Wide area gaming and retail player tracking

• US 20050054439A1
• Filed: 08/09/2004
• Published: 03/10/2005
• Est. Priority Date: 08/10/2001
• Status: Abandoned Application

• Current Assignee: IGT (International Game Technology)
• Original Assignee: IGT (International Game Technology)
• Inventors: Rowe, Richard E., Kaminkow, Joseph E.
• Application Number:
  US10/914,944
• Publication Number:
  US 20050054439A1
• Time in Patent Office: Days
• US Class Current: 463/29
• CPC Class Codes: G06Q 20/3433 the counter having monetary units
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G07F 17/32 for games, toys, sports, or amusements
• CPC Class Codes: G07F 17/3255 Incentive, loyalty and/or promotion schemes, e.g. comps, gaming associated with a purchase, gaming funded by advertisements
• CPC Class Codes: G07F 7/02 by keys or other credit registering devices

Abstract

Systems and methods for tracking, differentiating and awarding loyalty credits to patrons of a gaming establishment are disclosed. Tracking can be facilitated by and loyalty credits can be stored on patron issued loyalty credit instruments such as printed tickets, magnetic-striped cards, room keys, portable wireless devices and smart cards. Loyalty credits can be awarded for and combined with other loyalty credits awarded for gaming activities involving wagers, game play, and possible monetary awards, as well as purchasing activities involving the procurement of food, lodging, entertainment, transportation, merchandise or services. Theoretical all expenditures profiles can be established for patrons based upon the gaming activities and purchasing activities of the patrons. Customized comps can be awarded on the initiative of the gaming establishment and without any specific request from a patron. Such comps can be based on tracked information on gaming activities and purchasing activities of the patrons.

Claims

1. A method of awarding loyalty credits to patrons of a gaming establishment providing a loyalty credits program, the method comprising:

providing a first loyalty instrument, said first loyalty instrument being adapted to facilitate the tracking of an amount of loyalty credits attributable to a patron of said gaming establishment;

determining that said patron has begun a gaming activity for which loyalty credits are awarded, said gaming activity involving the placement of a wager by said patron, the play of a game, and the possibility of a monetary award to said patron based upon the outcome of said game;

awarding said patron a first amount of loyalty credits corresponding to the participation of said patron in said gaming activity;

storing said first amount of loyalty credits into an account assigned to said patron or onto said first loyalty instrument;

determining that said patron has made a purchase for which loyalty credits are awarded, said purchase involving the procurement of food, lodging, entertainment, transportation, merchandise or services;

awarding said patron a second amount of loyalty credits corresponding to said purchase, wherein said second amount of loyalty credits are in the same units as said first amount of loyalty credits;

combining said first amount of loyalty credits and said second amount of loyalty credits into a combined amount of loyalty credits; and

storing said combined amount of loyalty credits into an account assigned to said patron or onto a combined loyalty instrument, said combined loyalty instrument being adapted for tracking an amount of loyalty credits attributable to said patron,

wherein said gaming establishment is the sole entity providing said loyalty credits program and wherein said gaming establishment controls or authorizes the administration, distribution and redemption of substantially all of said loyalty credits and loyalty instruments.

2. The method of claim 1, wherein said step of providing a first loyalty instrument includes providing said first loyalty instrument to said patron.

3. The method of claim 1, wherein said combined loyalty instrument is selected from the group consisting of a smart card, a debit card, a magnetic striped card, a printed ticket, a room key and a portable wireless device.

4. The method of claim 3, wherein said combined loyalty instrument comprises a universal loyalty instrument assigned to said patron, wherein said universal loyalty instrument is adapted to facilitate the storage of loyalty credits awarded to said patron from participation in gaming activities involving the placement of a wager, the play of a game, and the possibility of a monetary award based upon the outcome of the game, and wherein said universal loyalty instrument is also adapted to facilitate the storage of loyalty credits awarded to said patron from purchases involving the procurement of food, lodging, entertainment, transportation, merchandise or services.

5. The method of claim 1, wherein said loyalty credits comprise player tracking points.

6. The method of claim 1, wherein said combined loyalty instrument comprises said first loyalty instrument adjusted to reflect the addition of said second amount of loyalty credits.

7. The method of claim 1, wherein said combined loyalty instrument is separate from said first loyalty instrument.

8. The method of claim 7, wherein at least one of said combined loyalty instrument and said first loyalty instrument is assigned to and redeemed from said patron for a one time only use.

9. The method of claim 1, wherein said gaming establishment is a casino.

10. The method of claim 1, wherein said gaming establishment is a gaming entity comprising a plurality of venues.

11. The method of claim 1, wherein said gaming activity comprises playing a gaming machine of said gaming establishment.

12. The method of claim 1, wherein said first amount of loyalty credits or said second amount of loyalty credits are awarded to said patron without receiving personal identification information from the patron.

