Method and system for facilitating mediated communication

• US 20020141388A1
• Filed: 04/09/2001
• Published: 10/03/2002
• Est. Priority Date: 12/22/2000
• Status: Abandoned Application

• Current Assignee: Openwave Systems Incorporated (JP Morgan Chase & Co)
• Original Assignee: Openwave Systems Incorporated (JP Morgan Chase & Co)
• Inventors: Schwartz, Richard L., Evans, Stuart
• Application Number:
  US09/829,516
• Publication Number:
  US 20020141388A1
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 67/04 specially adapted for terminals or networks with limited capabilities; specially adapted for terminal portability
• CPC Class Codes: H04L 67/2871 Implementation details of single intermediate entities
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/561 Adding application-functional data or data for application control, e.g. adding metadata
• CPC Class Codes: H04L 67/563 Data redirection of data network streams
• CPC Class Codes: H04L 67/59 Providing operational support to end devices by off-loading in the network or by emulation, e.g. when they are unavailable
• CPC Class Codes: H04L 67/62 Establishing a time schedule for servicing the requests
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 1/72451 according to schedules, e.g. using calendar applications
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04W 8/18 Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Abstract

A mediation system as disclosed herein is capable of performing a method for facilitating mediated communication. In at least one embodiment of the method for facilitating mediated communication, the method includes receiving an altered context component, determining a pending mediated commitment associated with the altered context component, and facilitating a mediated follow-through operation for altering the pending mediated commitment according to the altered context component, thereby producing an altered mediated commitment.

Claims

1. A method for facilitating mediated virtual communication, comprising:

receiving, at a mediation system, an altered context component;

determining a pending mediated commitment associated with the altered context component; and

facilitating, by the mediation system, a mediated follow-through operation for altering the pending mediated commitment according to the altered context component, thereby producing an altered mediated commitment.

2. The method of claim 1 wherein receiving an altered context component includes receiving an altered availability status.

3. The method of claim 1 wherein facilitating the mediated follow-through operation includes:

determining a revised follow-through action;

preparing a revised follow-through communication including the revised follow-through action; and

attempting to contact, via a mediated party communication device, a mediated party associated with the pending mediated commitment.

4. The method of claim 3 wherein facilitating the mediated follow-through operation includes transmitting, for reception by the mediated party communication device, the revised follow-through action in response to a mediated party being contacted.

5. The method of claim 4, further comprising:

transmitting a postponement message for reception by the mediated party communication device in response to the revised follow-through action being unacceptable to the mediated party; and

updating the mediated activity data set to reflect the postponement message being communicated.

6. The method of claim 4 wherein facilitating the mediated follow-through operation includes performing a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediated party.

7. The method of claim 6, further comprising:

transmitting a postponement message for reception by the mediated party communication device in response to the mediated follow-through operation being unsuccessful at producing an altered mediated commitment; and

updating the mediated activity data set to reflect the postponement message being communicated.

8. The method of claim 6, further comprising;

updating the mediated activity data set to reflect an altered mediated commitment in response to the mediated follow-through operation successfully producing an altered mediated commitment.

9. The method of claim 1 wherein facilitating the mediated follow-through operation includes:

determining a revised follow-through action;

preparing a revised follow-through communication including the revised follow-through action; and

attempting to contact, via a mediation subscriber communication device, a mediation subscriber associated with the pending mediated commitment.

10. The method of claim 9 wherein facilitating the mediated follow-through operation includes transmitting, for reception by the mediation subscriber communication device, the revised follow-through action in response to a mediation subscriber being contacted.

11. The method of claim 10, further comprising:

transmitting a postponement message for reception by the mediation subscriber communication device in response to the revised follow-through action being unacceptable to the mediation subscriber; and

updating the mediated activity data set to reflect the postponement message being communicated.

12. The method of claim 10 wherein facilitating the mediated follow-through operation includes performing a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediation subscriber.

13. The method of claim 12, further comprising:

transmitting a postponement message for reception by the mediation subscriber communication device in response to the mediated follow-through operation being unsuccessful at producing an altered mediated commitment; and

updating the mediated activity data set to reflect the postponement message being communicated.

14. The method of claim 12, further comprising;

updating the mediated activity data set to reflect an altered mediated commitment in response to the mediated follow-through operation successfully producing an altered mediated commitment.

