Distributed expert diagnostic service and system
First Claim
1. An expert diagnostic service method comprising the steps of:
- collecting data related to effective fixes corresponding to various symptoms from a plurality of diagnostic systems via a data transmission network;
accumulating the number of each effective fix corresponding to each of the various symptoms; and
assigning at least one effective fix to one of the various symptoms based on a result of the accumulating step.
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Accused Products
Abstract
An expert diagnostic service system using a distributed architecture for generating expert diagnostic suggestions based on input received from a plurality of diagnostic systems. The expert service system collects data related to effective diagnostic results, such as effective fixes, corresponding to various symptoms/faults from a plurality of diagnostic systems via a data transmission network, and accumulates the number of each effective fix corresponding to each of the various symptoms. The expert service system then assigns at least one effective fix to one of the various symptoms based on a result of the accumulating step, such as the rank of the accumulated number of each fix. The expert service system uses the assigned fix corresponding to a symptom as expert suggestions.
160 Citations
38 Claims
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1. An expert diagnostic service method comprising the steps of:
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collecting data related to effective fixes corresponding to various symptoms from a plurality of diagnostic systems via a data transmission network;
accumulating the number of each effective fix corresponding to each of the various symptoms; and
assigning at least one effective fix to one of the various symptoms based on a result of the accumulating step. - View Dependent Claims (2, 3, 4, 5, 6, 7, 29, 30, 31)
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8. An expert diagnostic service method comprising the steps of:
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collecting data related to effective diagnostic results corresponding to various faults from a plurality of diagnostic systems via a data transmission network;
accumulating the number of each effective diagnostic result corresponding to each of the various faults; and
assigning at least one effective diagnostic result to one of the various faults based on a result of the accumulating step. - View Dependent Claims (9, 10, 11, 12, 13, 14, 23, 32, 33)
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15. A data processing system for providing expert diagnostic services comprising:
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a data processor for processing data;
a data communication port for connecting to a data transmission network;
a data storage device for storing instructions; and
a data transmission path coupled to the data processor, the data communication port, and the data storage device;
wherein the instructions, when executed by the data processor, control the data processing system to perform the machine-implemented steps of;
receiving data related to effective diagnostic results corresponding to various faults from a plurality of diagnostic systems via the data transmission network;
accumulating the number of each effective diagnostic result corresponding to each of the various faults; and
assigning at least one effective diagnostic result to one of the various faults based on a result of the accumulating step. - View Dependent Claims (16, 17, 18, 19, 20, 21, 34, 35)
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22. A machine-rea+dable medium bearing instructions for providing expert diagnostic services, the instructions upon execution by a data processing system causing the data processing system to perform the steps of:
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receiving data related to effective diagnostic results corresponding to various faults from a plurality of diagnostic systems via the data transmission network;
accumulating the number of each effective diagnostic result corresponding to each of the various faults; and
assigning at least one effective diagnostic result to one of the various faults based on a result of the accumulating step. - View Dependent Claims (24, 25, 26, 27, 28, 36, 37)
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38. An expert diagnostic service method comprising the steps of:
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collecting data related to effective fixes corresponding to various symptoms from a plurality of diagnostic systems via a data transmission network;
accumulating the number of each effective fix corresponding to each of the various symptoms;
generating an index for each effective fix corresponding to each of the various symptoms based on a result of the accumulating step; and
assigning at least one effective fix to one of the various symptoms based on the index for each effective fix corresponding to each of the various symptoms.
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Specification