Car chart generation computer system

• US 20030004745A1
• Filed: 04/19/2002
• Published: 01/02/2003
• Est. Priority Date: 05/11/2001
• Status: Abandoned Application

• Current Assignee: Honda Giken Kogyo Kabushiki Kaisha (Honda Motor Company)
• Original Assignee: Honda Giken Kogyo Kabushiki Kaisha (Honda Motor Company)
• Inventors: Kameoka, Michitada, Takakura, Keiji, Honjo, Masato
• Application Number:
  US10/125,464
• Publication Number:
  US 20030004745A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

The convenience of a car chart provided on a Web site on the Internet is improved. A computer system is provided that generates a customer-specific car chart in order to provide a customer-specific car chart page on a Web site on the Internet and includes a data editor for editing data about each customer based on information obtained from an electronic control unit in a car and information obtained when sales is done to generate the car chart and a car chart database for storing the edited customer-specific car chart, wherein a car chart page personalized for each customer is generated. The car chart is generated based on the information obtained from the electronic control unit of the car and the information obtained when sales are made.

Claims

1. A computer system for generating customer-specific car charts and providing pages of the customer-specific car charts on a Web site on the Internet, comprising:

a data editor for editing data about individual customers to generate the car charts based on data transferred from electronic control units mounted in the cars of the customers and data obtained when sales are done; and

a car chart database for storing the edited customer-specific car charts,

wherein the computer system generates car chart pages personalized for individual customers.

2. The computer system according to claim 1, further comprising a customer comprehension engine for determining need property of the customer based on factors relating to the customer, wherein the customer comprehension engine is programmed to output a signal for prompting an action of working-on-a-customer based on information contained in the car chart database.

3. The computer system according to claim 2, wherein, when the car chart indicates that the customer'"'"'s car requires some sort of service including a repair service and a maintenance service, the customer comprehension engine selects a working-on-a-customer content for the customer according to the service need property of the customer.

4. The computer system according to claim 1, wherein said data editor edits car charts for sales stores

5. The computer system according to claim 1, wherein the data in the electronic control unit is transferred from the car to a terminal device at a service shop by wireless transmission or through a memory card

6. Method for generating customer-specific car charts and providing pages of the customer-specific car charts on a Web site on the Internet, comprising:

editing data about individual customers to generate the car charts for the individual customers based on data transferred from electronic control units mounted in the cars of the individual customers and data entered based on the information generated when sales are done;

storing the edited customer-specific car charts in a car chart database; and

generating pages of the customer-specific car charts personalized for individual customers.

7. The method according to claim 6, further comprising;

determining the need property of an customer based on factors relating to the customer;

generating a signal for prompting an action of working-on-a-customer based the determined need property and data on the customer contained in the car chart database.

8. The method according to claim 7, further comprising, when the car chart indicates that the customer'"'"'s car requires a repair or maintenance service, selecting a working-on-a-customer content for the customer according to the service need property of the customer.

9. The method according to claim 6, further comprising editing car charts for sales stores

10. The method according to claim 6, further comprising, transferring data in the electronic control unit from the car to a terminal device at a service shop by wireless transmission or through a memory card.