Auction, imagery and retaining engine systems for services and service providers

• US 20020120554A1
• Filed: 02/28/2001
• Published: 08/29/2002
• Est. Priority Date: 02/28/2001
• Status: Abandoned Application

• Current Assignee: Vega, Lilly Mae
• Original Assignee: Vega, Lilly Mae
• Inventors: Vega, Lilly Mae
• Application Number:
  US09/796,305
• Publication Number:
  US 20020120554A1
• Time in Patent Office: Days
• US Class Current: 705/37
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange

Abstract

The present disclosure provides a computer-implemented method/system for facilitating communications between service providers and potential customers for services. The computer-implemented method/system provides a marketplace for interactions, both online and off-line, between service providers and potential customers, including purchasing groups, particularly buyer-driven service-related interactions. The marketplace advantageously allows categorization, key word searching, group purchasing, service packaging, data mining, auctions and other commercial features and functionality. The computer-implemented method/system also supports holographic imagery, e.g., in the form of virtual assistants, that facilitates marketplace-related activities. Based on the computer-implemented method/system, service providers are able to efficiently and cost effectively extend the reach of their marketing and promotional activities to a wide range of additional customers, and customers are able to initiate access service providers ideally suited to meet their needs, i.e., buyer-driven commerce, at desirable prices and according to required timeframes.

Claims

1. A computer-implemented method for creating a services marketplace, comprising:

a. providing a site accessible to service providers and purchasers of services;

b. storing descriptions of services that are available for purchase, said descriptions of services being supplied to said site by service providers;

c. receiving a request from a purchaser to acquire desired services;

d. automatically determining whether one or more stored descriptions of services correspond to said desired services; and

e. communicating to said purchaser one or more descriptions of services that correspond to said desired services.

2. A computer-implemented method for creating a services marketplace according to claim 1, wherein said site is a Web site hosted on and accessible by a network of computers.

3. A computer-implemented method for creating a services marketplace according to claim 2, wherein said network of computers is selected from a group consisting of the Internet and the World Wide Web.

4. A computer-implemented method for creating a services marketplace according to claim 1, wherein said service providers and said purchasers of services are required to register in order to gain access to one or more aspects of said site.

5. A computer-implemented method for creating a services marketplace according to claim 4, wherein registration is required before a service provider may supply a description of services to said site.

6. A computer-implemented method for creating a services marketplace according to claim 5, wherein registration is required before a purchaser of services may submit an request for desired services to said site.

7. A computer-implemented method for creating a services marketplace according to claim 1, further comprising:

a. providing a registration procedure for said service providers and said purchasers of services, said registration procedure requiring submission of registration information; and

b. storing said registration information submitted as part of said registration procedure.

8. A computer-implemented method for creating a services marketplace according to claim 7, wherein said registration information for said purchasers of services includes at least one payment mode for use in purchasing services.

9. A computer-implemented method for creating a services marketplace according to claim 8, wherein said at least one payment mode is selected from the group consisting of credit card information, debit card information, electronic cash information, billing, invoicing, and combinations thereof.

10. A computer-implemented method for creating a services marketplace according to claim 8, further comprising:

a. verifying said payment modes included with said registration information by said purchasers of services.

11. A computer-implemented method for creating a services marketplace according to claim 1, wherein said descriptions of services supplied to said site by said service providers include services information selected from the group consisting of:

background information concerning said service providers, contact information for said service providers, pricing schedule for said service providers, at least one sample of work performed by said service providers, at least one link to additional information concerning said service providers, availability of said service providers to perform said services, one or more categories for classification of said services, and combinations thereof.

12. A computer-implemented method for creating a services marketplace according to claim 1, further comprising:

a. categorizing said descriptions of services supplied to said site by said service providers in one or more service categories; and

b. storing said description of services within said one or more service categories.

13. A computer-implemented method for creating a services marketplace according to claim 12, wherein said one or more categories are based on criteria selected from the group consisting of geographic location of said service provider, nature of services available for purchase from said service provider, availability of said service provider to perform said services, pricing schedule for said services, and combinations thereof.

14. A computer-implemented method for creating a services marketplace according to claim 1, wherein said description of services includes all material terms associated with performance thereof by said service provider.

15. A computer-implemented method for creating a services marketplace according to claim 14, wherein said material terms are selected from the group consisting of price, timeframe, payment schedule, and combinations thereof.

