Web enabled system for component hardware repair collaboration and material replacement

• US 20030069875A1
• Filed: 10/05/2001
• Published: 04/10/2003
• Est. Priority Date: 10/05/2001
• Status: Abandoned Application

• Current Assignee: General Electric Company
• Original Assignee: General Electric Company
• Inventors: Hammond, Christopher Reynolds, Rechtsteiner, Mark Joseph
• Application Number:
  US09/971,892
• Publication Number:
  US 20030069875A1
• Time in Patent Office: Days
• US Class Current: 707/1
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces
• CPC Class Codes: G09B 7/04 characterised by modifying the teaching programme in response to a wrong answer, e.g. repeating the question, supplying a further explanation

Abstract

An internet-based system and method are provided for giving guidance to a user relating to a task, in response to user input data. A dynamic structure asks key questions of the user, then provides guidance in response to the user entered data. This approach provides the logic to link the needs of the user, with the appropriate guided response. With the present invention, dynamic web pages generated by a server side knowledge engine present a series of questions to the user, with guidance generated as the user responds to the questions. The web-based script can then be linked to any html or Java based software to initiate the decision making process.

Claims

1. A system for providing guidance to a user in response to user entered data, the system comprising:

a server configured with a repository of task guidance questions and answer choices, said server capable of receiving information input from a user into the repository for upload to said server including responses to the questions, and allowing a user to download information from the repository including guidance on acceptable procedures responsive to the information input from the user;

at least one computer; and

an interface between the at least one computer and the server.

2. A system as claimed in claim 1 wherein access to said server is configured to be secured by user password.

3. A system as claimed in claim 1 wherein the task guidance questions and answer choices comprise intellectual property sharing task guidance.

4. A system as claimed in claim 1 wherein said user comprises multiple users.

5. A system as claimed in claim 4 wherein the repository is owned by an owner entity.

6. A system as claimed in claim 5 wherein the multiple users comprise users internal to the owner entity.

7. A system as claimed in claim 1 wherein the interface is provided by web pages that can be transmitted from the repository to the user.

9. A system as claimed in claim 1 wherein said server is configured to store and download text and digital images.

10. A system as claimed in claim 1 wherein the repository comprises a database.

11. A system as claimed in claim 10 wherein the repository comprises a spreadsheet.

8. A system as claimed in claim 8 wherein said server is configured to provide the user with links to web pages.

12. A method for providing guidance to a user in response to user entered data, the method comprising the steps of:

uploading user information to a server;

downloading from the server, web pages configured to direct a user to a repository within the server, the repository configured with task guidance questions and answer choices;

uploading user responses input into the web pages to the server; and

downloading from the server guidance on acceptable procedures responsive to the information input from the user.

13. A method as claimed in claim 12 further comprising the step of configuring the server to be secured by user password.

14. A method as claimed in claim 12 wherein the task guidance questions and answer choices comprise intellectual property sharing task guidance.

15. A method as claimed in claim 12 wherein said user comprises multiple users.

16. A method as claimed in claim 12 further comprising the step of configuring the server to store and download text and digital images.

17. A method as claimed in claim 12 wherein the repository comprises a database.

18. A method as claimed in claim 12 wherein the repository comprises a spreadsheet.