System and method for context-aware unified communications

• US 20040203664A1
• Filed: 01/22/2003
• Published: 10/14/2004
• Est. Priority Date: 01/22/2003
• Status: Active Grant

• Current Assignee: X Corp. (f/k/a Twitter, Inc.) (X Holdings Corp.)
• Original Assignee: International Business Machines Corporation
• Inventors: Lei, Hui, Ranganathan, Anand
• Granted Patent: US 7,706,785 B2
• Time in Patent Office: Days
• US Class Current: 455/414.1
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 3/53 Centralised arrangements for recording incoming messages , i.e. mailbox systems

Abstract

A system and method for context-aware unified communication for enabling communications between users over a common communications platform or heterogeneous communications platforms. The system comprises: agents associated with a respective caller and callee communications device for generating commands providing call control between the caller and callee devices; a routing engine for routing call commands between caller and callee via respective device agents to establish a communication session, and enabling exchange of conversation messages between the caller and callee communications devices over said single or heterogeneous communications platforms; a device for monitoring dynamic context of a callee and obtaining callee'"'"'s preferences for receiving communications so that the routing engine enables a call setup between a caller and callee communications devices based on the callee'"'"'s preferences or dynamic context information; and, further enabling either caller or callee to migrate a call to another communications device without disrupting a flow of a conversation.

Claims

1. A context-aware communication system for enabling communications between users over a common communications platform or heterogeneous communications platforms, said system comprising:

device agent means associated with a respective caller and callee communications device for generating commands for providing call control between caller and callee communications devices;

routing engine means for routing call commands between caller and callee via respective device agents to establish a communication session between caller and callee communications devices, and enabling exchange of conversation messages between said caller and callee communications devices over said single or heterogeneous communications platforms;

means for monitoring dynamic context of a callee and obtaining callee'"'"'s preferences for receiving communications, said routing engine enabling a call setup between a caller and callee communications devices based on the callee'"'"'s preferences or dynamic context information; and

,

means enabling either caller or callee to migrate a call to another communications device without disrupting a flow of a conversation therebetween,

whereby said system enables communication of conversation messages between caller and callee devices in accordance with the most appropriate communications device.

2. The communication system as claimed in claim 1, further including a communications gateway associated with a communications platform for enabling device agent receipt of call requests from a communications device.

3. The context-aware communication system as claimed in claim 1, wherein said communications devices include client devices selected from a group comprising:

devices for instant messaging, cellular phone, landline telephones, Short Message Service (SMS) phone, voice-mail, pagers, e-mail clients, cell-phones.

4. The context-aware communication system as claimed in claim 1, wherein said call control commands are communicated between device agents according to a signaling protocol.

5. The context-aware communication system as claimed in claim 4, wherein said signaling protocol is a Session Initiation Protocol (SIP), said routing engine comprising a server device for forwarding call request command initiated by a caller device agent to a callee device agent based on a callee'"'"'s preference.

6. The context-aware communication system as claimed in claim 1, wherein a callee is able to specify a call routing preference, said routing engine further including a storage means for storing user preferences, and further including means for accessing a preference for determining routing of conversation messages to a preferred callee device.

7. The context-aware communication system as claimed in claim 1, wherein said means enabling either caller or callee to migrate a call to another communications device includes enabling said routing engine to dynamically route control commands and conversation messages between caller and callee device agents based on user context information.

8. The context-aware communication system as claimed in claim 1, wherein a callee is able to specify call routing preferences in terms of a context condition, said means for monitoring callee'"'"'s context interfacing with said routing engine for determining optimum routing of messages by said engine.

9. The context-aware communication system as claimed in claim 8, wherein a callee is able to specify call migration preferences in terms of a context condition, said routing engine initiating call migration whereby a caller or callee are able to switch to a different communications device during a single conversation.

10. The context-aware communication system as claimed in claim 2, wherein call control commands include a command for initiating call placement to a callee, said callee being identified by one of a globally unique ID (GUID) or a device-specific address, said routing engine further comprising means for mapping between a user'"'"'s unique ID for routing and communication device-specific addresses.

11. The context-aware communication system as claimed in claim 2, wherein a caller and callee device agent each initiates opening of a communications socket connection for exchange of conversation messages between the caller and the callee.

12. The context-aware communication system as claimed in claim 11, wherein a call control command includes one or more commands for initiating call transfer where a party can switch a call from using one communications device to another without disrupting a conversation flow, and a command for initiating a call termination.

