Method and apparatus for facilitating computer-supported collaborative work sessions

• US 20050033807A1
• Filed: 06/23/2004
• Published: 02/10/2005
• Est. Priority Date: 06/23/2003
• Status: Abandoned Application

• Current Assignee: SRI International, Inc.
• Original Assignee: SRI International, Inc.
• Inventors: Harrison, Ian H., Lowrance, John D., Rodriguez, Andres C., Yeh, Chih-Hung Eric, Boyce, Thomas A.
• Application Number:
  US10/874,806
• Publication Number:
  US 20050033807A1
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: H04L 67/14 Session management for real-time applications in data packet communications networks H04L65/1066

Abstract

A method and apparatus for facilitating computer-supported collaborative work sessions solicits ideas from participants in a collaborative work session, and then prompts the participants to group the generated ideas into discrete clusters of related ideas. The participants'"'"' clusters are then aggregated to form collective clusters that represent overarching themes or ideas generated in the collaborative work session. The collective clusters and the ideas contained therein may be used by an organization, for example to address a specific need or to shape a policy.

Claims

1. A method for facilitating a computer-supported collaborative work session, the method comprising the steps of:

receiving ideas from a plurality of session participants that relate to a stated objective;

forwarding ideas collected from said session participants to at least one of said session participants;

prompting said at least one of said session participants to group said ideas into two or more participant-defined clusters of related ideas; and

aggregating said participant-defined clusters to form two or more collective clusters reflective of a consensus among said participants.

2. The method of claim 1, further comprising the step of:

receiving session parameters prior to receiving ideas from said session participants.

3. The method of claim 2, wherein said sessions parameters comprise one or more of:

a description of the issue to be addressed by said session, a schedule for completing stages of said session, the participants to be included in the session, whether said participants will remain anonymous, a number of contributions each of said participants is required to contribute before being permitted to review other participants'"'"' ideas, types of files that said participants may contribute, a total number of ideas to be generated by said participants, a total number of collective clusters to be generated, a method to be used in aggregating said participant-defined clusters, constraints on activities of said participants, whether synthetic participants should be deployed in said session and how said synthetic participants will perform their functions.

4. The method of claim 2, wherein the step of receiving session parameters further comprises the step of:

receiving one or more background documents for distribution to said session participants.

5. The method of claim 1, further comprising the steps of:

soliciting preferences from said at least one of said session participants for names for said collective clusters; and

evaluating said preferences to select a collectively preferred name for each collective cluster.

6. The method of claim 1, further comprising the step of:

reporting the resultant collective clusters, the process by which the collective clusters were derived, information from other collaborative work sessions, or a combination thereof.

7. The method of claim 1, wherein the step of receiving ideas from participants further comprises:

posting ideas received from individual participants to a forum where all current participants can review one or more of the received ideas.

8. The method of claim 1, wherein the step of receiving ideas from participants further comprises:

posting, to said at least one of said session participants'"'"' display, a select number of received ideas, wherein the number of received ideas posted for said at least one of said session participants'"'"' viewing is dependent on the number of ideas said at least one of said session participants'"'"' has contributed to the session.

9. The method of claim 1, further comprising the steps of:

calculating a number of received ideas prior to prompting said session participants to generate said clusters;

determining if said number of received ideas meets a predefined minimum number; and

requesting more ideas from one or more session participants if said number of received ideas does not meet the predefined minimum number.

10. The method of claim 9, wherein said number of received ideas represents a total number of ideas received from all session participants, a number of ideas received from an individual participant, or a combination thereof.

11. The method of claim 9, wherein the step of requesting more ideas comprises:

requiring all current session participants to post at least a first idea before any individual participant is permitted to post a second idea.

12. The method of claim 1, wherein the step of aggregating said participant-defined clusters comprises the steps of:

reviewing said participant-defined clusters to determine the extent of differences in the ways that said participants have grouped said ideas; and

asking said session participants to provide alternate participant-defined clusters if the extent of the differences exceeds a predefined threshold.

13. The method of claim 12, wherein the extent of the differences is calculated using Information Theory mechanisms.

14. The method of claim 1, further comprising the step of:

soliciting participant feedback to name said collective clusters.

