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Method and system for presenting customized advisory information

  • US 20030033230A1
  • Filed: 08/06/2001
  • Published: 02/13/2003
  • Est. Priority Date: 08/06/2001
  • Status: Abandoned Application
First Claim
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1. A method for providing advisory information to a field service provider accessing a network advisory system having a server computer communicating with the field service provider through a network device, the method comprising:

  • accessing a customer account record based on a customer account identifier input by the field service provider;

    accessing a data-type record of the customer record, the data-type record storing advisory information associated with the customer account identifier, the advisory information formatted in one or more languages;

    selecting from the data-type record customized advisory information formatted to a language associated with the field service provider; and

    presenting the customized advisory information to the field service provider through the network device.

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