Method and apparatus for maintaining conversation threads in electronic mail

• US 20030101065A1
• Filed: 11/27/2001
• Published: 05/29/2003
• Est. Priority Date: 11/27/2001
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Rohall, Steven L., Kellerman, Seymour
• Application Number:
  US09/995,151
• Publication Number:
  US 20030101065A1
• Time in Patent Office: Days
• US Class Current: 705/1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads

Abstract

A technique for creating and visualizing complete conversation-thread trees in an electronic mail environment includes a mail agent which creates a shadow document upon sending or receiving an original document. The shadow document includes references to a parent or child document(s). Optionally, the shadow document may include references to the root document of a conversation-thread tree, as well as meta data which may include header information, such as sender, receiver, original size, subject, date, carbon copies, etc., and key words from the content of the document or any attachments. An algorithm can be used to recursively traverse the references to the parent of each shadow document, and, once the root of a conversation-thread tree has been identified, to then recursively traverse all references to child documents. In this manner, a tree representing a complete conversation thread may be determined. The data identifying the shadow documents and which form the nodes of the conversation thread tree may be provided to program code which visually renders the conversation thread tree as part of a user interface.

Claims

1. In a computer system operatively coupled to a network and capable of executing a communication process for sending and receiving electronic mail documents, a method comprising:

(A) creating a shadow document from an original document;

(B) identifying one of a parent and child document of the original document and storing a reference thereto in the shadow document; and

(C) storing the shadow document in memory.

2. The method of claim 1 wherein (A) further comprises:

(A1) parsing the original document for selected of the logistical data.

3. The method of claim 2 wherein the logistical data comprises any of sender, a receiver, original size, subject, date, carbon copies of the original document.

4. The method of claim 1 wherein (A) further comprises:

(A1) filtering the original document for selected content.

5. The method of claim 2 wherein the shadow document further comprises selected data from the content of the original document.

6. The method of claim 1 wherein the shadow document is created upon transmission of an original document to the communication process.

7. The method of claim 1 wherein the shadow document is created upon the sending of an original document by the communication process.

8. The method of claim 1 wherein the shadow document is created upon the receipt of a request to delete the original document by the communication process.

9. The method of claim 1 wherein a shadow document for an electronic mail message further comprises a reference to one of the original content and original attachments of the electronic mail message.

13. The method of claim 1 further comprising:

(D) presenting graphical representations of a plurality of documents in a manner which indicates relationships among the documents.

14. The method of claim 13 wherein at least one of the plurality of presented documents is an original document.

15. The method of claim 13 wherein at least one of the plurality of presented documents is a shadow document.

16. The method of claim 1 further comprising:

(E) resolving the reference in a shadow document to one of the parent and child document; and

(F) maintaining in memory data identifying a plurality of shadow documents and any parent and child documents thereof.

17. The method of claim 13 wherein (D) comprises:

(D1) presenting the organized plurality of shadow documents with graphical representations in a parallel tree arrangement.

10. A computer program product for use with a computer system operatively coupled to a network and capable of executing a communication process for sending and receiving electronic mail documents, the computer program product comprising a computer useable medium having embodied therein program code comprising:

(A) program code for creating a shadow document from an original document;

(B) program code for identifying one of a parent and child document of the original document; and

(C) program code for storing the shadow document in memory.

11. A computer data signal embodied in a carrier wave for use with a computer system operatively coupled to a network and capable of executing a communication process for sending and receiving electronic mail documents, the computer data signal comprising:

(A) program code for creating a shadow document from an original document;

(B) program code for identifying one of a parent and child document of the original document; and

(C) program code for storing the shadow document in memory.

12. An apparatus for use with a computer system operatively coupled to a network and capable of executing a communication process for sending and receiving electronic mail documents, the apparatus comprising:

(A) program logic for creating a shadow document from an original document;

(B) program logic for identifying one of a parent and child document of the original document; and

(C) program logic for storing the shadow document in memory.

18. In a computer system operatively coupled to a network and capable of executing a communication process for sending and receiving electronic mail documents, a method comprising:

(A) creating a shadow document from an original document upon sending of the original document by the communication process;

(B) identifying one of a parent and child document of the sent original document and storing a reference thereto in the shadow document;

(C) creating a shadow document from an original document received from another communication process;

(D) identifying one of a parent and child document of the received original document and storing a reference thereto in the shadow document; and

(E) storing the shadow documents in memory.

19. The method of claim 18 further comprising:

(F) resolving the reference in a shadow document to one of the parent and child document; and

(G) maintaining data identifying a plurality of shadow documents and any references to any parent and child documents thereof.

20. The method of claim 18 further comprising:

(H) presenting graphical representations of a plurality of documents in a manner which indicates relationships among the documents.