15. The method of claim 14, wherein said step of soliciting participant feedback comprises the steps of:

asking said session participants to rank, in order of preference, two or more names provided by said session participants during the formation of participant-generated clusters; and

calculating and selecting a collectively preferred name for each collective cluster.

16. The method of claim 1, wherein said method is monitored by a moderator that is at least one of a human moderator or a synthetic moderator.

17. The method of claim 16, wherein said moderator is enabled to do at least one of the following:

filter duplicate ideas and merge closely related ideas.

18. The method of claim 16, wherein said moderator is enabled to stimulate idea generation by interjecting ideas, questions, or both to said session participants,

19. The method of claim 18, wherein said interjected ideas are drawn from a database of standard aspects of problem solving.

20. The method of claim 18, wherein said interjected ideas are generated or selected based on natural language and reasoning techniques.

21. The method of claim 18, wherein said moderator interjects ideas via one or more synthetic session participants.

22. The method of claim 21, wherein one or more of said synthetic session participants embodies a corporate memory and is enabled to access databases containing information relevant to said stated objective.

23. The method of claim 21, wherein one or more of said synthetic participants is enabled to provide a participant-generated cluster that presents a particular view on said session participants'"'"' ideas.

24. The method of claim 1, wherein results from one or more previous collaborative work sessions may be combined with a current collaborative work session.

25. A computer readable medium containing an executable program for facilitating a computer-supported collaborative work session, where the program performs the steps of:

receiving ideas from a plurality of session participants that relate to a stated objective;

forwarding ideas collected from said session participants to at least one of said session participants;

prompting said at least one of said session participants to group said ideas into two or more participant-defined clusters of related ideas; and

aggregating said participant-defined clusters to form two or more collective clusters reflective of a consensus among said participants.

26. The computer readable medium of claim 25, further comprising the step of:

receiving session parameters prior to receiving ideas from said session participants.

27. The computer readable medium of claim 26, wherein said sessions parameters comprise one or more of:

a description of the issue to be addressed by said session, a schedule for completing stages of said session, the participants to be included in the session, whether said participants will remain anonymous, a number of contributions each of said participants is required to contribute before being permitted to review other participants'"'"' ideas, types of files that said participants may contribute, a total number of ideas to be generated by said participants, a total number of collective clusters to be generated, a method to be used in aggregating said participant-defined clusters, constraints on activities of said participants, whether synthetic participants should be deployed in said session and how said synthetic participants will perform their functions.

28. The computer readable medium of claim 26, wherein the step of receiving session parameters further comprises the step of:

receiving one or more background documents for distribution to by said session participants.

29. The computer readable medium of claim 25, further comprising the steps of:

soliciting preferences from said session participants for names for said collective clusters; and

evaluating said preferences to select a collectively preferred name for each collective cluster.

30. The computer readable medium of claim 25, further comprising the step of:

reporting the resultant collective clusters, the process by which the collective clusters were derived, information from other collaborative work sessions, or a combination thereof.

31. The computer readable medium of claim 25, wherein the step of receiving ideas from participants further comprises:

posting ideas received by individual participants to a forum where all current participants can review one or more of the received ideas.

32. The computer readable medium of claim 25, wherein the step of receiving ideas from participants further comprises:

posting, to said at least one of said session participants'"'"' display, a select number of received ideas, wherein the number of received ideas posted for said at least one of said session participants'"'"' viewing is dependent on the number of ideas said at least one of said session participants has contributed to the session.

33. The computer readable medium of claim 25, further comprising the steps of:

calculating a number of received ideas prior to prompting said session participants to generate said clusters;

determining if said number of received ideas meets a predefined minimum number; and

requesting more ideas from one or more session participants if said number of received ideas does not meet the predefined minimum number.

34. The computer readable medium of claim 33, wherein said number of received ideas represents a total number of ideas received from all session participants, a number of ideas received from an individual participant, or a combination thereof.

35. The computer readable medium of claim 33, wherein the step of requesting more ideas comprises:

requiring all current session participants to post at least a first idea before any individual participant is permitted to post a second idea.