13. The method of claim 1, wherein said patron has a player tracking account with said gaming establishment, and wherein said first amount of loyalty credits or said second amount of loyalty credits are awarded to said patron anonymously, without crediting said player tracking account of the patron.

14. The method of claim 1, further including the step of:

establishing a theoretical all expenditures profile for said patron based upon at least said purchase made by said patron and said gaming activity involving the placement of a wager by said patron.

15. The method of claim 1, further including the step of:

awarding a customized comp to said patron based upon at least said purchase made by said patron and said gaming activity involving the placement of a wager by said patron, said customized comp being awarded on the initiative of said gaming establishment and without any specific request from said patron for said comp.

16. The method of claim 15, wherein said step of awarding a customized comp does not affect any amount of loyalty credits assigned or belonging to said patron.

17. A method of awarding comps to patrons of a gaming establishment, the method comprising:

determining that a patron of said gaming establishment has begun a gaming activity involving the placement of a wager by said patron, the play of a game, and the possibility of a monetary award to said patron based upon the outcome of said game;

tracking the amount of participation of said patron in said gaming activity;

assigning to said patron a first level of consideration corresponding to the amount of participation of said patron in said gaming activity;

determining that said patron has made a purchase involving the procurement of food, lodging, entertainment, transportation, merchandise or services;

tracking the amount of money spent by said patron on said purchase;

assigning to said patron a second level of consideration corresponding to the amount of money spent by said patron on said purchase, said second level of consideration being independent of said first level of consideration; and

awarding a customized comp to said patron based upon at least said first level of consideration and said second level of consideration, said customized comp being awarded on the initiative of said gaming establishment and without any specific request from said patron for said comp.

18. The method of claim 17, wherein said gaming establishment is a casino.

19. The method of claim 17, wherein said gaming establishment is a gaming entity comprising a plurality of venues.

20. The method of claim 17, wherein said gaming activity comprises playing a gaming machine of said gaming establishment.

21. The method of claim 17, further including the step of:

establishing a theoretical all expenditures profile for said patron based upon at least said purchase made by said patron and said gaming activity involving the placement of a wager by said patron.

22. The method of claim 17, further including the steps of:

awarding said patron a first amount of loyalty credits corresponding to the participation of said patron in said gaming activity; and

awarding said patron a second amount of loyalty credits corresponding to said purchase.

23. The method of claim 22, wherein said second amount of loyalty credits are in the same units as said first amount of loyalty credits.

24. The method of claim 22, wherein said first amount of loyalty credits or said second amount of loyalty credits are awarded to said patron without receiving personal identification information from the patron.

25. The method of claim 22, wherein said patron has a player tracking account with said gaming establishment, and wherein said first amount of loyalty credits or said second amount of loyalty credits are awarded to said patron anonymously, without crediting said player tracking account of the patron.

26. The method of claim 22, further including the step of:

providing a loyalty instrument, said loyalty instrument being adapted to facilitate the tracking of an amount of loyalty credits attributable to said patron.

27. The method of claim 26, wherein said loyalty instrument is selected from the group consisting of a smart card, a debit card, a magnetic striped card, a printed ticket, a room key and a portable wireless device.

28. The method of claim 27, wherein said loyalty instrument comprises a universal loyalty instrument assigned to said patron, wherein said universal loyalty instrument is adapted to facilitate the storage of loyalty credits awarded to said patron from participation in gaming activities involving the placement of a wager, the play of a game, and the possibility of a monetary award based upon the outcome of the game, and wherein said universal loyalty instrument is also adapted to facilitate the storage of loyalty credits awarded to said patron from purchases involving the procurement of food, lodging, entertainment, transportation, merchandise or services.

29. A method of differentiating patrons of a gaming establishment, comprising:

tracking the gaming activities of a first patron, wherein said gaming activities include one or more instances involving the placement of a wager, the play of a game, and the possible grant of a monetary award based upon the outcome of said game;

tracking the purchasing activities of said first patron, wherein said purchasing activities include one or more instances involving the procurement of food, lodging, entertainment, transportation, merchandise or services;

establishing a first theoretical all expenditures profile for said first patron based upon at least said gaming activities tracked for said first patron and said purchasing activities tracked for said first patron;

tracking the gaming activities of a second patron, wherein said gaming activities include one or more instances involving the placement of a wager, the play of a game, and the possible grant of a monetary award based upon the outcome of said game;

tracking the purchasing activities of said second patron, wherein said purchasing activities include one or more instances involving the procurement of food, lodging, entertainment, transportation, merchandise or services; and

establishing a second theoretical all expenditures profile for said second patron based upon at least said gaming activities tracked for said second patron and said purchasing activities tracked for said second patron.

