System and method for capturing browser sessions and user actions

• US 20040100507A1
• Filed: 02/21/2003
• Published: 05/27/2004
• Est. Priority Date: 08/24/2001
• Status: Abandoned Application

• Current Assignee: Nice Systems Limited (Nice Ltd)
• Original Assignee: Nice Systems Limited (Nice Ltd)
• Inventors: Yosef, Ilan, Hayner, Omri, Grushka, Itay
• Application Number:
  US10/362,096
• Publication Number:
  US 20040100507A1
• Time in Patent Office: Days
• US Class Current: 345/855
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A system and method for the collection of data with regard to the actions of the user during an interactive session over a network. The present invention preferably features a client which is operated by the computational device of the user, and which more preferably collects information both about user input device actions and the reactions which are displayed through the user interface. The user interface is preferably a GUI (graphical user interface), but optionally and more preferably is a Web browser interface. Alternatively, the user interface is any type of interface which becomes altered upon receiving user input through a user input device. The client preferably collects these different types of data and then more preferably sends the data to be stored in a central database.

Claims

1. A method for collecting data about at least one of a user action and a user interface reaction, comprising:

detecting at least one of a user action and a user interface reaction;

separating at least one of a user action and a user interface reaction into at least one event and associated data;

storing said at least one event and associated data, such that at least one of a user action and a user interface reaction is constructable from said at least one event and associated data.

2. The method of claim 1, wherein the user action is performed with a user input device.

3. The method of claim 2, wherein said user input device is selected from the group consisting of a pointing device, a keyboard, and a stylus input.

4. The method of any of claims 1-3, wherein said user interface reaction is performed through a GUI (graphical user interface).

5. The method of claim 4, wherein said GUI features a window, and said user interface reaction includes a window activity.

6. The method of claim 5, wherein said GUI is provided through a Web browser, and said user interface reaction includes displaying a Web page.

7. The method of claim 6, wherein data for said Web page is separated into at least mark-up language code for reconstructing said Web page.

8. The method of any of claims 1-7, wherein said at least one event and associated data is filtered.

9. The method of any of claims 1-8, wherein said at least one event and associated data are stored.

10. The method of any of claims 1-9, further comprising:

reconstructing said at least one of said user action and said user interface reaction from said at least one event and associated data.

11. The method of claim 10, wherein said at least one of said user action and said user interface reaction is played back from said reconstruction.

12. A method for collecting data about an interactive user session, comprising:

displaying a Web page as part of the interactive user session;

detecting at least one of a user action and a user interface reaction as part of the interactive user session; and

collecting data about said Web page and said at least one of a user action and a user interface reaction.

13. The method of claim 12, wherein data about said Web page is separated into at least mark-up language code for reconstructing said Web page.

14. The method of claim 13, wherein said data about said Web page includes at least one image, such that said Web page is reconstructable only from said data.

15. The method of any of claims 12-14, wherein the user action is performed with a user input device.

16. The method of claim 15, wherein said user input device is selected from the group consisting of a pointing device, a keyboard, and a stylus input.

17. The method of any of claims 12-16, further comprising:

separating at least one of a user action and a user interface reaction into at least one event and associated data; and

storing said at least one event and associated data, such that at least one of a user action and a user interface reaction is constructable from said at least one event and associated data.

19. The method of claims 17 or 18, wherein said at least one event and associated data are stored.

20. The method of any of claims 17-19, further comprising:

reconstructing said at least one of said user action and said user interface reaction from said at least one event and associated data.

21. The method of claim 20, wherein said at least one of said user action and said user interface reaction is played back from said reconstruction.

18. The method of 17, wherein said at least one event and associated data is filtered.

22. A method for capturing a Web-based session by a user computational device, comprising:

connecting a Web browser of the user computational device to a Web server;

establishing the Web-based session between said Web browser and said Web server;

capturing data about the Web-based session by the user computational device, including data about at least one Web page; and

processing said captured data such that said at least one Web page is displayable.

23. The method of claim 22, wherein said captured data includes data about said Web page, and wherein said data about said Web page is separated into at least mark-up language code for reconstructing said Web page.

24. The method of claim 23, wherein said data about said Web page includes at least one image, such that said Web page is reconstructable only from said data.

25. The method of any of claims 22-24, further comprising:

separating said captured data into at least one event and associated data; and

storing said at least one event and associated data, such that at least of the Web-based session is simulatable from said at least one event and associated data.

27. The method of claims 25 or 26, wherein said at least one event and associated data are stored.

28. The method of any of claims 25-27, further comprising:

reconstructing said at least a portion of the Web-based session from said at least one event and associated data.

29. The method of claim 28, wherein said at least a portion of the Web-based session is played back from said reconstruction.

26. The method of 25, wherein said at least one event and associated data is filtered.

30. A system for collecting data about an interactive user session, comprising:

(a) a user computational device;

(b) a client operated by said user computational device for collecting the data about the interactive user session to form collected data;

(c) a server for performing the interactive user session with said user computational device; and

(d) at least one process for parsing said collected data into a plurality of data components, such that replaying said plurality of data components enables the interactive user session to be replayed.

31. The system of claim 30, wherein said at least one process is operated by a separate server from said server for performing the interactive user session.

32. The system of claim 30, further comprising:

(e) a storage process for organizing said plurality of data components for storage; and

(f) a database for receiving said plurality of data components for storage.

33. The system of claim 32, wherein said storage process and said database are located behind a first firewall.

34. The system of claim 33, wherein said first firewall is an inner firewall, the system further comprising a DMZ (demilitarized zone) for containing said at least one process for parsing said collected data and said server for performing the interactive user session.