16. A computer-implemented method for creating a services marketplace according to claim 1, wherein additional information is communicated to said purchaser concerning service providers that have supplied descriptions of services that correspond to said desired services, said additional information being selected from the group consisting of one or more video files, one or more audio files, one or more HTML pages, one or more testimonial statements, one or more samples of completed work, and combinations thereof.

17. A computer-implemented method for creating a services marketplace according to claim 1, wherein said plurality of purchasers submit said desired services to said site using a Web browser.

18. A computer-implemented method for creating a services marketplace according to claim 17, wherein said purchasers communicate with said site using an electronic unit selected from the group consisting of a personal computer, a cellular phone, a PDA, a television, and combinations thereof.

19. A computer-implemented method for creating a services marketplace according to claim 1, wherein said request for desired services is submitted to said site using a communication mode selected from the group consisting of electronic transmissions, electronic mail, facsimile transmission, telephone, postal submission, common carrier submission, and combinations thereof.

20. A computer-implemented method for creating a services marketplace according to claim 1, wherein said request for desired services sets forth one or more material terms pursuant to which said purchaser will agree to purchase said desired services.

21. A computer-implemented method for creating a services marketplace according to claim 20, wherein said one or more material terms is selected from the group consisting of price, payment terns, completion timeframe, service quality, geographic constraints, a deadline for response to acquisition request, and combinations thereof.

22. A computer-implemented method for creating a services marketplace according to claim 20, further comprising:

a. automatically supplementing said one or more material terms set forth in said request for desired services with non-material terms required to establish a contractual relationship.

23. A computer-implemented method for creating a services marketplace according to claim 20, wherein said request for desired services defines a conditional retaining offer that automatically forms a binding contractual relationship with a service provider insofar as said service provider has submitted a description of services that corresponds to said conditional retaining offer.

24. A computer-implemented method for creating a services marketplace according to claim 23, wherein said conditional retaining offer includes an agreement to pay for said desired services insofar as said service provider has submitted a description of services that corresponds to said conditional retailing offer using an identified payment mode.

25. A computer-implemented method for creating a services marketplace according to claim 24, further comprising:

a. verifying said identified payment mode and creditworthiness of said purchaser; and

26. A computer-implemented method for creating a services marketplace according to claim 1, further comprising:

a. limiting an ability of said purchaser to submit multiple requests for desired services to said site.

27. A computer-implemented method for creating a services marketplace according to claim 26, wherein said limitation includes restricting said purchaser to a predetermined number of requests for desired services within a predetermined timeframe.

28. A computer-implemented method for creating a services marketplace according to claim 1, further comprising:

a. establishing a hierarchy of service providers that have submitted descriptions of services that correspond to said desired service based on predetermined criteria, and

b. communicating said hierarchy to said purchaser.

29. A computer-implemented method for creating a services marketplace according to claim 28, wherein said hierarchy is based on price.

30. A computer-implemented method for creating a services marketplace according to claim 28, wherein said hierarchy is based on non-price factors selected from the group consisting of service quality, service reputation, geographic location, timeframe and combinations thereof.

31. A computer-implemented method for creating a services marketplace according to claim 1, further comprising:

a. receiving an identification of an accepted description of services to be retained by said purchaser from among said one or more descriptions of services that correspond to said desired services, and

b. providing post-acceptance services to said purchaser and service provider.

32. A computer-implemented method for creating a services marketplace according to claim 31, wherein said post-acceptance services are selected from the group consisting of processing of payments, dispute resolution, escrow services, and combinations thereof.

33. A computer-implemented method for creating a services marketplace according to claim 32, further comprising:

a retaining a disinterested third party to provide said dispute resolution post-acceptance services to said purchaser and said service provider.

34. A computer-implemented method for creating a services marketplace according to claim 1, wherein said site is accessible over a computer network and further comprising:

a providing access to a virtual assistant at said site, said virtual assistant being computer-generated and utilizing holographic technology with respect to transmission and display thereof.

35. A computer-implemented method for creating a services marketplace according to claim 1, further comprising:

a. creating log files reflecting activities of said purchasers and service providers at said site; and

b. utilizing said log files to create statistical reports related to said activities.

36. A computer-implemented method for creating a services marketplace according to claim 35, further comprising:

a utilizing said log files for a purpose selected from the group consisting of data mining, personalized communications, e-mail communications, targeted advertising, rewards programs, marketing analysis, market research and combinations thereof.

