Method and system for modifying the behavior of an application based upon the application's grammar

• US 20030144846A1
• Filed: 01/31/2002
• Published: 07/31/2003
• Est. Priority Date: 01/31/2002
• Status: Abandoned Application

• Current Assignee: Comverse Incorporated (Mavenir Group Holdings Ltd.)
• Original Assignee: Comverse Incorporated (Mavenir Group Holdings Ltd.)
• Inventors: Schmandt, Christopher M., Denenberg, Lawrence A.
• Application Number:
  US10/066,154
• Publication Number:
  US 20030144846A1
• Time in Patent Office: Days
• US Class Current: 704/277
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 2015/228 of application context

Abstract

A voice application platform receives information, such as a grammar and/or a prompt, from an application, which is indicative of the response(s) that the application expects. The voice application platform modifies the way the user can interact with the user interface and the application as a function of the expected responses. The voice application platform can provide a more consistent user interface by enabling the user to use terms or commands that the user is familiar with to interact with the application and the voice application platform performs the conversion between the user response and the response expected by the application in a manner transparent to the user and the application. The voice application platform can store information about the user and provide the appropriate information to the application (as requested) automatically based upon prior authorization from the user or by the voice application platform prompting the user on an as necessary basis. The voice application platform can also provide contextually based added functionality that is apparent or transparent to the user, for example, help for the user interface commands and help for the remote application.

Claims

1. An apparatus comprising:

a general purpose computer including associated memory storage;

a voice application platform adapted for receiving a unit of input information from an application, said voice application platform including a speech recognizer for recognizing speech as a function of said unit of input information; and

a command processor adapted for analyzing a first unit of input information by said voice application platform and identifying a characteristic of said first unit of input information received and for modifying said first unit of input information to form a modified first unit of input information as a function of said characteristic.

2. An apparatus according to claim 1 wherein said first unit of input information includes a grammar.

3. An apparatus according to claim 1 wherein said characteristic is indicative that said first unit of input information includes a set of terms and said first unit of input information is modified to produce said modified first unit of input information that includes at least one additional term not included in said first unit of input information.

4. An apparatus according to claim 3 wherein said at least one additional term is a synonym of at least one term in said set of terms.

5. An apparatus according to claim 3 wherein said at least one additional term can be part of a phrase within which at least one term in said set of terms can be used.

6. An apparatus according to claim 3 wherein said at least one additional term is associated with a first function that can be performed when said voice application platform recognizes said at least one addition term.

7. An apparatus according to claim 3 wherein said set of terms is representative of a set of responses expected to be received by said application and said at least one additional term is a synonym of at least one term in said set of terms.

8. An apparatus according to claim 3 wherein said set of terms is representative of a set of responses expected to be received by said application and said at least one additional term is associated with a first function that can be performed when said voice application platform recognizes said at least one addition term, whereby said first function is adapted to include in a response to be sent to said application, at least one term in said set of terms.

9. An apparatus according to claim 8 wherein said first function is further adapted for substituting said at least one term in said set of terms for said at least one additional term in a response to be sent to said application.

10. An apparatus according to claim 3 wherein said set of terms is representative of a set of responses expected to be received by said application and said at least one additional term is associated with a first function that can be performed when said voice application platform recognizes said at least one addition term, whereby said first function is adapted to include, in a response to be sent to said application, a term selected from a memory as a function of said at least one additional term recognized by said voice application platform.

11. An apparatus according to claim 10 wherein said term selected from a memory is associated with a user of said voice application platform.

12. An apparatus according to claim 3, wherein said command processor is connected to said speech recognizer and adapted for receiving user responses recognized by said speech recognizer and for modifying said user response if said response matches one of said additional terms of the modified first unit of input information.

13. An apparatus according to claim 1 wherein said first unit of input information includes a first type of input information associated with a first speech recognizer based upon a first speech recognition paradigm and said first unit of input information is modified to produce a second unit of input information which includes a second type of input information associated with a second speech recognizer based upon a second speech recognition paradigm which is different from said first speech recognition paradigm.

14. An apparatus according to claim 13 wherein said second unit of input information includes input information that is the speech equivalent to the input information in said first unit of input information with respect to the speech recognized.

15. An apparatus according to claim 13 wherein said first unit of input information represents a first set of terms and said second unit of input information represents a second set of terms and said first set of terms is a subset of said second set of terms.

