Enhanced email management system

• US 20030233419A1
• Filed: 01/08/2003
• Published: 12/18/2003
• Est. Priority Date: 01/08/2002
• Status: Abandoned Application

• Current Assignee: SAP AG (SAP SE)
• Original Assignee: SAP AG (SAP SE)
• Inventors: Beringer, Joerg
• Application Number:
  US10/339,779
• Publication Number:
  US 20030233419A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

Systems and techniques to manage email documents using context information. In general, the technique includes displaying context information related to an email document. This context information might include a recent received email list, a recent sent email list, a project task description, or a suggested operation to perform on the email document. Furthermore, profile information related to a user associated with the email document may be displayed.

Claims

1. A method for managing electronic messages, the method comprising:

identifying a user associated with a received message;

retrieving profile information corresponding to the identified user; and

presenting the received message and the retrieved profile information to an end user.

2. The method of claim 1, wherein the received message comprises an identifier and a body, and

wherein said presenting comprises

displaying the identifier in a first portion of a display,

displaying the body in a second portion of the display, and

displaying the profile information in a third portion of the display.

3. The method of claim 1, wherein the identified user is an associated user.

4. The method of claim 1, wherein the identified user is the sender of the received message.

5. The method of claim 1, wherein said retrieving comprises retrieving profile information from a profile database including a plurality of entries, each entry including an associated user and corresponding profile information.

6. The method of claim 1, wherein said retrieving comprises retrieving profile information from metadata transmitted in connection with the received message.

7. The method of claim 1, wherein said retrieving comprises retrieving profile information from a database.

8. The method of claim 1, wherein the profile information is mined from at least one of an email message store and a non-email message store.

9. The method of claim 1, wherein the profile information comprises at least one of contact information, personal information, recent projects, activities, a photograph, and an icon.

10. A method for managing electronic messages, the method comprising:

receiving an email from a sender, the email including an identifier and a body;

retrieving context information associated with the email;

displaying the identifier in a first portion of a display;

displaying the body in a second portion of the display; and

displaying the context information in a third portion of the display.

11. The method of claim 10, wherein said retrieving comprises retrieving context information from metadata transmitted in connection with the email.

12. The method of claim 10, wherein said retrieving comprises retrieving context information from a database.

13. The method of claim 10, wherein the context information comprises a recent received email list from an associated user.

14. The method of claim 13, wherein the associated user is the sender of the email.

15. The method of claim 13, wherein said retrieving comprises searching an email folder.

16. The method of claim 10, wherein the context information comprises a recent sent email list to an associated user.

17. The method of claim 16, wherein the associated user is the sender of the email.

18. The method of claim 16, further comprising:

determining one or more emails containing subject matter similar to subject matter of the received email.

19. The method of claim 18, wherein the recent sent email list comprises said emails containing subject matter similar to subject matter of the received email.

20. The method of claim 10, wherein the context information comprises a project description related to subject matter of the email.

21. The method of claim 20, wherein said retrieving comprises retrieving the project description from metadata transmitted in connection with the email.

22. The method of claim 20, wherein the project description comprises a list of people involved in the same project.

23. The method of claim 20, wherein the project description comprises a project task description related to subject matter of the email.

24. The method of claim 20, said retrieving comprising:

analyzing subject matter of the email; and

retrieving the project description from a database in accordance with said analyzing.

25. The method of claim 10, wherein said retrieving comprises searching at least one log file of past operations.

26. The method of claim 25, further comprising displaying at least one suggested operation in accordance with said searching.

27. The method of claim 10, wherein the context information comprises a recent mailto list.

28. The method of claim 27, wherein said retrieving comprises parsing a sent mail folder.

29. The method of claim 10, wherein the context information comprises a frequent mailto list.

30. The method of claim 29, wherein said retrieving comprises parsing a sent mail folder.

31. The method of claim 10, wherein the context information comprises an email monitor window.

32. The method of claim 31, wherein the email monitor window comprises metrics to enable an end user to prioritize or identify important or urgent messages.

33. The method of claim 10, wherein the context information comprises an expected replies window.

34. The method of claim 10, wherein the context information comprises news relevant to subject matter of the received email.

35. The method of claim 34, wherein the news comprises a hyperlink.

36. The method of claim 10, further comprising:

analyzing subject matter of the received email; and

suggesting at least one operation in accordance with said analyzing.

37. The method of claim 10, further comprising identifying and making accessible at least one related email similar to subject matter of the received email.

38. The method of claim 10, further comprising suggesting at least one additional recipient to be added to an outgoing email.

39. The method of claim 10, further comprising suggesting at least one recipient to be removed from an outgoing email.

40. An article comprising a machine-readable medium storing instructions operable to cause one or more machines to perform operations comprising:

identifying a user associated with a received electronic message;

retrieving profile information corresponding to the identified user; and

presenting the received electronic message and the retrieved profile information to an end user.

41. The article of claim 40, wherein the received electronic message comprising an identifier and a body, and

wherein said presenting comprises

displaying the identifier in a first portion of a display comprises

displaying the body in a second portion of the display;

and

displaying the profile information in a third portion of the display.

42. An article comprising a machine-readable medium storing instructions operable to cause one or more machines to perform operations comprising:

receiving an email from a sender, the email including an identifier and a body;

retrieving context information associated with the email;

displaying the identifier in a first portion of a display;

displaying the body in a second portion of the display; and

displaying the context information in a third portion of the display.

43. The article of claim 42, wherein said retrieving comprises retrieving context information from metadata transmitted in connection with the email.