Electrical device display help

• US 20040090451A1
• Filed: 11/12/2002
• Published: 05/13/2004
• Est. Priority Date: 11/12/2002
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Baalson, Erica, Lay, D. Travis
• Application Number:
  US10/292,825
• Publication Number:
  US 20040090451A1
• Time in Patent Office: Days
• US Class Current: 715/713
• CPC Class Codes: G06F 9/453 Help systems
• CPC Class Codes: G06K 15/00 Arrangements for producing a permanent visual presentation of the output data , e.g. computer output printersprinting or plotting combined with another operation, e.g. with conveying, G06K17/00
• CPC Class Codes: H04N 1/00411 the display also being used for user input, e.g. touch screen
• CPC Class Codes: H04N 1/00413 using menus, i.e. presenting the user with a plurality of selectable options H04N1/00464 takes precedence

Abstract

Disclosed are systems and methods for providing help to users regarding features of an electrical device display. In one embodiment, a system and a method pertain to receiving a help request registered by the user by selection of a help button, determining help content relevant to at least one feature that is currently displayed in the electrical device display, and presenting help content to the user that has been determined to be relevant to the at least one feature.

Claims

1. A method for obtaining help regarding a feature presented in an electrical device display, comprising:

navigating screens of a menu system presented in an electrical device display;

selecting a help button that is accessible regardless of the current screen that is presented; and

receiving help content pertinent to a feature presented in the current screen.

2. The method of claim 1, wherein the step of navigating comprises selecting various features presented in the display to reach different layers of the menu system.

3. The method of claim 1, wherein the step of selecting a help button comprises depressing an actual, physical help button provided on a control panel of the electrical display.

4. The method of claim 1, wherein the step of selecting a help button comprises selecting an onscreen, virtual help button presented in the electrical device display.

5. The method of claim 1, wherein the step of receiving help content comprises being presented help content displayed in the display.

6. The method of claim 5, wherein the step of receiving help content further comprises being presented with at least one float-over box that contains help information.

7. The method of claim 5, wherein the step of receiving help content further comprises being presented with a pop-up window that contains help information.

8. The method of claim 5, wherein the content was obtained from a remote computing device via a network connection.

9. A method for providing help to a user of an electrical device display, comprising:

receiving a help request registered by the user by selection of a help button;

determining help content relevant to at least one feature that is currently displayed in the electrical device display; and

presenting help content to the user that has been determined to be relevant to the at least one feature.

10. The method of claim 9, wherein the step of receiving comprises receiving a help request registered by the user by depression of an actual, physical help button.

11. The method of claim 9, wherein the step of receiving comprises receiving a help request registered by the user by selection of an onscreen, virtual help button.

12. The method of claim 9, wherein the step of presenting help content comprises displaying help content in the electrical device display.

13. The method of claim 12, wherein the step of presenting help content further comprises displaying at least one float-over box that contains help information.

14. The method of claim 13, wherein the step of presenting help content further comprises displaying a pop-up window that contains help information.

15. The method of claim 9, further comprising the step of collecting help content from a separate content source prior to presenting help content.

16. The method of claim 15, wherein the step of collecting comprises transmitting a help content query to the content source and receiving help content from the content source.

17. A system for providing help to a user of an electrical device display, comprising:

logic configured to detect a help request;

logic configured to determine at least one feature currently presented in the electrical device display and identify help content relevant to that feature; and

logic configured to display help content relevant to the at least one feature in the electrical device display.

18. The system of claim 17, wherein the logic configured to detect a help request comprises logic configured to detect depression of an actual, physical help button.

19. The system of claim 17, wherein the logic configured to detect a help request comprises logic configured to detect selection of an onscreen, virtual help button.

20. The system of claim 17, wherein the logic configured to display comprises logic configured to display at least one float-over box.

21. The system of claim 17, wherein the logic configured to display comprises logic configured to display a pop-up window.

22. The system of claim 17, further comprising logic configured to present a virtual help button in the electrical device display that appears regardless of what menu system layer is currently visible in the display.

23. The system of claim 17, further comprising the logic configured to collect help content from a separate content source.

24. An electrical device, comprising:

a control panel that includes a display and an actual, physical help button;

a processing device; and

memory that includes a help manager that is configured to detect a depression of the help button, determine help content relevant to at least one feature presented in the display, and display help content relevant to the at least one feature in the electrical device display.

25. The device of claim 24, wherein the help manager is further configured to display at least one float-over box that contains help information.

26. The device of claim 24, wherein the help manager is further configured to display a pop-up window that contains help information.

27. The device of claim 24, wherein the help manager is further configured to collect help content from a separate content source.

28. An electrical device, comprising:

a control panel that includes a display and an actual, physical help button;

a processing device; and

memory that includes a help manager that is configured to display an onscreen, virtual help button in the control panel display regardless of what display screen is presented in the display, detect selection of the virtual help button, determine help content relevant to at least one other feature also presented in the display, and display help content relevant to the at least one other feature in the electrical device display.

29. The device of claim 28, wherein the help manager is further configured to display at least one float-over box that contains help information.

30. The device of claim 28, wherein the help manager is further configured to display a pop-up window that contains help information.

31. The device of claim 28, wherein the help manager is further configured to collect help content from a separate content source.