16. An apparatus according to claim 1 further comprising a prompt synthesizer adapted for receiving information representative of a prompt, and wherein said first unit of input information includes information representative of a prompt and said command processor receives said information representative of a prompt and said command processor modifies said first unit of input information as a function of said information representative of a prompt.

17. An apparatus according to claim 1 further comprising a prompt synthesizer adapted for receiving information representative of a prompt, and wherein information representative of a first prompt is received from said application and said voice application platform is adapted for presenting said first prompt to a user and a second prompt to said user.

18. An apparatus comprising:

a general purpose computer including associated memory storage;

a voice application platform adapted for receiving a unit of input information from an application, said voice application platform including a speech recognizer for recognizing speech as a function of said unit of input information; and

an command processor adapted for analyzing a first unit of input information and identifying a characteristic of said first unit of information received by said voice application platform and for replacing said first unit of information with a second unit of input information selected as a function of said characteristic.

19. An apparatus according to claim 18 wherein said first unit of input information is a grammar and said second unit of input information is a grammar.

20. An apparatus according to claim 18 wherein said characteristic is indicative that said first unit of input information includes a first set of terms and said second unit of input information includes at least one term not included in said first set of terms of.

21. An apparatus according to claim 20 wherein said at least one term is a synonym of at least one term in said first set of terms.

22. An apparatus according to claim 20 wherein said at least one term can be part of a phrase within which at least one term in said first set of terms can be used.

23. An apparatus according to claim 20 wherein said at least one term is associated with a function that is performed by said voice application platform.

24. An apparatus according to claim 20 wherein said set of first terms is representative of a set of responses expected by said application and said at least one term is a synonym of at least one term in said first set of terms.

25. An apparatus according to claim 20 wherein said first set of terms is representative of a set of responses expected by said application and said at least one term is associated with a function that is performed when said voice application platform recognizes said at least one term, whereby said function is adapted to include in a response to be sent to said application, at least one term in said set of terms.

26. An apparatus according to claim 25 wherein said function is further adapted for substituting said at least one term in said set of terms for said at least one term in a response to be sent to said application.

27. An apparatus according to claim 20 wherein said first set of terms is representative of a set of responses expected by said application and said at least one term is associated with a function that is performed when said voice application platform recognizes said at least one term, whereby said function is adapted to include in a response to be sent to said application, a term selected from a memory as a function of said at least one term recognized by said voice application platform.

28. An apparatus according to claim 27 wherein said term selected from a memory is associated with a user of said voice application platform.

29. An apparatus according to claim 20, wherein said command processor is connected to said speech recognizer and further adapted for receiving user responses recognized by said speech recognizer and for modifying said user response if said response matches said at least one term included in said first set of terms.

30. An apparatus according to claim 18 wherein said first unit of input information includes a first type of input information associated with a first speech recognizer based upon a first speech recognition paradigm and said first unit of input information is replaced with a second unit of input information which includes a second type of input information associated with a second of speech recognizer based upon a second speech recognition paradigm.

31. An apparatus according to claim 30 wherein said second unit of input information is the speech equivalent to said first unit of input information with respect to the speech recognized.

32. An apparatus according to claim 30 wherein said first unit of input information represents a first set of terms and said second unit of input information represents a second set of terms and said first set of terms is a subset of said second set of terms.

33. An apparatus according to claim 18 further comprising a prompt synthesizer for receiving information representative of a prompt, and wherein said first unit of input information includes information representative of a first prompt and said command processor receives said information representative of said first prompt and said command processor modifies said first unit of input information as a function of said information representative of said first prompt.

34. An apparatus according to claim 18 further comprising a prompt synthesize for receiving information representative of a prompt, and wherein said information representative of said first prompt is received from said application and said voice application platform is adapted for presenting said first prompt to a user and a second prompt to said user.

35. A method of providing a user interface comprising:

receiving a first unit of input information from an application, said first unit of input information including information representative of a first set of responses expected to be received by the application;

analyzing said first unit of input information to identify a characteristic of said first unit of input information;

modifying said first unit of input information as a function of said characteristic of first unit of input information to produce a second unit of input information representative of a second set of responses.

36. A method according to claim 35 wherein said first set of input information includes a first grammar.

37. A method according to claim 35 wherein said first set of responses represented by said first unit of input information is a subset of the second set of response represented by said second unit of input information.

38. A method according to claim 35 wherein said second set of responses represented by said second unit of input information includes at least one response that is not included in said first set of response represented by said first set of input information.

