Approach for managing communications channels based on performance

  • US 20020097681A1
  • Filed: 09/06/2001
  • Published: 07/25/2002
  • Est. Priority Date: 01/25/2001
  • Status: Active Grant
First Claim
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1. A method for selecting communications channels for a communications system, the method comprising the computer-implemented steps of:

  • selecting, based upon performance of a plurality of communications channels and at least one performance criterion, a first communications channel from the plurality of communications channels;

    generating channel identification data that identifies the first communications channel;

    providing the channel identification data to a first participant; and

    receiving a first communication from the first participant over a second communications channel from the plurality of communications channels, wherein the second communications channel is determined based on the channel identification data.

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