System and method for remote vehicle troubleshooting

• US 20020103583A1
• Filed: 01/29/2002
• Published: 08/01/2002
• Est. Priority Date: 01/31/2001
• Status: Abandoned Application

• Current Assignee: Mazda Motor Corporation
• Original Assignee: Mazda Motor Corporation
• Inventors: Hirabayashi, Shigefumi, Hosoda, Koji, Ohmura, Hiroshi
• Application Number:
  US10/058,190
• Publication Number:
  US 20020103583A1
• Time in Patent Office: Days
• US Class Current: 701/33
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C

Abstract

A system for remotely performing troubleshooting of vehicles via a network using a server is disclosed. The server is equipped with a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, a second database for storing model-specific information including model-specific information on vehicle problems and a third database for storing a troubleshooting program for performing vehicle troubleshooting, a device for transmitting the troubleshooting program over a network to vehicles of owners regarding whom owner information is stored in the first database. The vehicles are equipped with a device for requesting the server to supply a troubleshooting program, a device for receiving the troubleshooting program, a device for using the received troubleshooting program to inspect the vehicle and obtain inspection results. The system enables vehicle troubleshooting and inspection to be performed simply without need for the vehicle owner to visit a dealer and/or auto service shop.

Claims

1. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:

a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;

a second database for storing model-specific information including model-specific information on vehicle problems;

a trouble code receiver for receiving trouble codes indicating troubles from vehicles regarding which information is stored in the first database; and

a trouble determining device for determining trouble particulars based on the received trouble codes and the model-specific information.

2. A server according to claim 1, wherein the model-specific information stored in the second database is periodically updated to the most recent information.

3. A server according to claim 1, wherein the server further comprises a mandatory inspection date and the like transmitter for transmitting to the owner at least one among mandatory inspection date, periodic inspection date, and expendable part replacement date.

4. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:

a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;

a second database for storing model-specific information including model-specific information on vehicle problems;

means for receiving trouble codes indicating troubles from vehicles regarding which information is stored in the first database; and

means for determining trouble particulars based on the received trouble codes and the model-specific information.

5. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:

a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;

a second database for storing model-specific information including model-specific information on vehicle problems;

a vehicle data receiver for receiving predetermined vehicle data from vehicles regarding which information is stored in the first database; and

a trouble determining device for determining trouble particulars based on the received vehicle data and the model-specific information.

6. A server according to claim 5, wherein the model-specific information stored in the second database is periodically updated to the most recent information.

7. A server according to claim 5, wherein the vehicle data of the owner information include repair/inspection history data and mileage data regarding the vehicle.

8. A server according to claim 5, wherein the server further comprises a mandatory inspection data and the like transmitter for transmitting to the owner at least one among mandatory inspection date, periodic inspection date, and expendable part replacement date.

9. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:

a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;

a second database for storing model-specific information including model-specific information on vehicle problems;

means for receiving predetermined vehicle data from vehicles regarding which information is stored in the first database; and

means for determining trouble particulars based on the received vehicle data and the model-specific information.

10. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:

a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;

a second database for storing model-specific information including model-specific information on vehicle problems;

a third database for storing a troubleshooting program for performing vehicle troubleshooting; and

a troubleshooting program transmitter for transmitting the troubleshooting program over a network to vehicles of owners regarding whom owner information is stored in the first database.

11. A server according to claim 10, wherein the model-specific information stored in the second database is periodically updated to the most recent information.

12. A server according to claim 10, wherein the troubleshooting program is periodically updated to incorporate the most recent information based on the model-specific information stored in the second database.

13. A server according to claim 10, wherein the server further comprises a mandatory inspection data and the like transmitter for transmitting to the owner at least one among mandatory inspection date, periodic inspection date, and expendable part replacement date.

14. A server according to claim 10, wherein the server further comprises an inspection result receiver for receiving from the vehicle inspection results regarding the vehicle obtained by executing the transmitted troubleshooting program and a trouble determining device for determining trouble particulars by analyzing the inspection results.

15. A server according to claim 14, wherein the server further comprises a trouble transmitter for transmitting to the vehicle trouble particulars determined by the trouble determining device.

16. A server according to claim 14, wherein the server further comprises an appointment/order placement device for making a servicing appointment and placing an order for required parts with a dealer and/or auto service shop based on the trouble particulars determined by the the trouble determining device.

17. A server according to claim 10, wherein the troubleshooting program transmitter transmits the troubleshooting program to the vehicle upon receiving a request from the owner.

18. A server according to claim 10, wherein the troubleshooting program transmitter automatically transmits the troubleshooting program to the vehicle under predetermined conditions.