39. A method according to claim 35 wherein said first set of responses represented by said first unit of input information and said second set of response represented by said second unit of input information have a subset of responses in common with the responses represented by the first unit of information and the second information.

40. A method according to claim 35 wherein said first unit of input information is representative of responses expected by said application and said second unit of input information is representative of a second set of responses that includes at least one response that is a synonym of at least one response in said first set of responses.

41. A method according to claim 35 wherein said first unit of input information is representative of responses expected by said application and said second unit of input information is representative of a second set of responses that includes at least one response that is not included in said first set of responses.

42. A method according to claim 41 further comprising the steps of:

receiving said at least one response not included in said first set of responses and

executing a function associated with said at least one response not included in said first set of responses.

43. A method according to claim 42 further comprising the steps of:

producing a resulting response including a response from said first set of responses and

sending said resulting response to said remote application.

44. A method according to claim 35 wherein said first unit of input information includes a first type of input information associated with a first speech recognizer based upon a first speech recognition paradigm and is modified to produce said second unit of input information which includes as second type of input information associated with a second speech recognizer based upon a second speech recognition paradigm which is different from said first speech recognition paradigm.

45. A method according to claim 44 wherein said second unit of input information includes input information that is the speech equivalent to the input information in said first unit of input information with respect to the speech recognized.

46. A method according to claim 44 wherein said first unit of input information represents a first set of terms and said second unit of input information represents a second set of terms and said first set of terms is a subset of said second set of terms.

47. A method according to claim 35 wherein said first unit of input information includes information representative of a prompt presented by said application, said method further comprising the steps of:

analyzing said information representative of a prompt to identify a characteristic of said information representative of a prompt and

modifying said first unit of input information as a function of said characteristic of said information representative of a prompt to produce a second unit of input information representative of a second set of responses.

48. A method of providing a user interface comprising:

receiving a first unit of input information from an application, said first unit of input information including information representative of a first set of responses expected to be received by said application;

analyzing said first unit of input information to identify a characteristic of said first unit of input information;

replacing said first unit of input information with a second unit of input information representative of a second set of responses selected as a function of said characteristic of first unit of information.

49. A method according to claim 48 wherein said first set of input information is a first grammar.

50. A method according to claim 48 wherein said first set of responses represented by said first unit of input information is a subset of the second set of responses represented by said second unit of input information .

51. A method according to claim 48 wherein said second set of responses represented by said second unit of input information includes at least one response that is not included in said first set of responses represented by said first set of input information.

52. A method according to claim 48 wherein said first set of responses represented by said first unit of input information and said second set of responses represented by said second unit of input information have a subset of responses in common with the responses represented by the first unit of information and the second information.

53. A method according to claim 48 wherein said first unit of input information is representative of responses expected by said application and said second unit of input information is representative of a second set of responses that includes at least one response that is a synonym of at least one response in said first set of responses.

54. A method according to claim 48 wherein said first unit of input information is representative of responses expected by said application and said second unit of input information is representative of a second set of responses that includes at least one response that is not included in said first set of responses.

55. A method according to claim 54 further comprising the steps of:

receiving said at least one response not included in said first set of responses and

executing a function associated with said at least one response not included in said first set of responses.

56. A method according to claim 55 further comprising the steps of:

producing a resulting response including a response from said first set of responses and

sending said resulting response to said remote application.

57. A method according to claim 48 wherein said first unit of information includes a first type of input information associated with a first type of speech recognizer based upon a first speech recognition paradigm and is replaced by said second unit of input information which includes as second type of input information associate with a type of speech recognizer based upon a second speech recognition paradigm which is different from said first speech recognition paradigm.

58. A method according to claim 57 wherein said second unit of input information includes input information that is the speech equivalent to the input information in said first unit of input information with respect to the speech recognized.

59. A method according to claim 57 wherein said first unit of input information represents a first set of terms and said second unit of input information represents a second set of terms and said first set of terms is a subset of said second set of terms.

60. A method according to claim 48 wherein said first unit of input information includes information representative of a prompt presented by said application, said method further comprising the steps of:

analyzing said information representative of a prompt to identify a characteristic of said information representative of a prompt and

replacing said first unit of input information with a second unit of input information representative of a second set of responses as a function of said characteristic of said information representative of a prompt to produce.

61. An apparatus comprising:

a general purpose computer including associated memory storage;

a voice application platform adapted for receiving a unit of input information from and sending a response to an application, said voice application platform including a speech recognizer for recognizing speech as a function of said unit of input information; and

a command processor adapted for analyzing a first unit of input information and identifying a characteristic of a first unit of input information input into said voice application platform and for selecting a response to be sent to said application as a function of said characteristic.

