System and method for routing email messages to appropriate ones of geographically distributed email servers
First Claim
1. A method of routing email messages to an appropriate one of a plurality of geographically distributed email servers for handling by personnel assigned to such appropriate one without requiring human intervention for said routing, the method comprising:
- receiving an email message at a first server;
executing software on said first server to autonomously determine characteristic information of a user having submitted information included in said email message;
executing software on said first server to autonomously determine an appropriate one of a plurality of geographically distributed email servers for receipt of said email message based at least in part on said appropriate one having a characteristic associated therewith that corresponds to the determined characteristic information of said user; and
executing software on said first server to autonomously route said email message to the determined appropriate one of said plurality of geographically distributed email servers for handling of said email message by personnel assigned thereto.
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Accused Products
Abstract
A system and method are disclosed which enable email messages to be routed to an email server determined to be appropriate for handling such email messages without requiring human intervention to accomplish such routing. Preferably, an entity implements a web server and a plurality of geographically distributed email servers. A user submits information to the web server, which is formatted into an email message and transmitted to an email server. The email server autonomously determines the appropriate one of a plurality of geographically distributed email servers to which the email message should properly be routed, and then autonomously sends the email message to such appropriate email server for handling by personnel assigned thereto. Alternatively, the web server may autonomously determine the appropriate email server to which the email message should be routed. Such appropriate email server is determined as having an associated characteristic corresponding to a characteristic of the user.
32 Citations
20 Claims
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1. A method of routing email messages to an appropriate one of a plurality of geographically distributed email servers for handling by personnel assigned to such appropriate one without requiring human intervention for said routing, the method comprising:
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receiving an email message at a first server;
executing software on said first server to autonomously determine characteristic information of a user having submitted information included in said email message;
executing software on said first server to autonomously determine an appropriate one of a plurality of geographically distributed email servers for receipt of said email message based at least in part on said appropriate one having a characteristic associated therewith that corresponds to the determined characteristic information of said user; and
executing software on said first server to autonomously route said email message to the determined appropriate one of said plurality of geographically distributed email servers for handling of said email message by personnel assigned thereto. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A server for autonomously routing email messages received thereby to an appropriate one of a plurality of geographically distributed email servers for handling by personnel assigned to such appropriate one, the server comprising:
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communicative coupling to a communication network over which email messages are received;
memory storing computer executable software code;
processor for executing said software code to autonomously determine an appropriate one of a plurality of geographically distributed email servers for handling an email message received via said communicative coupling, and to autonomously route said email message to the determined appropriate one of said plurality of geographically distributed email servers;
wherein said processor executes said software code to autonomously determine characteristic information of a user having submitted information included in said email message, said processor executes said software code to autonomously determine an appropriate one of a plurality of geographically distributed email servers for receipt of said email message based at least in part on said appropriate one having a characteristic associated therewith that corresponds to the determined characteristic information of said user, and said processor executes said software code to autonomously route said email message to the determined appropriate one of said plurality of geographically distributed email servers for handling of said email message by personnel assigned thereto. - View Dependent Claims (16, 17, 18)
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19. A system comprising:
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plurality of geographically distributed email servers of an entity communicatively coupled to a communication network;
web server communicatively accessible by at least one processor-based device, said web server executing software thereon to present an interface for said entity to a user accessing said web server via said at least one processor-based device, wherein said interface enables said user to interact therewith to convey information to said web server; and
either said web server or one of said plurality of geographically distributed email servers executing software to autonomously route information conveyed to said web server from said user as an email message to one of said plurality of geographically distributed email servers determined to be appropriate for handling of such email message by personnel assigned to the determined appropriate one. - View Dependent Claims (20)
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Specification