Polite call waiting notification

• US 20040001584A1
• Filed: 07/01/2002
• Published: 01/01/2004
• Est. Priority Date: 05/06/2002
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Seligmann, Doree Duncan
• Granted Patent: US 7,046,784 B2
• Time in Patent Office: Days
• US Class Current: 379/215.01
• CPC Class Codes: H04M 19/02 providing ringing current or supervisory tones, e.g. dialling tone or busy tone
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/428 Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04Q 1/444 with voice-band signalling frequencies

Abstract

A technique for notifying a person who is engaged in a telephone call with a second person that a third person is calling him or her is disclosed. In particular, the illustrative embodiments wait for an “appropriate opportunity” to notify person 101-1 of the arrival of the incoming message from person 101-3. For example, the appropriate opportunity is chosen so that it is, at least potentially, less disruptive to the conversation between person 101-1 and person 101-2 than would an arbitrarily-timed notification.

Claims

1. An apparatus comprising:

a receiver for receiving an incoming message for a first person, wherein said incoming message arrives while said first person is engaged in a telephone call with a second person; and

a processor for waiting to notify said first person of the arrival of said incoming message until said first person is silent.

2. The apparatus of claim 1 wherein said processor waits to notify said first person of the arrival of said incoming message until said first person has been silent continuously for t seconds, wherein t is a positive real number.

3. The apparatus of claim 2 wherein the value of t is based, at least in part, on an empirical analysis of the duration of the occurrences of said first person'"'"'s silence during said telephone call.

4. An apparatus comprising:

a receiver for receiving an incoming message for a first person, wherein said incoming message arrives while said first person is engaged in a telephone call with a second person; and

a processor for waiting to notify said first person of the arrival of said incoming message until said second person is silent.

5. The apparatus of claim 4 wherein said processor waits to notify said first person of the arrival of said incoming message until said second person has been silent continuously for t seconds, wherein t is a positive real number.

6. The apparatus of claim 5 wherein the value of t is based, at least in part, on an empirical analysis of the duration of the occurrences of said second person'"'"'s silence during said telephone call.

7. An apparatus comprising:

a receiver for receiving an incoming message for a first person, wherein said incoming message arrives while said first person is engaged in a telephone call with a second person; and

a processor for waiting to notify said first person of the arrival of said incoming message until both said first person and said second person are both silent.

8. The apparatus of claim 7 wherein said processor waits to notify said first person of the arrival of said incoming message until said first person and said second person both have been silent continuously for t seconds, wherein t is a positive real number.

9. The apparatus of claim 7 wherein said processor waits to notify said first person of the arrival of said incoming message until both said first person and said second person have been silent for t seconds and said first person spoke last.

10. The apparatus of claim 7 wherein said processor waits to notify said first person of the arrival of said incoming message until both said first person and said second person have been silent for t seconds and said first person spoke last.

11. The apparatus of claim 7 wherein said processor waits to notify said first person of the arrival of said incoming message until both said first person and said second person have been silent for t seconds and said second person spoke last.

12. The apparatus of claim 7 wherein the value of t is based, at least in part, on an empirical analysis of the duration of the occurrences of silence during said telephone call.