62. An apparatus according to claim 61 wherein said first unit of input information includes a grammar.

63. An apparatus according to claim 61 wherein said characteristic is indicative that said first unit of input information includes a set of terms.

64. An apparatus according to claim 63 wherein said set of terms is representative of a numeric value.

65. An apparatus according to claim 63 wherein said set of terms is selected from the group including days of the week, months of the year and years.

66. An apparatus according to claim 61 wherein said input processor is adapted for sending said response to said application without said speech recognizer recognizing speech.

67. An apparatus according to claim 61 further including a prompt generator adapted for generating a prompt, and said input processor is adapted for sending said response to said application without generating a prompt.

68. An apparatus according to claim 61 further including a prompt generator adapted for generating a prompt, wherein said unit of input information includes information representative of a first prompt and said input processor is adapted for sending said response to said application without generating said first prompt.

69. An apparatus according to claim 61 further including a prompt generator adapted for generating a prompt, wherein said unit of input information includes information representative of a first prompt and said input processor is adapted for modifying said first prompt to create a second prompt including said first prompt and an additional prompt, and for sending said response to said application as a function of said characteristic of said first unit of input information and if said speech recognizer recognizes a user response corresponding to a response to said additional prompt.

70. An apparatus according to claim 69 wherein said first unit of input information includes information representative of an account number, said response to be sent to said application is an account number and said additional prompt represents a query asking for authorization to include said account number in said response.

71. An apparatus according to claim 61 wherein said response is a predefined response, stored in memory accessible by said voice application platform.

72. An apparatus according to claim 61 wherein said predefined response is associated with a user of said voice application platform.

73. An apparatus according to claim 61 wherein said voice application platform is further adapted for receiving a second unit of input information and for selecting a second response to send to said application as a function of said characteristic of said first unit of information.

74. An apparatus according to claim 73 wherein said voice application platform is further for identifying a characteristic of said second unit of input information and for selecting a second response to send to said application as a function of said characteristic of said second unit of information.

75. A method of providing a user interface comprising:

receiving a first unit of input information from an application, said first unit of input information including information representative of a first set of responses expected to be received by the application;

analyzing said first unit of input information to identify a characteristic of said first unit of input information;

selecting a response to be sent to said application as a function of said characteristic of first unit of input information.

76. A method according to claim 75 wherein said first set of input information includes a grammar.

77. A method according to claim 75 wherein said characteristic is indicative that said first unit of input information includes a set of terms.

78. A method according to claim 77 wherein said set of terms is representative of a numeric value.

79. A method according to claim 77 wherein said set of terms is selected from the group including days of the week, months of the year and years.

80. A method according to claim 75 further comprising the step of sending said selected response to said application.

81. A method according to claim 80 wherein said selected response is sent to said application without receiving input from a user.

82. A method according to claim 75 wherein said first unit of input information includes information representative of a prompt and said selected response is sent to said application without presenting a prompt to a user.

83. A method according to claim 75 wherein said first unit of input information includes information representative of a prompt and said selected response is sent to said application without presenting said prompt to a user.

84. A method according to claim 75 wherein said first unit of input information includes information representative of a first prompt and said method further comprises the steps of selecting a presenting a second prompt as a function said characteristic of said first unit of input information and presenting said second prompt to a user.

85. A method according to claim 84 further comprising the step of presenting said first prompt to said user.

86. A method according to claim 85 wherein said first unit of input information includes information representative of an account number, said response is a user account number, and said second prompt is a query asking said user for authorization to include said user account number in said response.

87. A method according to claim 75 wherein said step of selecting a response to be sent to said application as a function of said characteristic of first unit of input information, includes selecting a predefined response stored in a memory storage device.

88. A method according to claim 75 wherein said selected response is associated with a user of said user interface.

89. A method according to claim 75 further comprising the steps of receiving a second unit of input information from said application and selecting a second response to send to said application as a function of said characteristic of said first unit of information.

90. A method according to claim 75 further comprising the steps of

receiving a second unit of input information from said application;

analyzing said second unit of input information to identify a characteristic of said second unit of input information;

selecting a response to be sent to said application as a function of said characteristic of second unit of input.

