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Voice browsing while waiting in a hold queue

  • US 20030103618A1
  • Filed: 12/03/2001
  • Published: 06/05/2003
  • Est. Priority Date: 12/03/2001
  • Status: Abandoned Application
First Claim
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1. A method for managing voice browsing while a call is on hold comprising:

  • receiving a call from a particular caller at an on hold system;

    responsive to a selection of a help subject by said particular caller, prompting said particular caller with a menu of browsable help information specified for said help subject; and

    responsive to a selection from among said menu of browsable help information, translating a web script for said selection from among said menu of browsable help information into audio output to said particular caller.

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