16. The method of claim 15 wherein facilitating the mediated follow-through operation includes:

attempting to contact, via a mediated party communication device, a mediated party associated with the pending mediated commitment; and

transmitting, for reception by the mediated party communication device, the revised follow-through action in response to a mediated party being contacted.

17. The method of claim 16, further comprising:

transmitting a postponement message for reception by the mediated party communication device in response to the revised follow-through action being unacceptable to the mediated party; and

updating the mediated activity data set to reflect the postponement message being communicated.

18. The method of claim 16 wherein facilitating the mediated follow-through operation includes performing a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediated party.

19. The method of claim 18, further comprising:

transmitting a postponement message for reception by the mediated party communication device in response to the mediated follow-through operation being unsuccessful at producing an altered mediated commitment;

updating the mediated activity data set to reflect the postponement message being communicated; and

updating the mediated activity data set to reflect an altered mediated commitment in response to the mediated follow-through operation successfully producing an altered mediated commitment.

20. The method of claim 15 wherein facilitating the mediated follow-through operation includes:

attempting to contact, via a mediation subscriber communication device, a mediation subscriber associated with the pending mediated commitment; and

transmitting, for reception by the mediation subscriber communication device, the revised follow-through action in response to a mediation subscriber being contacted.

21. The method of claim 20, further comprising:

transmitting a postponement message for reception by the mediation subscriber communication device in response to the revised follow-through action being unacceptable to the mediation subscriber; and

updating the mediated activity data set to reflect the postponement message being communicated.

22. The method of claim 20 wherein facilitating the mediated follow-through operation includes performing a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediation subscriber.

23. The method of claim 22, further comprising:

transmitting a postponement message for reception by the mediation subscriber communication device in response to the mediated follow-through operation being unsuccessful at producing an altered mediated commitment;

updating the mediated activity data set to reflect the postponement message being communicated; and

updating the mediated activity data set to reflect an altered mediated commitment in response to the mediated follow-through operation successfully producing an altered mediated commitment.

25. The computer program product of claim 24 wherein enabling the mediation system to enabling the mediation system to receive an altered context component includes enabling the mediation system to receive an altered availability status.

26. The computer program product of claim 24 wherein enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to:

determine a revised follow-through action;

prepare a revised follow-through communication including the revised follow-through action; and

attempt to contact, via a mediated party communication device, a mediated party associated with the pending mediated commitment.

27. The computer program product of claim 26 wherein enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to transmit, for reception by the mediated party communication device, the revised follow-through action in response to a mediated party being contacted.

28. The computer program product of claim 27 wherein the computer program is further capable of enabling the mediation system to:

transmit a postponement message for reception by the mediated party communication device in response to the revised follow-through action being unacceptable to the mediated party; and

update the mediated activity data set to reflect the postponement message being communicated.

29. The computer program product of claim 27 wherein enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to perform a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediated party.

30. The computer program product of claim 29 wherein the computer program is further capable of enabling the mediation system to:

transmit a postponement message for reception by the mediated party communication device in response to the mediated follow-through operation being unsuccessful at producing an altered mediated commitment; and

update the mediated activity data set to reflect the postponement message being communicated.

31. The computer program product of claim 29 wherein the computer program is further capable of enabling the mediation system to:

update the mediated activity data set to reflect an altered mediated commitment in response to the mediated follow-through operation successfully producing an altered mediated commitment.

32. The computer program product of claim 24 wherein enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to:

determine a revised follow-through action;

prepare a revised follow-through communication including the revised follow-through action; and

attempt to contact, via a mediation subscriber communication device, a mediation subscriber associated with the pending mediated commitment.

33. The computer program product of claim 32 wherein enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation to transmit, for reception by the mediation subscriber communication device, the revised follow-through action in response to a mediation subscriber being contacted.

34. The computer program product of claim 33 wherein the computer program is further capable of enabling the mediation system to:

transmit a postponement message for reception by the mediation subscriber communication device in response to the revised follow-through action being unacceptable to the mediation subscriber; and

update the mediated activity data set to reflect the postponement message being communicated.

35. The computer program product of claim 33 wherein enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to perform a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediation subscriber.

36. The computer program product of claim 35 wherein the computer program is further capable of enabling the mediation system to:

transmit a postponement message for reception by the mediation subscriber communication device in response to the mediated follow-through operation being unsuccessful at producing an altered mediated commitment; and

update the mediated activity data set to reflect the postponement message being communicated.

37. The computer program product of claim 35 wherein the computer program is further capable of enabling the mediation system to:

update the mediated activity data set to reflect an altered mediated commitment in response to the mediated follow-through operation successfully producing an altered mediated commitment.

