Method of delivering enterprise data through a call center
First Claim
Patent Images
1. A method of providing enterprise information to a client through a call center of the enterprise, such method comprising:
- detecting an identity of the client based upon call associated information received through a call connection between the client and the call center;
presenting the client with a plurality of options based upon the identity of the client; and
presenting the client with enterprise information based upon a selected option of the plurality of options.
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Abstract
A method and apparatus are described for providing enterprise information to a client through a call center of the enterprise. The method includes the steps of detecting an identity of the client based upon call associated information received through a call connection between the client and the call center, presenting the client with a plurality of options based upon the identity of the client and presenting the client with enterprise information based upon a selected option of the plurality of options.
13 Citations
36 Claims
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1. A method of providing enterprise information to a client through a call center of the enterprise, such method comprising:
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detecting an identity of the client based upon call associated information received through a call connection between the client and the call center;
presenting the client with a plurality of options based upon the identity of the client; and
presenting the client with enterprise information based upon a selected option of the plurality of options. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. An apparatus for providing enterprise information to a client through a call center of the enterprise, such apparatus comprising:
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means for detecting an identity of the client based upon call associated information received through a call connection between the client and the call center;
means for presenting the client with a plurality of options based upon the identity of the client; and
means for presenting the client with enterprise information based upon a selected option of the plurality of options. - View Dependent Claims (19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
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35. An apparatus for providing enterprise information to a client through a call center of the enterprise, such apparatus comprising:
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a call analyzer adapted to detect an identity of the client based upon call associated information received through a call connection between the client and the call center;
a predetermined menu adapted to present the client with a plurality of options based upon the identity of the client; and
a communication controller adapted to present the client with enterprise information based upon a selected option of the plurality of options. - View Dependent Claims (36)
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Specification