Method and system for processing auditory communications

• US 20050055206A1
• Filed: 07/01/2004
• Published: 03/10/2005
• Est. Priority Date: 09/05/2003
• Status: Active Grant

• Current Assignee: Emc IP Holding Company LLC (Dell Technologies Inc.)
• Original Assignee: EMC Corporation (Dell Technologies Inc.)
• Inventors: Claudatos, Christopher Hercules, Andruss, William Dale, Leetch, Bruce David, Porter, Jeffrey Keith
• Granted Patent: US 8,103,873 B2
• Time in Patent Office: Days
• US Class Current: 704/240
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

A method, article of manufacture, and apparatus for processing auditory communications is disclosed. In an embodiment, this comprises receiving an auditory communication, comparing a portion of the communication to a lexicon comprising a plurality of keywords to determine if there is a negative match to a first keyword from the lexicon, and quarantining the communication if the comparison returns a positive result, wherein the positive result indicates that the communication is not compliant.

Claims

1. A method of enforcing compliance, comprising:

receiving an auditory communication;

comparing at least a first portion of the communication to a lexicon comprising a plurality of keywords to determine if there is a negative match to a first keyword from the lexicon; and

quarantining the communication if the comparison returns a positive result, wherein the positive result indicates that the communication is not compliant.

2. The method as recited in claim 1, further comprising comparing at least a second portion of the communication to the lexicon if the first comparison returns a positive result.

3. The method as recited in claim 1, further comprising comparing the first portion of the communication to the lexicon to determine if there is a positive match to a second keyword from the lexicon.

4. The method as recited in claim 3, wherein quarantining the communication includes archiving the communication.

5. The method as recited in claim 4, wherein archiving the communication includes associating the communication with data indicating the positive keyword matches.

6. The method as recited in claim 5, wherein archiving the communication further includes associating the communication with data indicating policies triggered by the positive and negative keyword matches.

7. A method of processing an auditory communication, comprising:

receiving the auditory communication and metadata associated with the communication;

selecting a policy based on the metadata;

selecting, based on the policy, at least one lexicon comprising a plurality of keywords; and

comparing at least a first portion of the communication to the lexicon to determine if there is a match to a first keyword from the lexicon.

8. The method as recited in claim 7, further comprising quarantining the communication if the comparison returns a positive result.

9. The method as recited in claim 8, wherein quarantining the communication includes archiving the communication.

10. The method as recited in claim 9, wherein archiving the communication includes associating the communication with the metadata.

11. The method as recited in claim 10, wherein archiving the communication includes associating the communication with data indicating the keyword match.

12. The method as recited in claim 8, wherein archiving the communication includes associating the communication with data indicating the selected policy.

13. A system for enforcing compliance, comprising a computer configured to:

receive an auditory communication;

compare at least a first portion of the communication to a lexicon comprising a plurality of keywords to determine if there is a negative match to a first keyword from the lexicon; and

quarantine the communication if the comparison returns a positive result, wherein the positive result indicates that the communication is not compliant.

14. The system as recited in claim 13, further configured to compare at least a second portion of the communication to the lexicon if the first comparison returns a positive result.

15. The system as recited in claim 13, further configured to compare the first portion of the communication to the lexicon to determine if there is a positive match to a second keyword from the lexicon.

16. The system as recited in claim 15, wherein quarantining the communication includes archiving the communication.

17. A system for processing an auditory communication, comprising a computer configured to:

receive the auditory communication and metadata associated with the communication;

select a policy based on the metadata;

select, based on the policy, at least one lexicon comprising a plurality of keywords; and

compare at least a first portion of the communication to the lexicon to determine if there is a match to a first keyword from the lexicon.

18. The system as recited in claim 17, further configured to quarantine the communication if the comparison returns a positive result.

19. A computer program product for enforcing compliance, comprising a computer usable medium having machine readable code embodied therein for:

receiving an auditory communication;

comparing at least a first portion of the communication to a lexicon comprising a plurality of keywords to determine if there is a negative match to a first keyword from the lexicon; and

quarantining the communication if the comparison returns a positive result, wherein the positive result indicates that the communication is not compliant.