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Consumer feedback in content management systems

  • US 20040249786A1
  • Filed: 11/04/2003
  • Published: 12/09/2004
  • Est. Priority Date: 10/08/1999
  • Status: Abandoned Application
First Claim
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1. A method of managing consumer feedback in an electronic content management system, comprising:

  • receiving feedback from a consumer regarding published content;

    storing said feedback;

    sending a response message to said consumer in response to said feedback;

    determining whether escalation of said feedback is needed; and

    routing said feedback, if escalation is needed, to a personnel responsible for said published content in order to close a loop between said personnel responsible for said published content and said consumer.

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