91. An apparatus comprising:

general purpose computing means for processing data, including associated memory means for storing data;

voice application platform means for receiving a unit of input information from an application, said voice application platform means including a speech recognition means for recognizing speech as a function of said unit of input information; and

command processing means for analyzing a first unit of input information and identifying a characteristic of said first unit of input information received by said voice application platform means and for modifying said first unit of information as a function of said characteristic.

92. An apparatus according to claim 91 wherein said first unit of input information includes a grammar.

93. An apparatus according to claim 91 wherein said characteristic is indicative that said first unit of input information is representative of a first set of terms and said first unit of input information is modified to represent at least one additional term not included in said first set of terms.

94. An apparatus according to claim 93 wherein said at least one additional term is a synonym of at least one term in said first set of terms.

95. An apparatus according to claim 93 wherein said at least one additional term can be part of a phrase within which at least one term in said first set of terms can be used.

96. An apparatus according to claim 93 wherein said at least one additional term is associated with a first function that can be performed when said speech recognition means recognizes said at least one addition term.

97. An apparatus according to claim 93 wherein said first set of terms is representative of a set of responses expected to be received by said application and said at least one additional term is a synonym of at least one term in said set of terms.

98. An apparatus according to claim 93 wherein said first set of terms is representative of a set of responses expected to be received by said application and said at least one additional term is associated with a first function that can be performed when said voice application platform recognizes said at least one addition term, whereby said function is adapted to include in a response to be sent to said application, at least one term in said first set of terms.

99. An apparatus according to claim 98 wherein said function is further adapted for substituting said at least one term in said first set of terms for said at least one additional term in a response to be sent to said application.

100. An apparatus according to claim 93 wherein said first set of terms is representative of a set of responses expected to be received by said application and said at least one additional term is associated with a first function that can be performed when said speech recognition means recognizes said at least one addition term, whereby said function is adapted to include in a response to be sent to said application, a term selected from a memory as a function of said at least one additional term recognized by said speech recognition means.

101. An apparatus according to claim 100 wherein said term selected from a memory is associated with a user of said voice application platform means.

102. An apparatus according to claim 93, wherein said command processing means is connected to said speech recognition means and includes means for receiving user responses recognized by said speech recognition means and means for modifying said user response if said response matches one of said additional terms of the modified first unit of input information.

103. An apparatus according to claim 91 wherein said first unit of input information includes a first type of input information associated with a first speech recognition means based upon a first speech recognition paradigm and said first unit of input information is modified to produce a second unit of input information which includes a second type of input information associated with a second speech recognition means based upon a second speech recognition paradigm which is different from said first speech recognition paradigm.

104. An apparatus according to claim 103 wherein said second unit of input information includes input information that is the speech equivalent to the input information in said first unit of input information with respect to the speech recognized.

105. An apparatus according to claim 103 wherein said first unit of input information represents a first set of terms and said second unit of input information represents a second set of terms and said first set of terms is a subset of said second set of terms.

106. An apparatus according to claim 91 further comprising prompt synthesizer mean for receiving information representative of a prompt and for presenting a prompt to a user, and wherein said first unit of input information includes information representative of a prompt and said command processor receives said information representative of a prompt and said command processing means modifies said first unit of input information as a function of said information representative of a prompt.

107. An apparatus according to claim 91 further comprising a prompt synthesizer means for receiving information representative of a prompt and for presenting a prompt to a user, and wherein said information representative of said first prompt is received from said application and said voice application platform means is adapted for presenting said first prompt to a user and a second prompt to said user.

108. An apparatus comprising:

general purpose computing means for processing data, including associated memory means for storing data;

voice application platform means for receiving a unit of input information from an application, said voice application platform including a speech recognition means for recognizing speech as a function of said unit of input information; and

command processing means for analyzing a first unit of input information and identifying a characteristic of said first unit of information received by said voice application platform and for replacing said first unit of information with a second unit of input information selected as a function of said characteristic.

109. An apparatus according to claim 108 wherein said first unit of input information includes a grammar and said second unit of input information includes a grammar.

110. An apparatus according to claim 108 wherein said characteristic is indicative that said first unit of input information is representative of a first set of terms and said second unit of input information is representative of a second set of terms that includes at least one additional term not included in said first set of terms of.

111. An apparatus according to claim 110 wherein said at least one additional term is a synonym of at least one term in said first set of terms.

112. An apparatus according to claim 110 wherein said at least one additional term can be part of a phrase within which at least one term in said first set of terms can be used.

