System and method for processing trip requests
First Claim
Patent Images
1. A method for processing a trip request having trip information, comprising the steps of:
- receiving the trip request from a traveler;
automatically routing the trip request to a travel counselor;
checking for other trip requests for the traveler; and
completing the trip request utilizing the trip information.
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Abstract
A system and method for planning trips and for processing trip requests that utilizes a centralized network for facilitating travel reservations and/or services. The system includes multi-purpose point of service terminals that provide a plurality of modules for various travel related applications such as an integrated e-mail booking module, a computer telephony integration module, a super passenger name record database, a customer database, a trip planning module, a customer relationship management module, a workflow module, and a low fare search module.
162 Citations
23 Claims
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1. A method for processing a trip request having trip information, comprising the steps of:
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receiving the trip request from a traveler;
automatically routing the trip request to a travel counselor;
checking for other trip requests for the traveler; and
completing the trip request utilizing the trip information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method of identifying a traveler in a trip request, comprising the steps of:
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receiving the trip request with traveler information;
displaying the traveler information in a screen pop;
collecting caller information from a caller; and
comparing the traveler information to the caller information. - View Dependent Claims (15)
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16. A method of planning a trip for a traveler, comprising the steps of:
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a) receiving a trip request with trip information for the trip;
b) populating a screen pop with the trip information;
c) searching for an air itinerary for the trip;
d) displaying a plurality of air travel options for the air itinerary, wherein the plurality of options are displayed in a first weighted hierarchy based on a policy;
e) optionally, searching for a car itinerary for the trip and displaying a plurality of car options for the car itinerary, wherein the plurality of car options are displayed in a second weighted hierarchy based on the policy;
f) optionally, searching for a limousine itinerary for the trip and displaying a plurality of limousine options for the limousine itinerary, wherein the plurality of limousine options are displayed in a third weighted hierarchy based on the policy; and
g) optionally, searching for a hotel itinerary for the trip and displaying a plurality of hotel options for the hotel itinerary, wherein the plurality of hotel options are displayed in a fourth weighted hierarchy based on the policy. - View Dependent Claims (17, 18, 19)
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20. A method of routing a trip request for a trip, comprising the steps of:
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scanning a queue containing a plurality of messages;
identifying a message that contains the trip request;
converting the identified message into a formatted trip request;
forwarding the formatted trip request to a designated queue for the next available agent to process; and
processing, by the next available agent, the trip request from the formatted message. - View Dependent Claims (21, 22)
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23. A computer program product comprising:
a computer readable medium having computer readable program code embodied therein that handles processing a trip request having trip information, the computer program product comprising;
computer readable program code configured to cause a computer to receive the trip request from a traveler;
computer readable program code configured to cause a computer to automatically route the trip request to an available travel counselor;
computer readable program code configured to cause a computer to check for other trip requests for the traveler; and
computer readable program code configured to cause a computer to complete the trip request utilizing the trip information.
Specification