Integrated disparate intelligent peripherals

• US 20040264673A1
• Filed: 06/30/2003
• Published: 12/30/2004
• Est. Priority Date: 06/30/2003
• Status: Active Grant

• Current Assignee: Rakuten Group, Inc.
• Original Assignee: SBC Properties, L.P.
• Inventors: Novack, Brian M.
• Granted Patent: US 7,215,755 B2
• Time in Patent Office: Days
• US Class Current: 379/221.11
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

A telecommunications system provides a telecommunications service to a calling party. The telecommunications system includes a first intelligent peripheral that receives a call from the calling party. The first intelligent peripheral interacts with the calling party and determines whether to contact a second intelligent peripheral based on the interaction with the calling party. The first intelligent peripheral establishes a call connection with the second intelligent peripheral so that the second intelligent peripheral can interact with at least one of the calling party and the first intelligent peripheral to provide the telecommunications service.

Claims

1. A first intelligent peripheral for providing a telecommunications service to a calling party, comprising:

a receiver that receives a call from the calling party, the first intelligent peripheral interacting with the calling party;

a determiner that determines whether to contact a second intelligent peripheral based on the interaction with the calling party; and

a call initiator that establishes a call connection with the second intelligent peripheral so that the second intelligent peripheral interacts with at least one of the calling party and the first intelligent peripheral to provide the telecommunications service.

2. The first intelligent peripheral of claim 1, the interaction between the first intelligent peripheral and the second intelligent peripheral being an exchange of signals comprising at least one of predetermined dual tone multifrequency signals, prerecorded speech and computer generated speech.

3. The first intelligent peripheral of claim 1, further comprising a creator that creates a session information entry that includes information related to the call for a session database that stores the entry, the entry being retrieved from the session database by the second intelligent peripheral, the information related to the call being updated by the second intelligent peripheral, and the second intelligent peripheral being disconnected from the call after updating the information related to the call.

4. The first intelligent peripheral of claim 3, further comprising a retriever that retrieves the updated session information entry from the session database for the first intelligent peripheral to resume interaction with the calling party.

5. The first intelligent peripheral of claim 1, wherein the calling party comprises a computer processor.

6. A telecommunications system for providing a telecommunications service to a calling party, comprising:

a first intelligent peripheral that receives a call from a calling party; and

a second intelligent peripheral, the first intelligent peripheral interacting with the calling party and determining whether to contact the second intelligent peripheral based on the interaction with the calling party, the first intelligent peripheral establishing a call connection with the second intelligent peripheral so that the second intelligent peripheral can interact with at least one of the calling party and the first intelligent peripheral to provide the telecommunications service.

7. A method for providing a telecommunications service to a calling party using a plurality of intelligent peripherals, the method comprising:

receiving a call from the calling party at a first intelligent peripheral that interacts with the calling party;

determining whether to contact a second intelligent peripheral based on the interaction with the calling party; and

establishing a call connection with the second intelligent peripheral so that the second intelligent peripheral can interact with at least one of the calling party and the first intelligent peripheral to provide the telecommunications service.

8. The method for providing a telecommunications service of claim 7, the interaction between the first intelligent peripheral and the second intelligent peripheral comprising an exchange of signals that include at least one of dual tone multifrequency signals, prerecorded speech and computer generated speech.

9. The method for providing a telecommunications service of claim 7, further comprising forwarding an entry that includes information related to the call from the first intelligent peripheral to a session database.

10. The method for providing a telecommunications service of claim 9, further comprising forwarding an update comprising information related to the call from the second intelligent peripheral to update the entry of the session database.

11. The method for providing a telecommunications service of claim 10, further comprising disconnecting the second intelligent peripheral from the call.

12. The method for providing a telecommunications service of claim 9, further comprising retrieving an updated entry from the session database and resuming interaction with the calling party, the updated entry being updated by the second intelligent peripheral.

13. The method for providing a telecommunications service of claim 7, further comprising establishing a three way call by bridging the call between the calling party and the first intelligent peripheral with the call between the first intelligent peripheral and the second intelligent peripheral.

14. A computer readable medium that stores a program for providing a telecommunications service to a calling party using a plurality of intelligent peripherals, the computer readable medium comprising:

a first call interaction source code segment at a first intelligent peripheral that receives a call from the calling party, the first call interaction source code segment interacting with the calling party;

a determining source code segment that determines whether to contact a second intelligent peripheral based on the interaction with the calling party; and

a call connection initiating source code segment that initiates a call by establishing a call connection with the second intelligent peripheral so that the second intelligent peripheral interacts with at least one of the calling party and the first intelligent peripheral to provide the telecommunications service.

15. The computer readable medium of claim 14, the interaction between the first intelligent peripheral and the second intelligent peripheral comprising an exchange of signals that include at least one of dual tone multifrequency signals, prerecorded speech and computer generated speech.

16. The computer readable medium of claim 14, further comprising an entry forwarding source code segment that forwards an entry comprising information related to the call from the first intelligent peripheral to a session database.

17. The computer readable medium of claim 16, further comprising an update retrieving source code segment that retrieves the update from the session database and resumes interaction with the calling party after the second intelligent peripheral is disconnected from the call.

18. The computer readable medium of claim 14, further comprising a call bridging source code segment that establishes a three way call by bridging the call between the calling party and the first intelligent peripheral with the call between the first intelligent peripheral and the second intelligent peripheral.

19. A computer readable medium that stores a program for providing a telecommunications service to a calling party using a plurality of intelligent peripherals, the computer readable medium comprising:

a call connection initiating source code segment at a first intelligent peripheral that receives a call from a second intelligent peripheral so that the first intelligent peripheral can interact with at least one of the calling party and the second intelligent peripheral to provide the telecommunications service; and

a call interaction source code segment at the first intelligent peripheral, the call interaction source code segment interacting with at least one of the calling party and the second intelligent peripheral.

20. The computer readable medium of claim 19, further comprising an entry retrieving source code segment that retrieves an entry from a session database, the entry including information related to interaction between the calling party and the second intelligent peripheral.

21. The computer readable medium of claim 20, further comprising an updated entry forwarding source code segment that forwards an updated entry to the session database, the updated entry including information related to the interaction between the first intelligent peripheral and at least one of the calling party and the second intelligent peripheral.

22. The computer readable medium of claim 19, the interaction between the first intelligent peripheral and the second intelligent peripheral comprising an exchange of signals that include at least one of dual tone multifrequency signals, prerecorded speech and computer generated speech.