Selecting the delivery mechanism of an urgent message

• US 20020160757A1
• Filed: 04/26/2001
• Published: 10/31/2002
• Est. Priority Date: 04/26/2001
• Status: Abandoned Application

• Current Assignee: Comverse Network Systems, Inc. (Verint Systems Incorporated)
• Original Assignee: Comverse Network Systems, Inc. (Verint Systems Incorporated)
• Inventors: Tiraspolsky, Alexander, Shavit, Moshe
• Application Number:
  US09/842,352
• Publication Number:
  US 20020160757A1
• Time in Patent Office: Days
• US Class Current: 455/414.1
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

A system and method for selecting a delivery mechanism for a message. A sender of a message creates a priority table of delivery devices tailored for each contact or recipient of the message. The sender configures each priority table according to a specific strategy for message delivery. Strategy A is used to send all messages to a specific recipient using a particular delivery device. Strategy B is used to send messages to a recipient based upon the time of day and day of week. Strategy C is used to send messages to a recipient based upon a prioritized list of delivery devices. Strategy D is used to send messages to a recipient in the same was as strategy C, except strategy D first tries to send a message to the same device successfully used to deliver a previous message to the recipient.

Claims

1. A method for selecting a delivery mechanism for a message, comprising:

creating, by a sender of the message, a priority table of delivery devices of a recipient of the message;

selecting a delivery device from the priority table having the highest priority and sending the message to the selected device; and

continuing, if the recipient did not receive the message using the highest priority delivery device, to sequentially select another delivery device according to the priority table and send the message to the selected delivery device, until the recipient receives the message.

2. The method of claim 1, further comprising determining the reachability of the recipient before sending the message to the selected delivery device.

3. The method of claim 1, wherein if the message has not been delivered to the recipient after the last delivery device has been selected, selection of delivery devices begins again, starting with the highest priority delivery device in the priority table, after a predetermined time has expired.

4. The method of claim 1, wherein the priority table is configured in a way that all messages are sent to the recipient using a particular delivery device.

5. The method of claim 4, wherein the priority table comprises a name/ID of the recipient, the delivery device, and a delivery address for the delivery device.

6. The method of claim 1, wherein the priority table is configured in a way that a delivery device is selected according to time of day and day of week.

7. The method of claim 6, wherein the priority table comprises a name/ID of the recipient, a list of delivery times and dates, delivery devices corresponding to the delivery times and dates, and delivery addresses corresponding to the delivery devices.

8. The method of claim 1, wherein the priority table is configured in a way that the first delivery device selected to send a current message is the same device used to deliver a previous message to the recipient, and the previous message was delivered within a predetermined amount of time before the current message is sent.

9. The method of claim 1, wherein the priority table is configured in a way that the first delivery device selected to send a current message is a same type of device as the type of device used by the sender to create the message.

10. The method of claim 1, wherein the sender sends a message to one or more recipients and creates a priority table for each recipient.

11. The method of claim 1, wherein the delivery device comprises one of a 3G wireless device, a mobile phone, a fixed telephone, a personal computer, a facsimile device, a pager, and a personal digital assistant.

12. The method of claim 1, wherein a format of the message comprises one of a voice message, a text message, an electronic mail message, an instant message, a short message service message, and a video message.

14. The system of claim 13, wherein the priority delivery selection logic unit and the preferences and profiles database are located within a store and forward portion of a multimedia messaging system.

15. The system of claim 13, further comprising determining the reachability of the recipient before sending the message to the selected delivery device.

17. The method of claim 16, further comprising determining the reachability of the recipient before sending the message to the selected delivery device.

18. The method of claim 16, wherein if the message has not been delivered to the recipient after the last delivery device has been selected, selection of delivery devices begins again, starting with the highest priority delivery device in the priority table, after a predetermined time has expired.

13. A system for selecting a delivery mechanism of a message, comprising:

a preferences and profile database containing a priority table, created by a sender of the message, of delivery devices of a recipient of the message; and

a priority delivery selection logic unit selecting a delivery device from the priority table having the highest priority and sending the message to the selected device, and continuing, if the recipient did not receive the message using the highest priority delivery device, to sequentially select another delivery device according to the priority table and send the message to the selected delivery device, until the recipient receives the message.

16. A computer-readable storage controlling a computer to select a delivery mechanism for a message and comprising a process of:

creating, by a sender of the message, a priority table of delivery devices of a recipient of the message;

selecting a delivery device from the priority table having the highest priority and sending the message to the selected device; and

continuing, if the recipient did not receive the message using the highest priority delivery device, to sequentially select another delivery device according to the priority table and send the message to the selected delivery device, until the recipient receives the message.