13. The context-aware communication system as claimed in claim 11, wherein a call control command include one or more commands for initiating sending of a one-way message to a callee communications device, said one-way message alerting a callee of a call prior to a step of routing the call to the callee.

14. The context-aware communication system as claimed in claim 6, wherein said routing engine further includes:

registration means for enabling a user callee to specify reachability, wherein a call control command indicates what devices that a callee may be reached at; and

,

subscription means for enabling a user caller to receive notifications of a potential callee'"'"'s availability to communicate and on what communications device.

15. The context-aware communication system as claimed in claim 11, further comprising a transcoder means for adapting conversation messages received from a communications device according to a first platform type to messages for receipt by a communications device of a second platform type.

16. The context-aware communication system as claimed in claim 8, wherein user context information includes one or more of:

callee current activity, callee location, callee desktop activities, callee connectivity state, caller id and group id.

17. A method for context-aware unified communication between users over a common communications platform or heterogeneous communications platforms, said method comprising the steps of:

a) generating call control commands for establishing a communications session between caller and callee communications devices over a single or heterogeneous communications platforms;

b) routing conversation messages initiated by a caller between said caller and callee via respective caller and callee communications devices;

c) monitoring dynamic context of a callee and obtaining callee'"'"'s preferences for receiving communications, said routing of conversation messages being based on the callee'"'"'s preferences or dynamic context information; and

,

d) enabling either caller or callee to migrate a call to another communications device without disrupting a flow of a conversation therebetween,

whereby communication of conversation messages between caller and callee devices is enabled in accordance with the most appropriate communications device.

18. The method for context-aware unified communication as claimed in claim 17, wherein said routing step (b) further includes the step of adapting conversation messages received from a communications device according to a first platform type to messages for receipt by a communications device of a second platform type.

19. The method for context-aware unified communication as claimed in claim 17, further including the steps of:

enabling a user to specify a call routing preference and storing said user preferences, said routing step b) further including the step of accessing a preference for determining routing of messages to a preferred callee device.

20. The method as claimed in claim 17, further including the step of:

enabling a user to specify a call routing preference in terms of a context condition, said routing step providing call routing feature for routing conversation messages dynamically between caller and callee in a manner sensitive to a callee'"'"'s context.

21. The method as claimed in claim 20, further including:

enabling a user to specify a call migration preference in terms of a context condition, said migrating step including the step of enabling a caller or callee to switch to a different communications device during a single conversation.

22. The method as claimed in claim 17, wherein a call command includes a command for initiating call placement to a callee, said callee being identified by one of a globally unique ID (GUID) or a device-specific address, said routing step further comprising the step of:

mapping between a user'"'"'s unique ID for routing and communication device-specific addresses.

23. The method as claimed in claim 17, further including the step of opening a communications socket connection to enable exchange of conversation messages between caller and the callee communications devices.

24. The method as claimed in claim 23, wherein a call command includes one or more commands for initiating call transfer for switching a call from one communications device to another without disrupting a conversation flow.

25. The method as claimed in claim 23, wherein a call control command includes one or more commands for initiating sending of a one-way message to a callee communications device, said one-way message alerting a callee of a call prior to a step of routing the call to the callee.

26. The method as claimed in claim 19, further including the steps of:

enabling a user callee to specify reachability, wherein a call command indicates what devices that user may be reached at; and

,

enabling a user caller to receive notifications of a potential callee'"'"'s availability to communicate and on what callee communications device.

27. The method as claimed in claim 17, wherein prior to the step of routing, a step of:

notifying a user callee of a potential call via a communications device providing one-way communications.

28. The method as claimed in claim 20, wherein user context information includes one or more of:

callee current activity, callee location, callee desktop activities, callee connectivity state, caller id and group id.

29. A computer program device readable by a machine, tangibly embodying a program of instructions executable by a machine to perform method steps for context-aware unified communication between users over a common communications platform or heterogeneous communications platforms, said method comprising the steps of:

a) generating call control commands for establishing a communications session between caller and callee communications devices over a single or heterogeneous communications platforms;

b) routing conversation messages initiated by a caller between said caller and callee via respective caller and callee communications devices;

c) monitoring dynamic context of a callee and obtaining callee'"'"'s preferences for receiving communications, said routing of conversation messages being based on the callee'"'"'s preferences or dynamic context information; and

,

d) enabling either caller or callee to migrate a call to another communications device without disrupting a flow of a conversation therebetween,

whereby communication of conversation messages between caller and callee devices is enabled in accordance with the most appropriate communications device.