19. A server according to claim 10, wherein the troubleshooting program inspects the vehicle based on trouble codes.

20. A server according to claim 10, wherein the vehicle is equipped with an onboard troubleshooting program for determining vehicle troubles and the troubleshooting program stored in the third database is a differential program for the onboard program.

21. A server for remote vehicle troubleshooting for performing vehicle troubleshooting from a remote location comprising:

a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners;

a second database for storing model-specific information including model-specific information on vehicle problems;

a third database for storing a troubleshooting program for performing vehicle troubleshooting; and

means for transmitting the troubleshooting program over a network to vehicles of owners regarding whom owner information is stored in the first database.

22. A method for performing vehicle troubleshooting from a remote location, the method comprising the steps of:

preparing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, and model-specific information including model-specific information on vehicle problems;

receiving a trouble code indicating a trouble from an owner vehicle; and

determining trouble particulars based on the received trouble code and the model-specific information.

23. A method according to claim 22, wherein the model-specific information is periodically updated to the most recent information.

24. A method according to claim 22, wherein the method further comprises the step of transmitting to the owner at least one among mandatory inspection date, periodic inspection date, and expendable part replacement date.

26. A method according to claim 25, wherein the model-specific information is periodically updated to the most recent information.

27. A method according to claim 25, wherein the vehicle data of the owner information include repair/inspection history data and mileage data regarding the vehicle.

28. A method according to claim 25, wherein the method further comprises the step of transmitting to the owner at least one among mandatory inspection date, periodic inspection date, and expendable part replacement date.

30. A method according to claim 29, wherein the model-specific information is periodically updated to the most recent information.

31. A method according to claim 29, wherein the troubleshooting program is periodically updated to incorporate the most recent information based on the model-specific information.

32. A method according to claim 29, wherein the method further comprises the step of transmitting to the owner at least one among mandatory inspection date, periodic inspection date, and expendable part replacement date.

33. A method according to claim 29, wherein the method further comprises the steps of receiving from the vehicle inspection results regarding the vehicle obtained by executing a transmitted troubleshooting program and determining trouble particulars by analyzing the inspection results.

34. A method according to claim 33, wherein the method further comprises the step of transmitting to the vehicle trouble particulars determined by the determining step.

35. A method according to claim 33, wherein the method further comprises the step of making a servicing appointment and placing an order for required parts with a dealer and/or auto service shop based on the trouble particulars determined by the determining step.

36. A method according to claim 29, wherein the troubleshooting program transmitting step transmits the troubleshooting program to the vehicle upon receiving a request from the owner.

37. A method according to claim 29, wherein the troubleshooting program transmitting step automatically transmits the troubleshooting program to the vehicle under predetermined conditions.

38. A method according to claim 29, wherein the troubleshooting program inspects the vehicle based on trouble codes.

39. A method according to claim 29, wherein the vehicle is equipped with an onboard troubleshooting program for determining vehicle troubles and the troubleshooting program is a differential program for the onboard program.

25. A method for performing vehicle troubleshooting from a remote location, the method comprising the steps of:

preparing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, and model-specific information including model-specific information on vehicle problems;

receiving predetermined vehicle data from an owner vehicle; and

determining trouble particulars based on the received vehicle data and the model-specific information.

29. A method for performing vehicle troubleshooting from a remote location, the method comprising the steps of:

preparing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, model-specific information including model-specific information on vehicle problems and a troubleshooting program for performing vehicle troubleshooting; and

transmitting the troubleshooting program over a network to an owner vehicle.

40. A program for controlling a computer of a server to perform vehicle troubleshooting from a remote location, the program comprising:

instructions for acquiring owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, and model-specific information including model-specific information on vehicle problems;

instructions of receiving a trouble code indicating a trouble from an owner vehicle; and

instructions for determining trouble particulars based on the received trouble code and the model-specific information.

41. A program according to claim 40, wherein the model-specific information is periodically updated to incorporate the most recent information.

42. A program according to claim 40, wherein the program further comprises instructions for transmitting at least one among mandatory inspection date, periodic inspection date, and expendable part replacement date.

43. A program for controlling a computer of a server to perform vehicle troubleshooting from a remote location, the program comprising:

instructions for acquiring owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, and model-specific information including model-specific information on vehicle problems;

instructions for receiving predetermined vehicle data from an owner vehicle; and

instructions for determining trouble particulars based on the received vehicle data and the model-specific information.

44. A program according to claim 43, wherein the model-specific information is periodically updated to incorporate the most recent information.

45. A program according to claim 43, wherein the vehicle data of the owner information include repair/inspection history data and mileage data regarding the vehicle.

