Methods and systems for enabling return to same position in a review of messages in a voice mail system using tag or identifier stored in the voice mail system

• US 20050018823A1
• Filed: 08/20/2004
• Published: 01/27/2005
• Est. Priority Date: 02/26/1999
• Status: Active Grant

• Current Assignee: Joel Brand, Maria Adamczyk, Robert E. Braudes
• Original Assignee: Joel Brand, Maria Adamczyk, Robert E. Braudes
• Inventors: Adamczyk, Maria, Braudes, Robert E., Brand, Joel
• Granted Patent: US 7,327,835 B2
• Time in Patent Office: Days
• US Class Current: 379/88.220
• CPC Class Codes: H01L 23/5227 Inductive arrangements or effects of, or between, wiring layers other inductive arrangements H01L23/645
• CPC Class Codes: H01L 2924/00 Indexing scheme for arrangements or methods for connecting or disconnecting semiconductor or solid-state bodies as covered by H01L24/00
• CPC Class Codes: H01L 2924/0002 Not covered by any one of groups H01L24/00, H01L24/00 and H01L2224/00
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/53341 Message reply
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

Methods and systems for enabling a subscriber to interrupt a review of messages in a voice mail system (VMS), to make a call or take some other action, and to return to the same position as occupied at the time of interruption in the review of messages in the VMS. In response to an indication from the subscriber'"'"'s communication to leave the review, an identifier is created to mark the position of the subscriber'"'"'s communication in the review. The identifier is stored in the VMS. The VMS transmits a release message with respect to the subscriber'"'"'s communication, the message including a copy of the identifier. The message may be a GR-1120 message including a remote operations (RO) parameter with the copy of the identifier. In response to the release message, a service control point (SCP) stores the copy of the identifier and causes whatever action is indicated in the message to be taken with respect to the subscriber'"'"'s communication. In response to the receipt of the release message from a network element other than the VMS, the SCP routes the subscriber'"'"'s communication including the copy of the identifier to the VMS. The VMS uses the copy of the identifier with the identifier to place the subscriber'"'"'s communication in the same position occupied previously in the review.

Claims

1. A method for placing a subscriber'"'"'s communication in a position with respect to a review of messages in a voice mail system (VMS), the method comprising:

in response to an indication from the subscriber'"'"'s communication to leave the review, creating an identifier to mark the position of the subscriber'"'"'s communication in the review;

storing the identifier;

in response to a notice indicating the subscriber'"'"'s communication is to rejoin the review in the VMS, using the identifier to place the subscriber'"'"'s communication in the position in the review,

whereby a subscriber may interrupt the review of messages in the VMS and then return to the position in the review in the VMS.

2. The method as claimed in claim 1, wherein the notice comprises a copy of the identifier;

and wherein using the identifier to place the subscriber'"'"'s communication in the position in the review comprises using the copy of the identifier with the identifier to place the subscriber'"'"'s communication in the position in the review.

3. The method as claimed in claim 1, wherein creating the identifier to mark the position of the subscriber'"'"'s communication comprises, in response to the indication from the subscriber'"'"'s communication to leave the review, providing a message indicating a release of the subscriber'"'"'s communication.

4. The method as claimed in claim 3, wherein the message comprises a remote operations (RO) parameter including a copy of the identifier.

5. The method as claimed in claim 4, wherein the message comprises a GR-1129 message comprising the RO parameter including the copy of the identifier.

6. The method as claimed in claim 1, further comprising a step of transmitting the identifier after the step of creating the identifier.

7. The method as claimed in claim 1, wherein the received notice is generated by a non-terminating network element.

8. A method of enabling the placement of a subscriber'"'"'s communication in a position in a review of messages in a voice mail system (VMS), the method comprising:

receiving a message indicating a VMS release of the subscriber'"'"'s communication by the VMS, the message including a copy of an identifier marking the position of the subscriber'"'"'s communication in the review of messages in the VMS;

storing the copy of the identifier; and

in response to receiving a notice of a release of the subscriber'"'"'s communication by a network element other than the VMS, directing the subscriber'"'"'s communication to be routed to the VMS including the copy of the identifier.

9. The method as claimed in claim 8, wherein the message comprises a remote operations (RO) parameter including the copy of the identifier.

10. The method as claimed in claim 9, wherein the message comprises a GR-1129 message comprising the RO parameter including the copy of the identifier.

11. A method for enabling a subscriber, having established communication with a voice mail system (VMS), to interrupt a review of recorded messages in the VMS, the method comprising:

in response to an indication from said established communication to leave the review of recorded messages in the VMS, creating an identifier marking a position occupied by the subscriber at the interruption of the review of recorded messages in the VMS;

storing the identifier;

transmitting a release message indicating at least a telephone number to which the new call is to be directed, the release message further including a copy of said identifier;

receiving the release message, and causing said established communication to be terminated to an intelligent network element (INE), the INE being further provided with the telephone number for the new call;

in response to termination of said established communication to the INE, initiating an INE call to the telephone number, bridging said established communication and the INE call and forming the new call from the subscriber, monitoring the new call for a disconnect signal, and in response to the disconnect signal, dismantling the bridge so as to disconnect the INE call and releasing said established communication;

in response to a notice of release of said established communication by the INE, causing said established communication to be routed to the VMS and to include the copy of the identifier; and

in response to receipt of said established communication and the copy of the identifier, using the copy of the identifier to return the subscriber to the position occupied by the subscriber at the interruption of the review of recorded messages in the VMS,

whereby the subscriber may interrupt the review of recorded messages in the VMS to make a new call, and then return to the position occupied by the subscriber at the interruption of the review of recorded messages in the VMS.