39. The computer program product of claim 38 wherein enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to:

attempting to contact, via a mediated party communication device, a mediated party associated with the pending mediated commitment; and

transmitting, for reception by the mediated party communication device, the revised follow-through action in response to a mediated party being contacted.

40. The computer program product of claim 39 wherein the computer program is further capable of enabling the mediation system to:

transmit a postponement message for reception by the mediated party communication device in response to the revised follow-through action being unacceptable to the mediated party; and

update the mediated activity data set to reflect the postponement message being communicated.

41. The computer program product of claim 39 wherein enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to perform a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediated party.

42. The computer program product of claim 41 wherein the computer program is further capable of enabling the mediation system to:

transmit a postponement message for reception by the mediated party communication device in response to the mediated follow-through operation being unsuccessful at producing an altered mediated commitment;

update the mediated activity data set to reflect the postponement message being communicated; and

update the mediated activity data set to reflect an altered mediated commitment in response to the mediated follow-through operation successfully producing an altered mediated commitment.

43. The computer program product of claim 38 wherein enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to:

attempt to contact, via a mediation subscriber communication device, a mediation subscriber associated with the pending mediated commitment; and

transmit, for reception by the mediation subscriber communication device, the revised follow-through action in response to a mediation subscriber being contacted.

44. The computer program product of claim 43 wherein the computer program is further capable of enabling the mediation system to:

transmit a postponement message for reception by the mediation subscriber communication device in response to the revised follow-through action being unacceptable to the mediation subscriber; and

update the mediated activity data set to reflect the postponement message being communicated.

45. The computer program product of claim 43 wherein enabling the mediation system to facilitate the mediated follow-through operation includes enabling the mediation system to perform a mediated follow-through operation in response to the revised follow-through action being acceptable to the mediation subscriber.

46. The computer program product of claim 45 wherein the computer program is further capable of enabling the mediation system to:

transmit a postponement message for reception by the mediation subscriber communication device in response to the mediated follow-through operation being unsuccessful at producing an altered mediated commitment;

update the mediated activity data set to reflect the postponement message being communicated; and

update the mediated activity data set to reflect an altered mediated commitment in response to the mediated follow-through operation successfully producing an altered mediated commitment.

48. The system of claim 47 wherein:

the mediation system includes a data packet client and a computer-telephone interface client;

the data packet network includes a data packet server; and

the voice network includes a computer-telephone interface client sever and an interactive voice response system connected to the computer-telephone interface.

15. A method for facilitating mediated virtual communication, comprising:

receiving, at a mediation system, an altered context component;

determining a pending mediated commitment associated with the altered availability status; and

facilitating, by the mediation system, a mediated follow-through operation for altering the pending mediated commitment according to the altered availability status, thereby producing an altered mediated commitment, wherein facilitating the mediated follow-through operation includes determining a revised follow-through action and preparing a revised follow-through communication including the revised follow-through action

24. A computer program product, comprising:

a computer program processable by a data processor to implement a mediation subscriber communication device; and

an apparatus from which the computer program is accessible by the data processor;

the computer program capable of enabling the mediation system to;

receive, at a mediation system, an altered context component;

determine a pending mediated commitment associated with the altered context component; and

facilitate, by the mediation system, a mediated follow-through operation for altering the pending mediated commitment according to the altered context component, thereby producing an altered mediated commitment.

38. A computer program product for facilitating mediated virtual communication, comprising:

a computer program processable by a data processor to implement a mediation subscriber communication device; and

an apparatus from which the computer program is accessible by the mediation subscriber communication device;

the computer program capable of enabling the mediation system to;

receive, at a mediation system, an altered context component;

determine a pending mediated commitment associated with the altered availability status; and

facilitate, by the mediation system, a mediated follow-through operation for altering the pending mediated commitment according to the altered availability status, thereby producing an altered mediated commitment, wherein facilitating the mediated follow-through operation includes determining a revised follow-through action and preparing a revised follow-through communication including the revised follow-through action.

47. A system for facilitating mediated virtual communication, comprising:

a mediation system connected to a data packet network and to a voice network, the mediation system being capable of;

receiving, at a mediation system, an altered context component;

determining a pending mediated commitment associated with the altered context component; and

facilitating, by the mediation system, a mediated follow-through operation for altering the pending mediated commitment according to the altered context component, thereby producing an altered mediated commitment.