Method and system for facilitating mediated communication
First Claim
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1. A method for facilitating mediated virtual communication, comprising:
- receiving, by a mediation system from a mediation subscriber communication device, a service selection;
determining, by the mediation system, a context associated with the service selection; and
preparing, by the mediation system, a plurality of contextual arrangement options in response to determining the context.
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Abstract
A mediation system as disclosed herein is capable of performing a method for facilitating mediated communication. In at least one embodiment of the method for facilitating mediated communication, the method includes receiving a service selection from a mediation subscriber communication device, determining a context associated with the service selection, and preparing plurality of contextual arrangement options in response to determining the context.
99 Citations
30 Claims
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1. A method for facilitating mediated virtual communication, comprising:
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receiving, by a mediation system from a mediation subscriber communication device, a service selection;
determining, by the mediation system, a context associated with the service selection; and
preparing, by the mediation system, a plurality of contextual arrangement options in response to determining the context. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for facilitating mediated virtual communication, comprising:
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receiving, by a mediation system from a mediation subscriber communication device, a service selection;
determining, by the mediation system, a context associated with the service selection; and
preparing, by the mediation system, a plurality of contextual arrangement options in response to determining the context;
transmitting the plurality of contextual arrangement options for reception by the mediation subscriber communication device;
receiving, by the mediation system from the mediation subscriber communication device, a selected one of the contextual arrangement actions;
facilitating, by the mediation system and with a service management system, a mediated follow-through operation based at least partially on the selected one of the contextual arrangement actions for generating a mediated service commitment; and
updating a mediated commitment data set to include the mediated service commitment. - View Dependent Claims (12, 13, 14, 16, 17, 18, 19, 20, 21, 22, 23, 24, 26, 27, 28, 30)
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15. A computer program product, comprising:
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a computer program processable by a data processor to implement a mediation system; and
an apparatus from which the computer program is accessible by the data processor;
the computer program capable of enabling the mediation system to;
receive, by a mediation system from a mediation subscriber communication device, a service selection;
determine, by the mediation system, a context associated with the service selection; and
prepare, by the mediation system, a plurality of contextual arrangement options in response to determining the context.
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25. A computer program product, comprising:
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a computer program processable by a data processor to implement a mediation system; and
an apparatus from which the computer program is accessible by the mediation subscriber communication device;
the computer program capable of enabling the mediation system to;
receive, by a mediation system from a mediation subscriber communication device, a service selection;
determine, by the mediation system, a context associated with the service selection;
prepare, by the mediation system, a plurality of contextual arrangement options in response to determining the context;
transmit the plurality of contextual arrangement options for reception by the mediation subscriber communication device;
receive, by the mediation system from the mediation subscriber communication device, a selected one of the contextual arrangement actions; and
facilitate, by the mediation system and with a service management system, a mediated follow-through operation based at least partially on the selected one of the contextual arrangement actions for generating a mediated service commitment.
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29. A system for facilitating mediated virtual communication, comprising:
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a mediation system connected to a data packet network and to a voice network, the mediation system being capable of;
receiving, by a mediation system from a mediation subscriber communication device, a service selection;
determining, by the mediation system, a context associated with the service selection; and
preparing, by the mediation system, a plurality of contextual arrangement options in response to determining the context.
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Specification