30. The method of claim 29, wherein said first theoretical all expenditures profile for said first patron reflects an expected value of said first patron to said gaming establishment based upon substantially all expenditures of said first patron within or about said gaming establishment over a given time interval.

31. The method of claim 30, wherein all expenditures of said first patron associated with said gaming establishment includes substantially all gaming activities of said first patron within or about said gaming establishment and substantially all purchasing activities of said first patron, including all instances involving the procurement of food, lodging, entertainment, transportation, merchandise and services by said first patron within or about said gaming establishment.

32. The method of claim 29, wherein said gaming establishment is a casino.

33. The method of claim 29, wherein said gaming establishment is a gaming entity comprising a plurality of venues.

34. The method of claim 29, wherein said gaming activities of said first patron comprise playing a gaming machine of said gaming establishment.

35. The method of claim 29, further including the steps of:

awarding said first patron a first amount of loyalty credits corresponding to said tracked gaming activities of said first patron; and

awarding said first patron a second amount of loyalty credits corresponding to said tracked purchasing activities of said first patron.

36. The method of claim 35, wherein said second amount of loyalty credits are in the same units as said first amount of loyalty credits.

37. The method of claim 35, wherein said first amount of loyalty credits or said second amount of loyalty credits are awarded to said first patron without receiving personal identification information from said first patron.

38. The method of claim 35, wherein said first patron has a player tracking account with said gaming establishment, and wherein said first amount of loyalty credits or said second amount of loyalty credits are awarded to said first patron anonymously, without crediting said player tracking account of said first patron.

39. The method of claim 35, further including the step of:

providing a first loyalty instrument to said first patron, said first loyalty instrument being adapted to facilitate the tracking of an amount of loyalty credits attributable to said first patron.

40. The method of claim 39, wherein said first loyalty instrument is selected from the group consisting of a smart card, a debit card, a magnetic striped card, a printed ticket, a room key and a portable wireless device.

41. The method of claim 40, wherein said first loyalty instrument comprises a universal loyalty instrument assigned to said first patron, wherein said universal loyalty instrument is adapted to facilitate the storage of loyalty credits awarded to said first patron from participation in gaming activities involving the placement of a wager, the play of a game, and the possibility of a monetary award based upon the outcome of the game, and wherein said universal loyalty instrument is also adapted to facilitate the storage of loyalty credits awarded to said first patron from purchases involving the procurement of food, lodging, entertainment, transportation, merchandise or services.

42. The method of claim 35, further including the steps of:

awarding said second patron a third amount of loyalty credits corresponding to said tracked gaming activities of said second patron; and

awarding said second patron a fourth amount of loyalty credits corresponding to said tracked purchasing activities of said second patron.

43. The method of claim 29, further including the step of:

awarding a customized comp to said first patron based upon at least a portion of said tracked gaming activities of said first patron and at least a portion of said tracked purchasing activities of said first patron, said customized comp being awarded on the initiative of said gaming establishment and without any specific request from said first patron for said comp.

44. The method of claim 43, wherein said step of awarding a customized comp to said first patron does not affect any amount of loyalty credits assigned or belonging to said first patron.

45. The method of claim 29, wherein substantially all expenditures of said first and second patrons within or about said gaming establishment are tracked.

46. A loyalty credit system adapted for tracking, differentiating and awarding loyalty credits to patrons of a gaming establishment providing a loyalty credits program, comprising:

one or more loyalty credit generation gaming sites configured to generate and issue primary amounts of loyalty credits to patrons based upon the gaming activities of said patrons, said gaming activities involving the placement of wagers, the play of games, and the possibility of monetary awards based upon the outcome of said games;

one or more loyalty credit generation purchasing sites configured to generate and issue secondary amounts of loyalty credits to patrons based upon the purchasing activities of said patrons, said purchasing activities involving the procurement of food, lodging, entertainment, transportation, merchandise or services, wherein said secondary amounts of loyalty credits are in the same units as said primary amounts of loyalty credits;

a plurality of loyalty instruments adapted to facilitate the tracking and commingling of at least a portion of said primary amounts of loyalty credits and at least a portion of said secondary amounts of loyalty credits; and

one or more loyalty program servers configured to store loyalty credit system information, to establish theoretical all expenditures profiles for said patrons based upon at least said gaming activities and said purchasing activities of said patrons, and to make recommendations to gaming establishment personnel regarding awards of customized comps to said patrons based upon said theoretical all expenditures profiles, said customized comps being awarded on the initiative of said gaming establishment and without any specific request from said patrons for said comps.