Automated machinery lubrication service and maintenance planning system

• US 20040236706A1
• Filed: 04/30/2004
• Published: 11/25/2004
• Est. Priority Date: 04/30/2003
• Status: Abandoned Application

• Current Assignee: Noria Corp.
• Original Assignee: Noria Corp.
• Inventors: Fitch, James Chester, Troyer, Drew David
• Application Number:
  US10/835,723
• Publication Number:
  US 20040236706A1
• Time in Patent Office: Days
• US Class Current: 705/400
• CPC Class Codes: B60R 16/0234 related to maintenance or repairing of vehicles
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/0283 Price estimation or determination

Abstract

A method or system for providing service and maintenance information for a piece of equipment to a consumer by analyzing consumer information provided by the consumer. The consumer information about the piece of equipment is requested from the consumer. Consumer information is then received about the piece of equipment and the consumer information is analyzed for the piece of equipment to generate a report containing service and maintenance information based on the consumer information provided by the consumer. The service and maintenance information typically contains at least one oil type information and at least one non-oil type information. The report is then outputted to the consumer so that the consumer can use the report in maintaining the piece of equipment.

Claims

1. A method for providing service and maintenance information for a piece of equipment to a consumer by analyzing consumer information provided by the consumer, the method comprising the steps of:

receiving the consumer information about the piece of equipment;

analyzing the consumer information for the piece of equipment; and

outputting a report containing service and maintenance information to the consumer for the piece of equipment based on the consumer information, wherein the service and maintenance information contains at least one oil type information and at least one non-oil type information.

2. The method of claim 1 further comprising:

requesting the consumer information about the piece of equipment from the consumer.

3. The method of claim 1, wherein the consumer information is at least one of the type of the piece of equipment and the history of use of the piece of equipment.

4. The method of claim 3, wherein the history of use of the piece of equipment is at least one of environment of use, operational characteristics, ownership objectives, and service and maintenance history.

5. The method of claim 1 wherein the non-oil type information is at least one of engine treatment, transmission treatment, engine flush, oil change interval, filter type, and cost-benefit analysis of the service and maintenance information.

6. The method of claim 1 wherein in the step of requesting consumer information about the piece of equipment from the consumer, a questionnaire is displayed on a computer screen wherein the questionnaire is associated with a website on the internet.

7. The method of claim 1 wherein in the step of requesting consumer information about the piece of equipment from the consumer, questions are provided to the consumer with a sales call, electronic mail, a direct mail document, internet website, and a personal use device.

8. The method of claim 1 wherein in the step of outputting the report containing service and maintenance information to the consumer, the report is outputted to a computer.

9. The method of claim 1 wherein in the step of outputting the report containing service and maintenance information to the consumer with a manual or electronic signal path.

10. A method for providing service and maintenance information for a piece of equipment to a consumer by analyzing consumer information provided by the consumer, the method comprising the steps of:

requesting consumer information about the piece of equipment from the consumer from an interface entity;

receiving, by the interface entity, consumer information about the piece of equipment from the consumer;

transmitting consumer information for the piece of equipment from the interface entity to an analysis unit;

analyzing, by the analysis unit, consumer information for the piece of equipment; and

outputting a report containing service and maintenance information to the consumer for the piece of equipment based on the consumer information provided by the consumer from the interface entity, the service and maintenance information containing at least one oil type information and at least one non-oil type information.

11. The method of claim 10, wherein the interface entity is positioned at a point of transaction.

12. The method of claim 10, further comprising the step of transmitting information from a knowledge data base to the analysis unit.

13. The method of claim 12 wherein the knowledge database is provided with updated data from an information source.

14. The method of claim 13 wherein the updated data is provided by the information source as batched, periodic or real-time data.

15. The method of claim 10 wherein in the step of requesting consumer information about the piece of equipment from the consumer, a questionnaire is displayed on a computer screen of the interface entity and wherein the questionnaire is provided to the interface entity by a website.

16. A device for causing an interface entity to provide service and maintenance information for a piece of equipment to a consumer by analyzing consumer information provided by the consumer, comprising:

a computer readable medium storing instructions including;

program code for causing the interface entity to request consumer information about the piece of equipment from the consumer;

program code for causing the interface entity to receive consumer information about the piece of equipment from the consumer;

program code for causing the interface entity to transmit consumer information for the piece of equipment from the interface entity to an analysis unit;

program code for causing the analysis unit to analyze consumer information for the piece of equipment; and

program code for causing the interface entity to output a report containing service and maintenance information to the consumer for the piece of equipment based on the consumer information provided by the consumer from the interface entity, the service and maintenance information containing at least one oil type information and at least one non-oil type information.

17. The device of claim 16 wherein the computer readable medium is provided with an algorithm to translate the consumer information provided by the consumer for the piece of equipment to generate the report containing service and maintenance information.

18. A method for providing consumer information for a piece of equipment to a third party by analyzing the consumer information provided by at least one of a consumer and a third party, the method comprising the steps of:

receiving the consumer information about the piece of equipment from at least one of the consumer and the third party;

analyzing the consumer information for the piece of equipment; and

providing the consumer information about the piece of equipment to a third party, the consumer information containing at least one of data provided by the consumer, data provided by the third party and the analysis of the consumer information.