37. A computer-implemented method for creating a services marketplace according to claim 1, further comprising:

a. establishing one or more packages of services available for purchase based on descriptions of services supplied to said site by one or more of said service providers; and

b. storing said one or more packages of services with said stored descriptions of services for use in automatically determining whether one or more stored descriptions of services correspond to said desired services.

38. A computer-implemented method for creating a services marketplace according to claim 37, further comprising:

a. communicating to said purchaser one or more stored packages of services that correspond to said desired services.

39. A computer-implemented method for creating a services marketplace according to claim 38, wherein said service providers allocate service responsibilities and revenues based on respective contributions to said one or more packages of services.

40. A computer-implemented method for creating a services marketplace according to claim 1, further comprising:

a. providing a search capability at said site, said search capability permitting said purchasers to search for services that are available for purchase based on stored descriptions of services.

41. A computer-implemented method for creating a services marketplace according to claim 40, wherein said search capability utilizes one or more key words to locate services that are available for purchase.

42. A computer-implemented method for creating a services marketplace according to claim 41, wherein said one or more key words are selected from the group consisting of service descriptors, service provider names, service categories, geographic locations, and combinations thereof.

43. A computer-implemented method for creating a services marketplace according to claim 1, further comprising:

a. receiving a communication from one or more of said purchasers establishing a retaining group, said retaining group being established to provide one or more unitary requests to acquire desired services;

b. registering said purchasers that define said retaining group; and

c. receiving information from one or more of said registered purchasers, said information including a level of financial participation in said retaining group.

44. A computer-implemented method for creating a services marketplace according to claim 43, wherein said retaining group includes registered purchasers that possess a commonality of interest in acquiring services.

45. A computer-implemented method for creating a services marketplace according to claim 1, wherein said service providers offer services that are selected from the group consisting of medical services, legal services, accounting services, financial services, building services, construction services, architectural services, health fitness services, agricultural services, farm services, nursing services, bookkeeping services, administrative services, graphic design services, photographic services, programming services, Web design and development services, and combinations thereof.

46. A computer-implemented method for creating a services marketplace according to claim 1, further comprising;

a. conducting a buyer-driven auction for services available for purchase from said service providers.

47. A computer-implemented method for creating a services marketplace according to claim 46, wherein said purchasers participate in said auction by communicating with said site across a computer network.

48. A computer-implemented method for creating a services marketplace according to claim 47, wherein participation in said auction by one or more of said purchasers is based on bid information supplied to said site at one or more points in time prior to completion of said auction.

49. A computer-implemented method for creating a services marketplace according to claim 48, wherein said bid information includes a maximum bid that is supplied at a point in time prior to said auction reaching a level corresponding to said maximum bid.

50. A computer-implemented method for creating a services marketplace according to claim 49, wherein said maximum bid is taken into consideration when said auction reaches a level corresponding to said maximum bid, regardless of whether said purchaser is then-participating in said auction.

51. A computer-implemented method for creating a services marketplace according to claim 1, further comprising:

a. securing one or more components of said description of services supplied to said site from inspection by third parties without required clearance.

52. A computer-implemented method for creating a services marketplace according to claim 1, wherein transmissions to and from said site are encrypted.

53. A computer-implemented method for creating a services marketplace, comprising:

a. providing a site accessible to service providers and purchasers of services,

b. storing a description of a project that a retaining purchaser desires to purchase, said project description being supplied to said site by said retaining purchaser;

c. displaying said project description for consideration by a plurality of service providers;

d. receiving a commitment from at least one of said plurality of service providers to perform said project pursuant to said project description; and

e. communicating said commitment to said retaining purchaser.

54. A computer-implemented method for creating a services marketplace according to claim 53, wherein said site is a Web site hosted on and accessible by a network of computers.

55. A computer-implemented method for creating a services marketplace according to claim 54, wherein said network of computers is selected from a group consisting of the Internet and the World Wide Web.

56. A computer-implemented method for creating a services marketplace according to claim 53, wherein said plurality of service providers and said retaining purchaser are required to register in order to gain access to one or more aspects of said site.

57. A computer-implemented method for creating a services marketplace according to claim 56, wherein registration is required before a retaining purchaser may supply a project description to said site.

58. A computer-implemented method for creating a services marketplace according to claim 57, wherein registration is required before a service provider may submit a commitment to perform pursuant to said project description.

