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System and method for routing email messages to appropriate ones of geographically distributed email servers

  • US 20030081591A1
  • Filed: 10/31/2001
  • Published: 05/01/2003
  • Est. Priority Date: 10/31/2001
  • Status: Abandoned Application
First Claim
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1. A method of routing email messages to an appropriate one of a plurality of geographically distributed email servers for handling by personnel assigned to such appropriate one without requiring human intervention for said routing, the method comprising:

  • receiving an email message at a first server;

    executing software on said first server to autonomously determine characteristic information of a user having submitted information included in said email message;

    executing software on said first server to autonomously determine an appropriate one of a plurality of geographically distributed email servers for receipt of said email message based at least in part on said appropriate one having a characteristic associated therewith that corresponds to the determined characteristic information of said user; and

    executing software on said first server to autonomously route said email message to the determined appropriate one of said plurality of geographically distributed email servers for handling of said email message by personnel assigned thereto.

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