36. The computer readable medium of claim 25, wherein the step of aggregating said participant-defined clusters comprises the steps of:

reviewing said participant-defined clusters to determine the extent of differences in the ways that said session participants have grouped said ideas; and

asking said session participants to provide alternate participant-defined clusters if the extent of the differences exceeds a predefined threshold.

37. The computer readable medium of claim 36, wherein the extent of the differences is calculated using Information Theory mechanisms.

38. The computer readable medium of claim 25, further comprising the step of:

soliciting participant feedback to name said collective clusters.

39. The computer readable medium of claim 38, wherein said step of soliciting participant feedback comprises the steps of:

asking said session participants to rank, in order of preference, two or more names provided by said session participants during the formation of participant-generated clusters; and

calculating and selecting a collectively preferred name for each collective cluster.

40. The computer readable medium of claim 25, wherein said method is monitored by a moderator that is at least one of a human moderator or a synthetic moderator.

41. The computer readable medium of claim 40, wherein said moderator is enabled to do at least one of the following:

filter duplicate ideas and merge closely related ideas.

42. The computer readable medium of claim 40, wherein said moderator is enabled to stimulate idea generation by interjecting ideas, questions, or both to said session participants,

43. The computer readable medium of claim 42, wherein said interjected ideas are drawn from a database of standard aspects of problem solving.

44. The computer readable medium of claim 42, wherein said interjected ideas are generated or selected based on natural language and reasoning techniques.

45. The computer readable medium of claim 42, wherein said moderator interjects ideas via one or more synthetic session participants.

46. The computer readable medium of claim 45, wherein one or more of said synthetic session participants embodies a corporate memory and is enabled to access databases containing information relevant to said stated objective.

47. The computer readable medium of claim 45, wherein one or more of said synthetic participants is enabled to provide a participant-generated cluster that presents a particular view on said session participants'"'"' ideas.

48. The computer readable medium of claim 25, wherein results from one or more previous collaborative work sessions may be combined with a current collaborative work session.

49. Apparatus for facilitating a computer-supported collaborative work session, the apparatus comprising:

means for receiving ideas from session participants that relate to a stated objective;

means for prompting said participants to group said ideas into two or more participant-defined clusters of related ideas; and

means for aggregating said participant-defined clusters to form two or more collective clusters reflective of a consensus among said participants.

50. A method for facilitating a computer-supported collaborative work session, the method comprising the steps of:

receiving ideas from session participants that relate to a stated objective; and

prompting said participants, via questions or ideas submitted through a synthetic session participant, if said participants do not generate a predefined minimum number of ideas or if a rate of idea generation appears to be slowing.

51. The method of claim 50, further comprising:

prompting said participants to group said ideas into two or more preliminary clusters of related ideas; and

aggregating said preliminary clusters to form two or more collective clusters reflective of a consensus among said participants.

52. Apparatus for facilitating a computer-supported collaborative work session, the apparatus comprising:

means for receiving ideas from session participants that relate to a stated objective; and

means for prompting said participants, via questions or ideas submitted through a synthetic session participant, if said participants do not generate a predefined minimum number of ideas or if a rate of idea generation appears to be slowing.

53. A method for participating in a computer-supported collaborative work session, the method comprising the steps of:

providing one or more ideas that relate to a stated objective;

receiving ideas collected from other session participants; and

grouping said received ideas into two or more participant-defined clusters of related ideas.

54. Apparatus for enabling a user to participate in a computer-supported collaborative work session, the apparatus comprising:

means for providing one or more ideas that relate to a stated objective;

means for receiving ideas collected from other session participants; and

means for grouping said received ideas into two or more participant-defined clusters of related ideas.

55. A method for participating in a computer-supported collaborative work session, the method comprising the steps of:

providing one or more ideas that relate to a stated objective; and

receiving prompts, via questions or ideas submitted through a synthetic session participant, if said provided ideas do not satisfy a predefined minimum number of ideas or if a rate of idea generation appears to be slowing.

56. Apparatus for enabling a user to participate in a computer-supported collaborative work session, the apparatus comprising:

means for providing one or more ideas that relate to a stated objective; and

means for receiving prompts, via questions or ideas submitted through a synthetic session participant, if said provided ideas do not satisfy a predefined minimum number of ideas or if a rate of idea generation appears to be slowing.