Voice browsing while waiting in a hold queue
First Claim
Patent Images
1. A method for managing voice browsing while a call is on hold comprising:
- receiving a call from a particular caller at an on hold system;
responsive to a selection of a help subject by said particular caller, prompting said particular caller with a menu of browsable help information specified for said help subject; and
responsive to a selection from among said menu of browsable help information, translating a web script for said selection from among said menu of browsable help information into audio output to said particular caller.
1 Assignment
0 Petitions
Accused Products
Abstract
A method, system, and program for voice browsing while waiting in a hold queue are provided. Callers waiting in a hold queue are prompted to select a help subject for a call. A specified menu of browsable help information is output to the caller according to the help subject selected by the caller. Then, a web script is translated into audio output to the caller for a the caller'"'"'s selection from the specified menu of browsable help information.
73 Citations
21 Claims
-
1. A method for managing voice browsing while a call is on hold comprising:
-
receiving a call from a particular caller at an on hold system;
responsive to a selection of a help subject by said particular caller, prompting said particular caller with a menu of browsable help information specified for said help subject; and
responsive to a selection from among said menu of browsable help information, translating a web script for said selection from among said menu of browsable help information into audio output to said particular caller. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A system for managing voice browsing while a call is on hold comprising:
-
an on hold system for holding a call from a particular caller;
means responsive to a selection of a help subject by said particular caller, for prompting said particular caller with a menu of browsable help information specified for said help subject; and
means responsive to a selection from among said menu of browsable help information, for translating a web script for said selection from among said menu of browsable help information into audio output to said particular caller. - View Dependent Claims (9, 10, 11, 12, 13, 14, 21)
-
-
15. A computer program product for managing voice browsing while a call is on hold, said computer program product comprising:
-
a recording medium;
means, recorded on said recording medium, for managing a call from a particular caller on hold;
means, recorded on said recording medium, for prompting said particular caller with a menu of browsable help information specified for a help subject select by said particular caller; and
means, recorded on said recording medium, for translating a web script for a selection by said particular caller from among said menu of browsable help information into audio output to said particular caller. - View Dependent Claims (16, 17, 18, 19)
-
-
20. A method for managing general voice browsing for a call on hold comprising:
-
receiving a call from a particular caller at an on hold system;
responsive to receiving a web page selection from said particular caller via a telephony device, requesting said web page selection from a server system via a network; and
responsive to receiving a web script for said web page selection, translating said web script into audio output to said caller.
-
Specification