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Automatic contact navigation system

  • US 20050047394A1
  • Filed: 08/28/2003
  • Published: 03/03/2005
  • Est. Priority Date: 08/28/2003
  • Status: Abandoned Application
First Claim
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1. A method of guiding a conversation taking place between a client and an agent through a communication system, such method comprising:

  • detecting an information content of the conversation;

    determining a goal of the client from the detected information content; and

    suggesting a subject matter to the agent to guide the conversation towards the goal of the client.

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