Method and process for capuring, storing, processing and displaying customer satisfaction information

• US 20040143478A1
• Filed: 01/18/2003
• Published: 07/22/2004
• Est. Priority Date: 01/18/2003
• Status: Abandoned Application

• Current Assignee: Andrew David Ward
• Original Assignee: Andrew David Ward
• Inventors: Ward, Andrew David
• Application Number:
  US10/346,797
• Publication Number:
  US 20040143478A1
• Time in Patent Office: Days
• US Class Current: 705/10
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

A process and method for collecting, storing, scoring and presenting consumer satisfaction feedback on the delivery of goods and services sold to consumers by service providers. The feedback of consumers is collected by using electronic forms to capture consumer responses to questions on surveys. Consumer feedback is scored over at least three recent periods of time including the past 12 months, the past 6 months and past 3 months. The customer satisfaction scores are presented on a plurality of advertising medias.

Claims

1. A process and method for collecting, storing, scoring and displaying customer satisfaction information on goods and services sold to consumers by service providers, comprising:

(a) providing a method of authenticating transactions between a plurality of service providers and a plurality of customers;

(b) providing a method for collecting customer feedback from said service providers;

(c) providing a method of authenticating said consumer feedback;

(d) providing a method of storing said customer feedback;

(e) providing a method of scoring said customer feedback;

(f) providing a method for presenting said score on a plurality of advertising medias;

(g) providing a method for monitoring the integrity of said consumer feedback being collected.