System and method for providing medical care via a virtual call center

• US 20030023458A1
• Filed: 07/27/2001
• Published: 01/30/2003
• Est. Priority Date: 07/27/2001
• Status: Abandoned Application

• Current Assignee: Georgia Tech Research Corporation (University System of Georgia)
• Original Assignee: Corporation Cyber Card
• Inventors: Hopper, Andrew, Peifer, John, Haines, John, Burrow, Michael, Ratzel, Stephen
• Application Number:
  US09/917,359
• Publication Number:
  US 20030023458A1
• Time in Patent Office: Days
• US Class Current: 705/2
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 40/67 for remote operation
• CPC Class Codes: G16H 80/00 ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring

Abstract

A system and method for providing medical care to a patient via a virtual call center, regardless of the patient'"'"'s location and a medical care agent'"'"'s location, is disclosed. A patient digital processor allows a patient to provide a patient profile to the medical care system that is received by a medical care digital processor. A medical care agent digital processor allows a medical care agent to provide their characteristics to the medical care digital processor. Upon patient initiation, the medical care processor analyzes the patient profile to determine an appropriate medical care agent to address the patient'"'"'s medical queries. A connection is then made between the patient digital processor and the medical care agent digital processor to allow “real time” interaction. Additional medical care agents may be added to the connection for additional medical analysis and input.

Claims

1. A system for providing medical care to a patient via a virtual call center, comprising:

at least one patient digital processor capable of receiving and transmitting video and data, wherein said at least one patient digital processor is controlled by at least one patient;

at least one medical care agent digital processor capable of receiving and transmitting video and data to said patient digital processor, wherein said medical care digital processor is controlled by at least one medical care agent;

at least one storage unit for storing information regarding said patient and characteristics of said medical care agent; and

a medical care digital processor capable of receiving a request for medical care from said patient via said patient digital processor, determining an appropriate medical care agent from said storage unit to address said request for medical care, and connecting said patient digital processor and said appropriate medical care agent, via said medical care agent digital processor, as a result of said determination.

2. The system of claim 1, wherein said connection allows live video and data transmission between said patient and said appropriate medical care agent.

3. The system of claim 1, wherein said medical care agent information is provided by said medical care agent and is directly related to a medical purpose of said system.

4. The system of claim 1, wherein said medical care agent provides said characteristics to said storage unit prior to said storage of said patient information within said storage unit.

5. The system of claim 1, wherein a series of medical care agents are provided by said system, and determination of said appropriate medical care agent is a reflection of the amount of time said appropriate medical care agent has been logged on to said system waiting to assist said patient.

6. The system of claim 1, wherein said system is provided within an Intranet.

7. The system of claim 1, wherein said determination of an appropriate medical care agent from said storage unit is performed by comparing said patient information to said characteristics of said medical care agent.

8. The system of claim 7, wherein said patient information is received by said medical care agent digital processor receiving a Transmission Control Protocol/Internet Protocol (TCP/IP) address of said patient information, within said storage unit, from said patient digital processor.

9. The system of claim 1, wherein said patient digital processor is a multi-point control unit and said medical care agent digital processor is a multi-point control unit.

10. The system of claim 1, wherein said medical care digital processor is capable of receiving a request for an additional medical care agent from said medical care agent digital processor, wherein a connection is then made between said patient digital processor, said appropriate medical care agent, and said additional medical care agent.

11. A system for providing medical care to a patient via a virtual call center, comprising:

at least one first means for receiving and transmitting video and data, wherein said first means is controlled by at least one patient;

at least one second means for receiving and transmitting video and data to said first means, wherein said second means is controlled by at least one medical care agent;

at least one means for storing information regarding said patient and characteristics of said medical care agent; and

a means for receiving a request for medical care from said patient via said first means, determining an appropriate medical care agent from said storing means to address said request for medical care, and providing a connection between said first means and said appropriate medical care agent, via said second means, as a result of said determination.

12. The system of claim 11, wherein said connection allows live video and data transmission between said patient and said appropriate medical care agent.

13. The system of claim 11, wherein said medical care agent information is provided by said medical care agent and is directly related to a medical purpose of said system.

14. The system of claim 11, wherein said medical care agent provides said characteristics to said means for storing prior to said storage of said patient information within said means for storing.

15. The system of claim 11, wherein a series of medical care agents are provided by said system, and determination of said appropriate medical care agent is a reflection of the amount of time said appropriate medical care agent has been logged on to said system waiting to assist said patient.

16. The system of claim 11, wherein said system is provided within an Intranet.

17. The system of claim 11, wherein said determination of an appropriate medical care agent from said means for storing is performed by comparing said patient information to said characteristics of said medical care agent.

18. The system of claim 17, wherein said patient information is received by said second means receiving a Transmission Control Protocol/Internet Protocol (TCP/IP) address of said patient information, within said means for storing, from said patient digital processor.

19. A method for providing medical care to a patient via a virtual call center, comprising the steps of:

creating a patient profile;

characterizing at least one medical care agent;

storing said patient profile and said characterization of said medical care agent;

upon receiving a request for medical care from said patient, analyzing said patient profile to locate an appropriate medical care agent to address said request; and

providing live interaction between said patient and said appropriate medical care agent, regardless of where the patient and medical care agent are located.

20. The method of claim 19, wherein said live interaction comprises video and data transmission.

21. The method of claim 19, wherein said method is provided via the Internet

22. The method of claim 19, wherein said step of characterizing said medical care agent is provided by said medical care agent and is directly related to a medical purpose of said method.

23. The method of claim 19, wherein a series of medical care agents are provided by said method, and said step of analyzing said patient profile to locate an appropriate medical care agent to address said request is a reflection of the amount of time said appropriate medical care agent has been logged on as available for said method to assist said patient.

24. The method of claim 19, wherein said method is provided within an Intranet.

25. The method of claim 19, further comprising the step of providing live interaction between said patient, said appropriate medical care agent and a second medical care agent upon receiving a request for medical care from said appropriate medical care agent.