12. The method as claimed in claim 11, wherein the release message from the VMS comprises a remote operations (RO) parameter including the reply telephone number and the copy of the identifier.

13. The method as claimed in claim 12, wherein the release message comprises a GR-1129 message comprising the RO parameter.

14. The method as claimed in claim 11, wherein the release message comprises a remote operations (RO) parameter including the reply telephone number and the copy of the identifier.

15. The method as claimed in claim 14, wherein the release message comprises a GR-1129 message comprising the RO parameter.

16. A computer readable medium having a program for placing a subscriber'"'"'s communication in a position with respect to a review of recorded messages in a voice mail system (VMS), the program comprising logic configured to perform the steps of:

in response to an indication from the subscriber'"'"'s communication to leave the review of recorded messages in the VMS, creating an identifier to mark the position of the subscriber'"'"'s communication in the review of recorded messages in the VMS;

storing the identifier;

in response to a notice indicating the subscriber'"'"'s communication is to rejoin the review of recorded messages in the VMS, using the identifier to place the subscriber'"'"'s communication in the position in the review of recorded messages in the VMS,

whereby a subscriber may interrupt the review of messages in the VMS and then return to the position in the review of recorded messages in the VMS.

17. The computer readable medium as claimed in claim 16, wherein the notice comprises a copy of the identifier;

and wherein using the identifier to place the subscriber'"'"'s communication in the position in the review comprises using the copy of the identifier with the identifier to place the subscriber'"'"'s communication in the position in the review.

18. The computer readable medium as claimed in claim 16, wherein creating the identifier to mark the position of the subscriber'"'"'s communication comprises, in response to the indication from the subscriber'"'"'s communication to leave the review, providing a message indicating a release of the subscriber'"'"'s communication.

19. The computer readable medium as claimed in claim 18, wherein the message comprises a remote operations (RO) parameter including a copy of the identifier.

20. The computer readable medium as claimed in claim 19, wherein the message comprises a GR-1129 message comprising the RO parameter including the copy of the identifier.

21. The computer readable medium as claimed in claim 16, further comprising a step of transmitting the identifier after the step of creating the identifier.

22. The computer readable medium as claimed in claim 16, wherein the received notice is generated by a non-terminating network element.

23. A computer readable medium having a program for enabling the placement of a subscriber'"'"'s communication in a position in a review of recorded messages in a voice mail system (VMS), the method comprising:

receiving a release message indicating a VMS release of the subscriber'"'"'s communication by the VMS, the release message including a copy of an identifier marking the position of the subscriber'"'"'s communication in the review of recorded messages in the VMS;

storing the copy of the identifier; and

in response to receiving a notice of a release of the subscriber'"'"'s communication by a network element other than the VMS, directing the subscriber'"'"'s communication to be routed to the VMS including the copy of the identifier.

24. The computer readable medium as claimed in claim 23, wherein the message comprises a remote operations (RO) parameter including the copy of the identifier.

25. The computer readable medium as claimed in claim 24, wherein the message comprises a GR-1129 message comprising the RO parameter including the copy of the identifier.

26. A computer readable medium having a program for enabling a subscriber, having established communication with a voice mail system (VMS), to interrupt a review of recorded messages in the VMS, the method comprising:

in response to an indication from said established communication to leave the review of recorded messages in the VMS, creating an identifier marking a position occupied by the subscriber at the interruption of the review of recorded messages in the VMS;

storing the identifier;

transmitting a release message indicating at least a telephone number to which the new call is to be directed, the release message further including a copy of said identifier;

receiving the release message, and causing said established communication to be terminated to an intelligent network element (INE), the INE being further provided with the telephone number for the new call;

in response to termination of said established communication to the INE, initiating an INE call to the telephone number, bridging said established communication and the INE call and forming the new call from the subscriber, monitoring the new call for a disconnect signal, and in response to the disconnect signal, dismantling the bridge so as to disconnect the INE call and releasing said established communication;

in response to a notice of release of said established communication by the INE, causing said established communication to be routed to the VMS and to include the copy of the identifier; and

in response to receipt of said established communication and the copy of the identifier, using the copy of the identifier to return the subscriber to the position occupied by the subscriber at the interruption of the review of recorded messages in the VMS,

whereby the subscriber may interrupt the review of recorded messages in the VMS to make a new call, and then return to the position occupied by the subscriber at the interruption of the review of recorded messages in the VMS.

27. The computer readable medium as claimed in claim 26, wherein the release message from the VMS comprises a remote operations (RO) parameter including the reply telephone number and the copy of the identifier.

28. The computer readable medium as claimed in claim 27, wherein the release message comprises a GR-1129 message comprising the RO parameter.

29. The computer readable medium as claimed in claim 26, wherein the release message comprises a remote operations (RO) parameter including the reply telephone number and the copy of the identifier.

30. The computer readable medium as claimed in claim 29, wherein the release message comprises a GR-1129 message comprising the RO parameter.