Order processing system, method and program product

• US 20040088227A1
• Filed: 10/31/2002
• Published: 05/06/2004
• Est. Priority Date: 10/31/2002
• Status: Active Grant

• Current Assignee: Kyndryl Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Williams, Michael L., Martin, Steven L., Jaworski, Richard C., Cipriani, Michael F., Breaux, Douglas N.
• Granted Patent: US 8,442,873 B2
• Time in Patent Office: Days
• US Class Current: 705/27
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders

Abstract

An order processing system, method, and program product that generates an order receipt based on an order request. The system, method, and program product include a plurality of request handlers for processing different types of order requests. One of the plurality of request handlers is selected to process the order request based on the type of order request. Once processing is complete, an order receipt is generated.

Claims

1. An order processing system, comprising:

an input system for receiving and transforming an order request into order data, wherein the input system includes a plurality of input handlers, and wherein each input handler is adapted to receive and transform order requests having a particular format;

a request system for processing the order data, the request system including a plurality of request handlers, wherein each request handler processes a unique type of order request; and

a receipt system for generating an order receipt based on the processed order data, the receipt system including a plurality of output handlers, wherein each output handler generates an order receipt having a particular format.

2. The system of claim 1, further comprising a front end system for generating the order request.

3. The system of claim 2, wherein the receipt system further forwards the order receipt to the front end system.

4. The system of claim 1, wherein the order request includes a user identification, and wherein the receipt system further forwards the order receipt to a user system based on the user identification.

5. The system of claim 1, wherein the order request includes format and type information, wherein a particular input handler and output handler is selected based on the format information, and wherein a particular request handler is selected based on the type information.

6. The system of claim 1, wherein an input handler and an output handler are selected based on a protocol of the order request.

7. The system of claim 1, further comprising a back end system in communication with the order system, the back end system for performing payment and order processing.

8. The system of claim 7, wherein the back end system includes a management system for managing the order requests.

9. The system of claim 7, wherein the back end system includes a payment system for processing payment information for each order request.

10. An order processing system, comprising:

an input system having an input interface and a plurality of input handlers, wherein the input system is adapted to select one of the input handlers based on information contained within an order request received by the input interface from a user;

a request system in communication with the input system, wherein the request system has a plurality of request handlers, and wherein the request system is adapted to select one of the request handlers based on the information; and

a receipt system in communication with the request system, wherein the receipt system has a plurality of output handlers for generating a receipt for the order request and for transmitting the receipt to the user, and wherein the receipt system is adapted to select one of the output handlers based on the information.

11. The system of claim 10, wherein each of the plurality of request handlers communicates with a particular, corresponding back end system.

12. The system of claim 10, wherein a format of the generated receipt is the same as a format of the order request received by the input interface.

13. The system of claim 10, further comprising a back end system in communication with the request system.

14. The system of claim 13, wherein the back end system includes at least one of a management system and a payment system.

15. The system of claim 10, wherein the information in the order request includes format information and type information, wherein the one input handler and the one output handler are selected based on the format information, and wherein the one request handler is selected based on the type information

16. A method of processing an order, comprising:

receiving an order request at an input system;

selecting one of a plurality of request handlers in a request system based on a type of the order request;

processing the order request using the selected request handler; and

generating an order receipt based on the processed order request at a receipt system.

17. The method of claim 16, further comprising:

providing a front end system;

generating the order request using the front end system based on input from a user; and

forwarding the order request to the input system from the front end system.

18. The method of claim 17, further comprising forwarding the order receipt to the front end system from the receipt system.

19. The method of claim 16, further comprising:

including a user identification in the order request; and

forwarding the order receipt to a user system based on the user identification.

20. The method of claim 16, further comprising:

selecting one of a plurality of input handlers in the input system based on a format of the order request;

transforming the order request into order data using the selected input handler; and

forwarding the order data to the request system from the input system.

21. The method of claim 16, wherein generating an order receipt includes:

selecting one of a plurality of receipt format handlers based on a format of the order request; and

generating the order receipt using the selected receipt format handler, wherein the order receipt is formatted the same as the order request.

22. The method of claim 16, wherein the processing step includes:

obtaining payment information from the user; and

verifying payment based on the payment information.

23. A computer program product comprising a computer useable medium having computer readable program code embodied therein for processing an order, the program product comprising:

program code configured to receive an order request;

program code configured to select one of a plurality of request handlers based on a type of the order request;

program code configured to process the order request using the selected request handler; and

program code configured to generate an order receipt based on the processed order request.

24. The computer program product of claim 23, further comprising program code configured to generate the order request, the order request including a user identification.

26. The computer program product of claim 23, further comprising:

program code configured to select one of a plurality of input handlers based on a format of the order request;

program code configured to transform the order request into order data using the selected input handler;

program code configured to select one of a plurality of receipt handlers based on a format of the order request; and

program code configured to generate the order receipt using the selected receipt handler, wherein the order receipt has the same format as the order request.

27. The computer program product of claim 23, further comprising:

program code configured to obtain payment information from the user; and

program code configured to verify payment based on the payment information.

25. The computer program product of claim 25, further comprising program code configured to forward the order receipt to a user system based on the user identification.