113. An apparatus according to claim 110 wherein said at least one additional term is associated with a function that is performed by said voice application platform means.

114. An apparatus according to claim 110 wherein said set of first terms is representative of a set of responses expected by said application and said at least one additional term is a synonym of at least one term in said first set of terms.

115. An apparatus according to claim 110 wherein said first set of terms is representative of a set of responses expected by said application and said at least one additional term is associated with a function that is perform when said speech recognition means recognizes said at least one additional term, whereby said function said function is adapted to include in a response to be sent to said application, whereby said function said function is adapted to include in a response to be sent to said application, at least one term in said set of terms.

116. An apparatus according to claim 115 wherein said function is further adapted for substituting said at least one term in said set of terms for said at least one additional term in a response to be sent to said application.

117. An apparatus according to claim 110 wherein said first set of terms is representative of a set of responses expected by said application and said at least one additional term is associated with a function that is performed when said speech recognition means recognizes said at least one additional term, whereby said function said function is adapted to include in a response to be sent to said application, a term selected from a memory as a function of said at least one additional term recognized by said voice application platform.

118. An apparatus according to claim 117 wherein said term selected from a memory is associated with a user of said voice application platform means.

119. An apparatus according to claim 110, wherein said command processing means is connected to said speech recognition means, said command processing means further including means for receiving a user response recognized by said speech recognition means and for modifying said user response if said response matches one of said additional terms of the second unit of input information.

120. An apparatus according to claim 108 wherein said first unit of input information includes a first type of input information associated with a first speech recognition means based upon a first speech recognition paradigm and said first unit of input information is replaced with a second unit of input information which includes a second type of input information associated with a second of speech recognition means based upon a second speech recognition paradigm.

121. An apparatus according to claim 120 wherein said second unit of input information is the speech equivalent to said first unit of input information with respect to the speech recognized.

122. An apparatus according to claim 120 wherein said first unit of input information represents a first set of terms and said second unit of input information represents a second set of terms and said first set of terms is a subset of said second set of terms.

123. An apparatus according to claim 108 further comprising prompt synthesizer means for receiving information representative of a prompt and for presenting a prompt to a user, and wherein said first unit of input information includes information representative of a prompt and said command processing means includes means for receiving said information representative of a prompt and said command processing means includes means for modifying said first unit of input information as a function of said information representative of a prompt.

124. An apparatus according to claim 108 further comprising a prompt synthesizer means for receiving information representative of a first prompt and for presenting a prompt to a user, and wherein said information representative of said first prompt is received from said application and said voice application platform means includes means for presenting said first prompt to a user and second prompt to said user.

125. An apparatus comprising

a general purpose computer including associated memory storage;

a voice application platform adapted for receiving a unit of input information from and sending a response to an application, said voice application platform including a speech recognizer for recognizing speech as a function of said unit of input information and a prompt generator adapted for producing a prompt as function of said unit of input information;

a first processor adapted for analyzing a first unit of input information and identifying a characteristic of a first unit of input information received from said voice application platform and for producing a second unit of input information as a function of said characteristic

a second processor adapted for selecting a response to be sent to said application as a function of said characteristic.

126. An apparatus according to claim 125 wherein said response to be sent to said application is selected from memory.

127. An apparatus according to claim 125 wherein said response to be sent to said application is selected from memory and said response is associated with a user of said voice application platform.

128. An apparatus according to claim 125 wherein said response to be sent to said application is selected from memory and said response includes personal information associated with a user of said voice application platform.

129. An apparatus according to claim 125 wherein said response to be sent to said application is selected from memory and said response includes an account number associated with a user of said voice application platform.

130. An apparatus comprising

a general purpose computer including associated memory storage;

a voice application platform adapted for receiving a unit of input information from and sending a response to an application, said voice application platform including a speech recognizer for recognizing speech as a function of said unit of input information and a prompt generator adapted for producing a prompt as function of said unit of input information;

a first processor adapted for analyzing a first unit of input information and identifying a characteristic of a first unit of input information received from said voice application platform and for producing a second unit of input information as a function of said characteristic

a second processor adapted for analyzing a received response recognized by said speech recognizer and for selecting a response to be sent to said application as a function of said received response.

131. An apparatus according to claim 130 wherein said response to be sent to said application is selected from memory.

132. An apparatus according to claim 130 wherein said response to be sent to said application is selected from the group including the received response and responses stored in memory.

133. An apparatus according to claim 130 wherein said response to be sent to said application is a synonym of said received response.