content.

17. A method according to claim 15, wherein the interactive form is a request for further information regarding the received content.

18. A method according to claim 11, further comprising:

receiving user-modified feedback content from the user; and

initiating an action on behalf of the user based, at least in part, on the user-modified feedback content.

19. A method according to claim 18, wherein the user-modified feedback content is received at a network address determined by the feedback content generator.

20. A method according to claim 18, wherein initiating an action comprises one or more of issuing a message to a content provider for additional information, ordering a product for delivery to the user, scoring an exam and reporting results to the user and/or generator of the feedback content, and the like.

21. A storage medium comprising a plurality of executable instructions at least a subset of which, when executed, implement a content handler with integrated feedback facilities, to receive content from one or more content providers from a network while in route to a requesting user, and to append feedback content to the received content and forwarding the combined content to the requesting user.

22. A storage medium according to claim 21, wherein the content handler includes a feedback content generator, to dynamically generate feedback content to append to received content based, at least in part, on the received content.