59. A computer-implemented method for creating a services marketplace according to claim 53, further comprising:

a. providing a registration procedure for said service providers and said purchasers of services, said registration procedure requiring submission of registration information; and

b. storing said registration information submitted as part of said registration procedure.

60. A computer-implemented method for creating a services marketplace according to claim 53, wherein said project description includes at least one payment mode for use in paying for said project, said payment mode being selected from the group consisting of credit card information, debit card information, electronic cash information, billing, invoicing and combinations thereof.

61. A computer-implemented method for creating a services marketplace according to claim 60, further comprising:

a. verifying said payment modes included with said project.

62. A computer-implemented method for creating a services marketplace according to claim 53, wherein said project description supplied to said site by said retaining purchaser includes project information selected from the group consisting of background information concerning said purchaser, contact information for said purchaser, maximum price for completion of said project, required timeframe for project completion, one or more categories for classification of said project, geographic requirements, service-related inquiries, and combinations thereof.

63. A computer-implemented method for creating a services marketplace according to claim 53, further comprising:

a. categorizing said project description supplied to said site by said retaining purchaser in one or more project categories; and

b. storing said project description within said one or more project categories.

64. A computer-implemented method for creating a services marketplace according to claim 63, wherein said one or more categories are based on criteria selected from the group consisting of geographic location of said purchaser, nature of said project, timeline for project completion, maximum price for said project, and combinations thereof.

65. A computer-implemented method for creating a services marketplace according to claim 53, wherein said project description is transmitted for display by said service providers across a computer network.

66. A computer-implemented method for creating a services marketplace according to claim 65, wherein a bid is solicited from one or more of said service providers.

67. A computer-implemented method for creating a services marketplace according to claim 66, wherein said bid is solicited through communications with one or more of said service providers based on registration information supplied to said site by said plurality of service providers.

68. A computer-implemented method for creating a services marketplace according to claim 53, wherein said service providers display said project description using a Web browser.

69. A computer-implemented method for creating a services marketplace according to claim 68, wherein said service providers display said project description on an electronic unit selected from the group consisting of a personal computer, a cellular phone, a PDA, a television, and combinations thereof.

70. A computer-implemented method for creating a services marketplace according to claim 53, wherein said commitment is submitted to said site using a communication mode selected from the group consisting of electronic transmissions, electronic mail, facsimile transmission, telephone, postal submission, common carrier submission, and combinations thereof.

71. A computer-implemented method for creating a services marketplace according to claim 53, wherein said project description sets forth one or more material terms pursuant to which said retaining purchaser will agree to purchase services related to said project.

72. A computer-implemented method for creating a services marketplace according to claim 71, wherein said material terms are selected from the group consisting of price, payment terms, completion timeframe, service quality, geographic constraints, a deadline for response to project description, and combinations thereof.

73. A computer-implemented method for creating a services marketplace according to claim 71, further comprising:

a. automatically supplementing said one or more material terms set forth in said project description with non-material terms required to establish a contractual relationship.

74. A computer-implemented method for creating a services marketplace according to claim 71, wherein said project description defines a conditional retaining offer that may be accepted by said service providers to form a binding contractual relationship.

75. A computer-implemented method for creating a services marketplace according to claim 74, wherein said conditional retaining offer includes an agreement to pay for said services upon acceptance of said conditional retaining offer by one of said service providers using an identified payment mode.

76. A computer-implemented method for creating a services marketplace according to claim 75, further comprising:

a. verifying said identified payment mode and creditworthiness of said retaining purchaser.

77. A computer-implemented method for creating a services marketplace according to claim 53, further comprising:

a. limiting an ability of said retaining purchaser to submit multiple project descriptions for consideration by said service providers with respect to said project.

78. A computer-implemented method for creating a services marketplace according to claim 77, wherein said limitation includes restricting said retaining purchaser to a predetermined number of project description submissions with respect to said project within a predetermined timefrane.

79. A computer-implemented method for creating a services marketplace according to claim 53, wherein said commitment is selected from the group consisting of an outright acceptance of said project description, a counterproposal with respect to said project description, a request for clarification with respect to said project description, and a statement addressing aspects of said project description.

80. A computer-implemented method for creating a services marketplace according to claim 79, wherein said commitment is a counterproposal and further comprising:

a. receiving a retaining purchaser response to said counterproposal; and

b. communicating said retaining purchaser response to said service provider.

81. A computer-implemented method for creating a services marketplace according to claim 79, wherein said commitment is an outright acceptance and further comprising:

a. providing post-acceptance services to said retaining purchaser and said service provider.

