Call center administration manager
First Claim
1. A company call center comprising:
- a plurality of call-center resources running on a third-party network, the plurality of resources comprising a first server and a second resource;
a third server running on a private network of the company behind a firewall;
a database for storing sensitive information, the database running on the private network behind the firewall, the database communicating with the third server;
wherein the second resource generates a first record of sensitive data, and transmits the first record to the database through the first server and the third server;
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Accused Products
Abstract
A network-based call center for managing a company'"'"'s interactions with its customers uses resources supplied by an application service provider. The call center stores sensitive information on a database within the company'"'"'s private network, behind a firewall. When a call center resource or another client or server obtains new sensitive information, the resource writes the information to the database and then erases the information. When a resource needs sensitive information stored on the database, the resource requests the information from the database, uses it, and then erases the information. The call center further provides a browser-based tool, running on the Internet, for enabling non-technical personnel of the company to provision a call center from the resources of the application service provider.
102 Citations
9 Claims
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1. A company call center comprising:
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a plurality of call-center resources running on a third-party network, the plurality of resources comprising a first server and a second resource;
a third server running on a private network of the company behind a firewall;
a database for storing sensitive information, the database running on the private network behind the firewall, the database communicating with the third server;
wherein the second resource generates a first record of sensitive data, and transmits the first record to the database through the first server and the third server;
- View Dependent Claims (2, 3, 4, 5)
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6. A company call center comprising:
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a plurality of call-center resources running on a third-party network, the plurality of resources comprising a first resource that generates data;
a database for storing sensitive information, the database running on a private network of the company behind a firewall; and
means for transmitting the generated data from the first resource to the database. - View Dependent Claims (7, 8, 9)
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Specification