Planning board display system

• US 20030120525A1
• Filed: 04/30/2002
• Published: 06/26/2003
• Est. Priority Date: 12/21/2001
• Status: Abandoned Application

• Current Assignee: Caterpillar Incorporated
• Original Assignee: Caterpillar Incorporated
• Inventors: Shepard, Jim, Feser, John, Travaillot, Paul, Janda, Steven
• Application Number:
  US10/134,610
• Publication Number:
  US 20030120525A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0645 Rental transactions; Leasing transactions

Abstract

A system is provided for planning work in an equipment rental business. The system includes a planning board display for displaying one or more entries related to one or more pieces of equipment to be rented or returned, wherein at least one entry includes an indication of status prioritizing work in the equipment rental business.

Claims

1. A system for planning work in an equipment rental business, the system comprising:

a planning board display for displaying one or more entries related to one or more pieces of equipment to be rented or returned, wherein at least one entry includes an indication of a status prioritizing work in the equipment rental business.

2. The system of claim 1, wherein the indication of the status includes one or more of the following:

a text indication included with the entry, color-coding of the entry, an icon associated with the entry, and flashing of the entry.

3. The system of claim 1, further including:

a computer configured to control the planning board display.

4. The system of claim 3, wherein the computer is further configured to associate a status and indication of status with each entry.

5. The system of claim 3, wherein the computer is further configured to accept instructions to perform one or more of the following actions:

add an entry to the planning board display, delete an entry from the planning board display, and amend an entry of the planning board display.

6. The system of claim 3, further including:

a handheld device having wireless capability; and

a communication device, operably connected to the computer, for sending communications to and receiving communications from the handheld device.

7. The system of claim 6, wherein the handheld device is configured to receive rental information associated with the one or more entries of the planning board display.

8. The system of claim 7, wherein the handheld device includes a task list based on the received rental information and the status of the one or more entries.

9. The system of claim 8, wherein the task list is prioritized based on the status of the one or more entries.

10. The system of claim 7, wherein the rental information includes one or more of:

customer identification, delivery time, configuration of equipment, associated accessories, status of equipment, location of equipment, accessories to be purchased, and required maintenance of equipment.

11. The system of claim 6, wherein the handheld device is configured to send information about the status of a piece of equipment.

12. The system of claim 6, wherein the handheld device includes a sensor for gathering information from a piece of equipment.

13. The system of claim 12, wherein the sensor includes one or more of:

radio frequency identification tag reader and bar code reader.

14. The system of claim 3, further including:

a sensor having wireless capability; and

a communication device, operably connected to the computer, for receiving information from the sensor.

15. The system of claim 14, wherein the sensor includes one or more of:

radio frequency identification tag reader and bar code reader.

16. The system of claim 14, wherein the sensor sends information about a location of a piece of equipment to the communication device.

17. The system of claim 14, wherein the sensor sends information when a piece of equipment enters a rental location.

18. The system of claim 1, wherein the planning board display also includes customer service parameters.

19. The system of claim 18, wherein the customer service parameters include one or more of:

on-time delivery percentage, reliability percentage, average recycle time, and average in-store transaction times.

20. The system of claim 19, wherein the customer service parameters are automatically calculated based on information about the one or more pieces of equipment to be rented or returned and the status of each piece of equipment.

21. The system of claim 1, wherein the status is based on one or more of the following factors:

scheduled pick-up time of a piece of equipment, time of delivery for the piece of equipment, estimated time of returning equipment, and time the equipment must be ready to meet the time of delivery.

22. A method for planning work in an equipment rental business, the method comprising:

receiving a rental request for a piece of equipment;

determining a status of the piece of equipment; and

displaying an indication of the status, wherein the status indicates a priority for work in the equipment rental business.

23. The method of claim 22, further including:

providing further information about the rental request.

24. The method of claim 22, wherein the status is determined automatically.

25. The method of claim 22, wherein the status is based on one or more of the following factors:

scheduled pick-up time of a piece of equipment, time of delivery for the piece of equipment, and time the equipment should be ready to meet the time of delivery.

26. A method of improving customer service in an equipment rental business, the method comprising:

receiving one or more rental requests for one or more pieces of equipment;

determining the status of at least one of the pieces of equipment;

displaying an indication of the status, wherein the status indicates a priority for work in the equipment rental business; and

determining one or more actions based on the rental requests and the status of each piece of equipment.

27. The method of claim 26, further including:

determining goals for a set of customer service parameters; and

displaying information about the customer service parameters based on the determined goals.