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Location enhanced automatic work distribution

  • US 20030198337A1
  • Filed: 04/18/2002
  • Published: 10/23/2003
  • Est. Priority Date: 04/18/2002
  • Status: Active Grant
First Claim
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1. A method of assigning a plurality of resources to a plurality of work items to be served by at least some of the resources, the plurality of resources and work items being geographically distributed, comprising:

  • (a) selecting a first work item from the plurality of work items;

    (b) determining for the first work item a set of estimated wait times, each estimated wait time corresponding to at least one of the plurality of resources and comprising a respective time for the corresponding resource to relocate from at least a first location to a second location associated with the first work item; and

    (c) assigning at least one resource in the plurality of resources to the first work item based, at least in part, on the estimated wait time corresponding to the at least one resource.

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