Internet-enabled service management system and method

  • US 20020169866A1
  • Filed: 06/26/2002
  • Published: 11/14/2002
  • Est. Priority Date: 04/29/1998
  • Status: Active Grant
First Claim
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1. An Internet-based, customer services management system for use in a digital communication network comprising:

  • a multi-technology network having at least one virtual private network (VPN) for access by an end user;

    a network management system for configuring said at least one VPN;

    a service director having a relational database and means to access said management system for retrieving configuration information therefrom and storing said information in said relational database; and

    a web browser having Internet-based access to said services director, said browser enabling an end user to manipulate a VPN assigned thereto.

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