82. A computer-implemented method for creating a services marketplace according to claim 81, wherein said post-acceptance services are selected from the group consisting of processing of payments, dispute resolution, escrow services, and combinations thereof.

83. A computer-implemented method for creating a services marketplace according to claim 82, further comprising:

a. retaining a disinterested third party to provide said dispute resolution post-acceptance services to said retaining purchaser and said service provider.

84. A computer-implemented method for creating a services marketplace according to claim 53, wherein said site is accessible over a computer network and further comprising:

a. providing access to a virtual assistant at said site, said virtual assistant being computer-generated and utilizing holographic technology with respect to transmission and display thereof.

85. A computer-implemented method for creating a services marketplace according to claim 53, further comprising:

a. creating log files reflecting activities of said purchasers and said service providers at said site; and

b. utilizing said log files to create statistical reports related to said activities.

86. A computer-implemented method for creating a services marketplace according to claim 85, further comprising:

a. utilizing said log files for a purpose selected from the group consisting of data mining, personalized communications, e-mail communications, targeted advertising, rewards programs, marketing analysis, market research and combinations thereof.

87. A computer-implemented method for creating a services marketplace according to claim 53, further comprising:

a. providing a search capability at said site, said search capability permitting said service providers to search stored project descriptions that are available for performance.

88. A computer-implemented method for creating a services marketplace according to claim 87, wherein said search capability utilizes one or more key words to locate project descriptions that are available for performance.

89. A computer-implemented method for creating a services marketplace according to claim 88, wherein said one or more key words are selected from the group consisting of project descriptors, purchaser names, product description categories, geographic locations, maximum price levels, and combinations thereof.

90. A computer-implemented method for creating a services marketplace according to claim 53, wherein said service providers offer services that are selected from the group consisting of medical services, legal services, accounting services, financial services, building services, construction services, architectural services, health fitness services, agricultural services, farm services, nursing services, bookkeeping services, administrative services, graphic design services, photographic services, programming services, Web design and development services, and combinations thereof.

91. A computer-implemented method for creating a services marketplace according to claim 53, further comprising:

a. conducting an auction for projects available for performance from retaining purchasers.

92. A computer-implemented method for creating a services marketplace according to claim 91, wherein said service providers participate in said auction by communicating with said site across a computer network.

93. A computer-implemented method for creating a services marketplace according to claim 92, wherein participation in said auction by said service providers is based on bid information supplied to said site at one or more points in time prior to completion of said auction.

94. A computer-implemented method for creating a services marketplace according to claim 93, wherein said bid information includes a maximum bid that is supplied at a point in time prior to said auction reaching a level corresponding to said maximum bid.

95. A computer-implemented method for creating a services marketplace according to claim 94, wherein said maximum bid is submitted when said auction reaches a level corresponding to said maximum bid, regardless of whether said service provider is then-participating in said auction.

96. A computer-implemented method for creating a services marketplace according to claim 53, further comprising:

a. securing one or more components of said project description supplied to said site from inspection by third parties without required clearance.

97. A computer-implemented method for creating a services marketplace according to claim 53, wherein transmissions to and from said site are encrypted.

98. A computer-implemented method for creating a services marketplace according to claim 53, wherein multiple commitments are received from said service providers to perform pursuant to said project description.

99. A computer-implemented method for creating a services marketplace according to claim 98, further comprising:

a. establishing a hierarchical listing of said multiple commitments; and

b. communicating said hierarchical listing of said multiple commitments to said retaining purchaser.

100. A computer-implemented method for creating a services marketplace according to claim 99, wherein said hierarchical listing is based on predetermined criteria selected from the group consisting of response time, prior commitments received from said plurality of service providers, prior performances by said plurality of service providers, and combinations thereof.

101. A computer-implemented method for creating a services marketplace according to claim 99, further comprising:

a. providing supplemental information to said retaining purchaser related to said service providers included in said hierarchical listing.

102. A computer-implemented method for creating a services marketplace according to claim 101, wherein said supplemental information is provided through links to Web-based information concerning said service providers included in said hierarchical listing.

103. A computer-implemented method for creating a services marketplace according to claim 53, further comprising:

a. providing computer-based interactivity between said service providers and said purchaser with respect to said project.

104. A computer-implemented method for creating a services marketplace according to claim 103, wherein said computer-based interactivity is selected from the group consisting of chat and instant messaging.