Method, apparatus, and system for remote diagnosis using a wireless link

• US 20030064719A1
• Filed: 09/28/2001
• Published: 04/03/2003
• Est. Priority Date: 09/28/2001
• Status: Active Grant

• Current Assignee: Intel Corporation
• Original Assignee: Intel Corporation
• Inventors: Horne, David M.
• Granted Patent: US 6,925,300 B2
• Time in Patent Office: Days
• US Class Current: 455/423
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements

Abstract

According to one aspect of the invention, a method is provided in which a connection is established, via a first wireless network, between a first wireless device located at a first location and a diagnostic control unit located at a second location. The first wireless device is coupled to an equipment at the first location the operations of which to be remotely tested by the diagnostic control unit. One or more diagnostic requests are transmitted, via the first wireless network, from the diagnostic control unit to the equipment through the first wireless device to perform one or more diagnostic operations on the equipment. The requested diagnostic operations are performed on the equipment to generate diagnostic results.

Claims

1. A method comprising:

establishing via a first wireless network a connection between a first wireless device located at a first location and a diagnostic control unit located at a second location, the first wireless device being coupled to an equipment at the first location the operations of which to be remotely tested by the diagnostic control unit;

transmitting via the first wireless network one or more diagnostic requests from the diagnostic control unit to the equipment through the first wireless device to perform one or more diagnostic operations on the equipment; and

performing the requested diagnostic operations on the equipment to generate diagnostic results.

2. The method of claim 1 further including:

transmitting via the first wireless network the diagnostic results to the diagnostic control unit.

3. The method of claim 1 wherein the first wireless network is selected from the group consisting of an analog cellular network, a digital cellular network, a personal communication services (PCS) network, a paging communication network, and a global system for mobile communications (GSM) network.

4. The method of claim 1 wherein the one or more diagnostic requests include one or more diagnostic commands to initiate one or more diagnostic applications to test various operations of the equipment.

5. The method of claim 1 wherein the first wireless device is coupled to the equipment via a wireless link.

6. The method of claim 1 wherein the first wireless device is coupled to the equipment via a wired link.

7. The method of claim 1 wherein the equipment is a modem coupled to a computer.

8. The method of claim 1 wherein the equipment is a set-top box coupled to a television set.

9. The method of claim 1 wherein the first wireless device and the equipment each includes a communication port for transmission of information between the first wireless device and the equipment.

10. The method of claim 1 further including:

transmitting via the first wireless network one or more network test requests from the diagnostic control unit to the equipment through the first wireless device to test the operational capability of a communication line coupling the equipment to a network facility of a network service provider located remotely from the first location.

11. The method of claim 1 further including:

communicating via the first wireless network voice messages in a voice stream between the first wireless device at the first location and the diagnostic control unit at the second location.

12. The method of claim 11 wherein diagnostic data are encoded and multiplexed with the voice stream.

13. The method of claim 11 wherein diagnostic data are placed on a separate channel designated for data transmission.

14. The method of claim 13 wherein the separate channel is selected from the group consisting of a frequency channel, a time-multiplexed channel, or an orthogona-code-multiplexed channel within the same frequency band as the voice stream.

15. An apparatus comprising:

a receiver to receive, via a wireless network, diagnostic request information from a diagnostic control unit located at a remote location, the diagnostic request information being used to initiate one or more diagnostic operations with respect to a communication equipment coupled to the apparatus;

a diagnostic port to establish a communication link between the apparatus and the communication equipment, the communication link being used to transmit information between the apparatus and the communication equipment; and

a transmitter to transmit diagnostic results received from the communication equipment to the diagnostic control unit at the remote location via the wireless network.

16. The apparatus of claim 15 wherein the communication link between the apparatus and the communication equipment is a wireless link.

17. The apparatus of claim 15 wherein the communication link between the apparatus and the communication equipment is a wired link.

18. The apparatus of claim 15 wherein the communication link between the apparatus and the communication equipment is a dual-function voice and data link.

19. The apparatus of claim 15 wherein, in response to the diagnostic request information, one or more diagnostic operations are performed on the communication equipment to generate diagnostic results with respect to various operational capabilities of the communication equipment.

20. The apparatus of claim 15 wherein, in addition to diagnostic information, voice messages are transmitted in a voice stream between the apparatus and the diagnostic control unit at the remote location via the wireless network.

21. The apparatus of claim 20 wherein diagnostic information are encoded and multiplexed with the voice stream.

22. The apparatus of claim 20 wherein diagnostic information are placed on a separate channel designated for data transmission.

23. The apparatus of claim 15 wherein the wireless network is selected from the group consisting of an analog cellular network, a digital cellular network, a personal communication services (PCS) network, a paging communication network, and a global system for mobile communications (GSM) network.

24. A system comprising:

a communication device located at a first location;

a diagnostic control unit located remotely from the communication device to diagnose the operations of the communication device; and

a wireless apparatus coupled to the communication device to provide a diagnostic interface between the communication device and the diagnostic control unit, the wireless apparatus to communicate with the diagnostic control unit via a wireless network, the wireless apparatus to transmit one or more diagnostic requests that are received from the diagnostic control unit to the communication device to initiate one or more diagnostic operations with respect to the communication device, and the wireless apparatus to transmit diagnostic results received from the communication device to the diagnostic control unit.

25. The system of claim 24 wherein the wireless apparatus includes:

a receiver to receive, via the wireless network, diagnostic request information from the diagnostic control unit, the diagnostic request information being used to initiate one or more diagnostic operations with respect to the communication device;

a diagnostic port to establish a communication link between the wireless apparatus and the communication device, the communication link being used to transmit information between the wireless apparatus and the communication device; and

a transmitter to transmit diagnostic results received from the communication device to the diagnostic control unit at the remote location via the wireless network.

26. The system of claim 25 wherein, in response to the diagnostic request information, one or more diagnostic operations are performed on the communication device to generate diagnostic results with respect to various operational capabilities of the communication device.

27. The system of claim 25 wherein, in addition to diagnostic information, voice messages are transmitted in a voice stream between the wireless apparatus and the diagnostic control unit via the wireless network.

28. A machine-readable medium comprising instructions which, when executed by a machine, cause the machine to perform operations including:

establishing via a first wireless network a connection between a first wireless device located at a first location and a diagnostic control unit located at a second location, the first wireless device being coupled to an equipment at the first location the operations of which to be remotely tested by the diagnostic control unit;

transmitting via the first wireless network one or more diagnostic requests from the diagnostic control unit to the equipment through the first wireless device to perform one or more diagnostic operations on the equipment;

performing the requested diagnostic operations on the equipment to generate diagnostic results; and

transmitting via the first wireless network the diagnostic results to the diagnostic control unit.

29. The machine-readable medium of claim 28 further including:

transmitting via the first wireless network one or more network test requests from the diagnostic control unit to the equipment through the first wireless device to test the operational capability of a communication line coupling the equipment to a network facility of a network service provider located remotely from the first location.

30. The machine-readable medium of claim 28 further including:

communicating via the first wireless network voice messages in a voice stream between the first wireless device at the first location and the diagnostic control unit at the second location.