Interface for management of auditory communications

• US 20050055213A1
• Filed: 08/31/2004
• Published: 03/10/2005
• Est. Priority Date: 09/05/2003
• Status: Active Grant

• Current Assignee: Emc IP Holding Company LLC (Dell Technologies Inc.)
• Original Assignee: EMC Corporation (Dell Technologies Inc.)
• Inventors: Claudatos, Christopher Hercules, Andruss, William Dale
• Granted Patent: US 8,209,185 B2
• Time in Patent Office: Days
• US Class Current: 704/270.100
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

A method, article of manufacture, and apparatus for presenting an auditory recording having associated data representing at least one term identified in the recording is disclosed. In an embodiment, this comprises providing a visual representation of the term, providing a link associated with an occurrence of the term in the recording, and when the link is selected, playing a portion of the recording corresponding to the occurrence of the term. A portion of the recording following the portion corresponding to the occurrence of the term may be played.

Claims

1. A method of presenting an auditory recording having associated data representing at least one term identified in the recording, comprising:

providing a visual representation of the term;

providing a link associated with an occurrence of the term in the recording; and

when the link is selected, playing a portion of the recording corresponding to the occurrence of the term and at least a portion of the recording following the portion corresponding to the occurrence of the term.

2. The method as recited in claim 1, wherein the visual representation is provided in an email message, web page, applet, or document.

3. The method as recited in claim 1, wherein the term occurs at least twice in the recording, and further comprising providing a visual representation of each occurrence of the term.

4. The method as recited in claim 1, further comprising providing a link for each occurrence of the term.

5. The method as recited in claim 1, wherein the term comprises at least one keyword.

6. The method as recited in claim 5, wherein the term comprises at least two non-contiguous keywords.

7. The method as recited in claim 1, further comprising providing a visual representation of at least one policy invoked by at least one term identified in the recording.

8. The method as recited in claim 7, wherein the associated data comprises data regarding at least one policy invoked by at least one term identified in the recording.

9. The method as recited in claim 7, further providing a link to the at least one policy, wherein selecting the link causes playback of the portion of the recording corresponding to the at least one term invoking the at least one policy.

10. The method as recited in claim 1, wherein the data includes call information associated with the recording, and further comprising providing a visual representation of at least a portion of the call information.

11. The method as recited in claim 10, further comprising providing a visual representation of at least a portion of data associated with at least one other auditory recording in which the identified term occurs.

12. A system for presenting an auditory recording having associated data representing at least one term identified in the recording, comprising a computer configured to:

provide a visual representation of the term;

provide a link associated with an occurrence of the term in the recording; and

when the link is selected, play a portion of the recording corresponding to the occurrence of the term and at least a portion of the recording following the portion corresponding to the occurrence of the term.

13. The system as recited in claim 12, wherein the visual representation is provided in an email message, web page, applet, or document.

14. The system as recited in claim 12, wherein the term occurs at least twice in the recording, and further configured to provide a visual representation of each occurrence of the term.

15. The system as recited in claim 12, further configured to provide a link for each occurrence of the term.

16. The system as recited in claim 12, wherein the term comprises at least two non-contiguous keywords.

17. The system as recited in claim 12, further configured to provide a visual representation of at least one policy invoked by at least one term identified in the recording.

18. The system as recited in claim 17, further configured to provide a link to the at least one policy, and when the link is selected, to play the portion of the recording corresponding to the at least one term invoking the at least one policy.

19. A computer program product for presenting an auditory recording having associated data representing at least one term identified in the recording, comprising a computer usable medium having machine readable code embodied therein for:

providing a visual representation of the term;

providing a link associated with an occurrence of the term in the recording; and

when the link is selected, playing a portion of the recording corresponding to the occurrence of the term and at least a portion of the recording following the portion corresponding to the occurrence of the term.

20. The computer program product as recited in claim 19, wherein the visual representation is provided in an email message, web page, applet, or document.