Computer implemented user relationship maintenance technique for target software application
First Claim
1. A computer software product, comprising a first computer-readable medium in which first computer program instructions are stored, which instructions, when read by a computer, cause said computer to perform the steps of:
- determining a structure of a target software application;
responsive to said step of determining a structure, attaching an agent to said target software application at runtime, wherein said structure is unmodified by said agent;
establishing a first connection between said agent and a server via a data network;
receiving a first message from said server; and
presenting a first notification of said first message by said agent to a user in an environment of said target software application.
2 Assignments
0 Petitions
Accused Products
Abstract
An application portal management technique is implemented in a Internet-adapted user relationship management product that provides intelligent direct and community messaging service channels. Content provided across these channels is automatically directed into soft-ware applications. The services which are thus made available are useful in marketing automation, application support and maintenance, user-to-user collaboration, and they provide a useful sales and marketing facility for the software publisher. The product also facilitates the development and ongoing activities of end-user communities.
24 Citations
20 Claims
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1. A computer software product, comprising a first computer-readable medium in which first computer program instructions are stored, which instructions, when read by a computer, cause said computer to perform the steps of:
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determining a structure of a target software application;
responsive to said step of determining a structure, attaching an agent to said target software application at runtime, wherein said structure is unmodified by said agent;
establishing a first connection between said agent and a server via a data network;
receiving a first message from said server; and
presenting a first notification of said first message by said agent to a user in an environment of said target software application. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computer implemented method of communication, comprising the steps of:
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establishing a connection between a user interface of a target software application that executes on a first computer and a second computer across a data network;
transmitting a message from said second computer to said first computer via said connection; and
notifying a user of said target software application of said message on said user interface. - View Dependent Claims (12, 13, 14, 15, 16, 17, 19, 20)
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18. A computer system comprising:
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a computer;
a target software application resident in said computer;
a software agent that attaches to said target software application and controls a user interface of said target software application;
a connection to a data network;
wherein said software agent receives a first message that is transmitted from a second computer via said connection, and displays a notice of said first message on said user interface of said target software application.
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Specification