46. A program according to claim 43, wherein the program further comprises instructions for transmitting at least one among mandatory inspection date, periodic inspection date, and expendable part replacement date.

48. A program according to claim 47, wherein the model-specific information is periodically updated to incorporate the most recent information.

49. A program according to claim 47, wherein the troubleshooting program is periodically updated to incorporate the most recent information based on the model-specific information.

50. A program according to claim 47, wherein the program further comprises instructions for transmitting at least one among mandatory inspection date, periodic inspection date, and expendable part replacement date.

51. A program according to claim 47, wherein the program further comprises instructions for receiving from the vehicle inspection results regarding the vehicle obtained by executing the transmitted troubleshooting program and determining trouble particulars by analyzing the inspection results.

52. A program according to claim 51, wherein the program further comprises instructions for transmitting the determined vehicle trouble particulars to the vehicle.

53. A program according to claim 51, wherein the program further comprises instructions for making a servicing appointment and place an order for required parts with a dealer and/or auto service shop based on the determined trouble particulars.

54. A program according to claim 47, wherein the program further comprises instructions for transmitting the troubleshooting program to the vehicle upon receiving a request from the owner.

55. A program according to claim 47, wherein the program further comprises instructions for automatically transmitting the troubleshooting program to the vehicle under predetermined conditions.

56. A program according to claim 47, wherein the troubleshooting program inspects the vehicle based on trouble codes.

57. A program according to claim 47, wherein the vehicle is equipped with an onboard troubleshooting program for determining vehicle troubles and the troubleshooting program is a differential program for the onboard program.

47. A program for controlling a computer of a server to perform vehicle troubleshooting from a remote location, the program comprising:

instructions for acquiring owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, model-specific information including model-specific information regarding complaints from owners and vehicle problems, and a troubleshooting program for performing vehicle troubleshooting; and

instructions for transmitting the troubleshooting program over a network to vehicle owners.

58. An onboard system for performing vehicle troubleshooting remotely over a network, the onboard system comprising:

a trouble code transmitter for transmitting trouble codes indicating vehicle troubles to a server having a database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, and model-specific information including model-specific information on vehicle problems, the trouble code transmitter enabling the server to determine trouble particulars based on a received trouble code and the model-specific information.

59. An onboard system for performing vehicle troubleshooting remotely over a network, the onboard system comprising:

a vehicle data transmitter for transmitting predetermined vehicle data to a server having a database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, and model-specific information including model-specific information on vehicle problems, the vehicle data transmitter enabling the server to determine trouble particulars based on received vehicle data and the model-specific information.

60. An onboard system for performing vehicle troubleshooting remotely over a network, the onboard system comprising:

a requesting device for requesting an external server to supply a troubleshooting program for performing vehicle troubleshooting;

a troubleshooting program receiver for receiving the troubleshooting program from the external server;

an inspecting device for executing the received troubleshooting program to inspect for troubles; and

an inspection result transmitter for transmitting results of the inspection to the external server to enable the external server to analyze the inspection results and determine trouble particulars;

the troubleshooting program being periodically updated to incorporate the most recent model-specific information including model-specific information on vehicle problems.

61. A system for remotely performing troubleshooting of vehicles using a server, wherein the server is equipped with a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, a second database for storing model-specific information including model-specific information on vehicle problems, a trouble code receiver for receiving trouble codes indicating troubles from vehicles regarding which information is stored in the first database and a trouble determining device for determining trouble particulars based on the received trouble codes and the model-specific information, and each of the vehicles is equipped with a trouble code transmitter for transmitting trouble codes indicating troubles to the server.

62. A system for remotely performing troubleshooting of vehicles using a server, wherein the server is equipped with a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, a second database for storing model-specific information including model-specific information on vehicle problems, a vehicle data receiver for receiving predetermined vehicle data from vehicles regarding which information is stored in the first database, and a trouble determining device for determining trouble particulars based on the received vehicle data and the model-specific information, and each of the vehicles is equipped with a vehicle data receiver for transmitting predetermined vehicle data indicating troubles to the server.

63. A system for remotely performing troubleshooting of vehicles using a server, wherein the server is equipped with a first database for storing owner information including personal data regarding individual owners and vehicle data regarding vehicles owned by the owners, a second database for storing model-specific information including model-specific information on vehicle problems and a third database for storing a troubleshooting program for performing vehicle troubleshooting, a troubleshooting program transmitter for transmitting the troubleshooting program over a network to vehicles of owners regarding whom owner information is stored in the first database, and each of the vehicles is equipped with a requesting device for requesting the server to supply the troubleshooting program, a troubleshooting program receiver for receiving the troubleshooting program, an inspecting device for using the received troubleshooting program to inspect the vehicle and obtain inspection results.